Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

L.A. votes to "Go Google"; pressure shifts to Google and the cloud

By | October 27, 2009, 4:07pm PDT

Summary: The city of Los Angeles votes unanimously to “Go Google,” a monumental decision that could puts Google and cloud computing in the hot seat.

Score one for Google and The Cloud.

The Los Angeles City Council today voted unanimously to “Go Google,” approving a $7.25 million contract to outsource the city’s e-mail system to Google’s cloud and transition some 30,000 city employees to the cloud over the coming year, according to a report in the Los Angeles Times.

Clearly, this is a big deal for the city of Los Angeles. But this vote is also monumental for cloud computing as a whole, which has gained popularity and widespread interest but still relatively little adoption as companies - and municipalities, apparently - weigh the anticipated cost benefits over the unknown risks that might come with system failures or data breaches.

The stakes are also high for Google, which has stepped up its campaign for Google Apps, its cloud-based suite of offerings, by highlighting how companies who are fed up with breakdowns and costs of maintaining old legacy systems finally decided to “Go Google.”

Both Google and Microsoft had put in bids for the city’s contract and, at one point, it seemed to be a showdown between the two, representing a bigger winner-take-all battle between old school systems and 21st Century cloud systems. In a post last month, I suggested that a win for Microsoft would show that Outlook and Exchange are still big players and that a win for Google would show that the cloud is ready for prime time.

This doesn’t necessarily mean the beginning of the end for Microsoft in this space. Los Angeles is just one city on this planet - and it’s only 30,000 city employees. But Google clearly has its sights set on the enterprise for the next wave of growth, even to the point that it could overtake - or nicely complement - the advertising business.

At the Gartner IT Symposium 2009 in Orlando earlier this month, Google CEO Eric Schmidt said the largest number of seats for Google runs about 30,000 users and that goal right now is to gain users for its enterprise apps. He sees the enterprise as “humongous,” a multi-billion dollar business that has real potential. By Gartner’s calculations, enterprise accounts for about 3 cents of every dollar that Google makes, leaving plenty of room for growth.

That growth could come from the countless other municipalities, agencies and companies that have been toying with the idea of a move to the cloud but have held back, waiting for someone else to  jump off the cliff first.

That’s what happened in L.A. today

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Sam has been a technology and business blogger for more than 18 years.

Disclosure

Sam Diaz

Sam Diaz has nothing to disclose.

Biography

Sam Diaz

Sam has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post, San Jose Mercury News and Fresno Bee for more than 18 years. He's a member of the National Association of Hispanic Journalists and a graduate of California State University, Fresno.

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RE: L.A. votes to
makrekdw4701-24353683446298209931137830159757 5th Nov
ofbpna,good post!
Glad I don't live in L.A. Can you imagine the riots that will go on when Google has another one of their outages?
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yup
Eduardo_z 27th Oct 2009
Loverock, as always, is absolutely right. Unlike Google, Outlook and Exchange never, ever crash.

Look, it's very simple. Microsoft is always best. Not matter what the application, Microsoft software is best in every way, always has been and always will be. A thousand years from now, Microsoft will still be be best.

Choose Microsoft and you will never go wrong.
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Mr Z your medication are on your table
Quebec-french 27th Oct 2009
wow exchange never crash great to know that
.... ok

are you sure your ok
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Hook Line Sinker ... Ha Ha... He got you!
Basic Logic 27th Oct 2009
The new Mike Cox - 10.0
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LA Fails
Millystone 28th Oct 2009
Well this should be good. These days its more likely your internet will fail before any server cascade does. All the sudden... oops, no more emails, or calendars, or tasks, or contacts, everyone go home.

the cloud is a nice idea, but not for data storage. It can be really handy with data processing and managing. In the end I bet LA will end up backing the ir email up onto an inhouse server in the first place.

This world needs more foresight! I'm so tired of half thinking IT managers. the LA IT guys should be fired.
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Competition is good for everybody
Wintel BSOD 28th Oct 2009
Why? Are you afraid of competition?
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Who mentioend Competition?
Millystone 29th Oct 2009
I never mentioned a problem with competition. Just with companies not thinking about what happens when... Blank happens?

not sure where you got that idea?
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I did
Wintel BSOD 29th Oct 2009
And you seem to have more of a problem with Micro$oft losing the bidding than you do with LA and any potential problems that may arise.

Don't think Outlook Exchange doesn't go down all the time?

lol...

Guess again...
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He was being sarcastic
Wintel BSOD 28th Oct 2009
Maybe a translation problem?
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9.3 - But, what did your rep say? (nt)
Basic Logic 27th Oct 2009
(nt)
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He said that the cognac and the cigars used to be better
The Mentalist Updated - 28th Oct 2009
I guess this crisis is hitting everyone.
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Lovey IS Cox's rep!
NetArch. Updated - 28th Oct 2009
Or should I say, was!

He just got fired when Mike Cox retired - Mike was covering for him. That's when ZDNet hired him as a full-time troller. He posts here so often that he can't be employed elsewhere. Even Microsoft would have to funnel money through channels to fund him. wink
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Now I am daydreaming at work...
-=M=- 28th Oct 2009
OMG! I want to be hired as a full-time troller! References available upon request!
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EXCHANGE is somewhat reliable.
f4pilot 28th Oct 2009
Microsoft has traditionally produced inferior, but cheaper products. This turns email intoi a purchasable solution. I suspect it will someday be as reliable as a clustered Linux POP3 server.

My POP3 server has been up for 4263 days... Apparently it works like the guy says Microsoft does.

I guess it is possible if you didn't have to patch MS every week.
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Hello, Google!
Vokar 27th Oct 2009
Goodbye, Privacy!
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re:Hello, Google!
n0neXn0ne Updated - 27th Oct 2009
Goodbye, Pretty Good Privacy??


^o^

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Privacy?
Greenman76 28th Oct 2009
Government employees had privacy? I need to get out of federal work and go to L.A.
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How do you know?
Wintel BSOD 28th Oct 2009
You been peering up where you shouldn't have been?

lol...
Forget about that great Microsoft trick already? Short memory?
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Microsoft isn't the only one to lose data...
jimm.pratt@... 28th Oct 2009
...and you've forgotten that Google lost emails
back in December of 2006?
http://www.techcrunch.com/2006/12/28/gmail-
disaster-reports-of-mass-email-deletions/ and
http://www.thestreet.com/story/10330198/google-
confirms-gmail-glitch.html
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There will not be riots because...
cornpie 27th Oct 2009
...only government employees will be impacted. You can't get much less productive than they already are, so when their email is down, hardly anyone will notice.
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haha
drew.mcbee@... 28th Oct 2009
Thats a good point - you're probably right about that. Seriously.
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Haha....love it.....
OhTheHumanity 28th Oct 2009
You got that spot on man. We all know government employees for the most part are not high intense workers. Most sit around and discuss world events and think that just by talking things get done. I suspect LA is right up there with all the other lousy California government agencies that are so ineffecient and lose millions upon billions every year.
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There will not be riots
andypiesse@... 28th Oct 2009
If L A gov'n'mint is anything like the UK You may find that if it did go down things will get better without the interference
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wrong on no difference...
dougogd@... 28th Oct 2009
If the government employees have a day off it takes them 3 weeks to catch up the one day off.
So you will be adding 3 weeks for every day lost so i figure if it goes down for one week it will take 18 weeks to catch back up.
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LOL!
GuidingLight 28th Oct 2009
How very true.
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Hmm, funny, I woud like to see society without
Snooki_smoosh_smoosh 28th Oct 2009
government workers. Lets see there wouldn't be any roads, No law enforcement, No fire services, No military, no public education system, no health department, no regulatory agencies, no social services... So in a nut shell we would be living in the dark ages... or worse.

Take your jabs at public employees, all you want, but civilized life as we know it wouldn't exist without them. Rampant illness as gee wiz food could be tanted and no regulatory committee would mean that who ever produced the food wouldn't be responsible.

No fire services, well I guess you would be SOL if your house burned down.

Here is where I say put your money where your mouth is, the next time you need one of these state or federal agencies, don't call. House catches fire, put it out yourself, send your kids to private schools, house gets burglarized don't call the police, because obviously the only better thing they have to do is sit around and talk about current events.
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Tru Dat!
slacker400 28th Oct 2009
Agreed! Outages won't impact the citizen's poor experience here. I'm sure when the dust settles LA will find a way to ensure they don't save any money from this change as well.
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Don't choke on your doughnut Ken.
D T Schmitz 28th Oct 2009
Oh, and like Microsoft Exchange NEVER has unscheduled downtime right?

Wrong.
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We run Outlook with an inhouse POP3 mail server. Knock on wood we've had *ZERO* downtime from our email server. In 7 years.

Exchange--meh. MDaemon for the win! happy
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Do you really think
gitmo 28th Oct 2009
the average citizen of LA gives a flying flip if the city government email is down for a few hours?
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Well, if they were using Groupwise, anything will seem an upgrade.
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Agreed. Google outages are well-known.

My company offers a 100% Service Level Agreement (SLA) with hosted Exchange, business-class messaging, collaboration and group scheduling. We also feature 24/7 live telephone support as well as full Blackberry integration, voicemail integration, unified messaging, etc., and other features that neither Microsoft nor Google offers.
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100% SLA on MS stuff, now I know your full of it.
Snooki_smoosh_smoosh 28th Oct 2009
100% Up time is totally BS on any platform. The reason being is you cannot account for every variable, even with multiple hot sites. I would say that a company could get very close to the 5 9's but never 100%.
Nothing against Google, whose search engine is easily the best out there, but their image search readily allows the sheer misuse and abuse of images and other I.P... as do other search engines' image search protocols...

As has been said: Downtime will be a factor at some point.

Who owns copyright of the e-mails? Comb the EULAs over thrice to the power of twenty if need be. They wouldn't be the first to sneak in a tiny disclaimer saying the e-mails become their property...

Shedding 10 jobs might be the costlier decision, ironically.

What happens WHEN Google's security is breached? That should be a fun one, in this circular-logistic age of "Responsibility? Not ours, we delegated it"...

Still, it's a good experiment. Let California be the scapegoat, Judas Goat, sacrificial goat... apart from Apple's products there's little that comes from that state that's good anymore anyway...
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Misuse and abuse
Greenman76 28th Oct 2009
How exactly does google search allow misuse and abuse of images? Not quite following you there want to give an example?
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Hold on There, Partner
Shrike236 29th Oct 2009
RE: Google Search and IP infringement> Don't Confuse the Tool with the Issue.

Google does not do anything different wrt IP rights than other past services. Remember The Readers Guide to Periodical Literature from pre-internet days? It was a monthly-updated library reference and indexing tool that allowed anyone to track down an article in any periodical, past or present. Using the Guide, anyone could "access' an article or image and copy it (using a scanner or photocopier). Was that an impermissible tool that allowed for misuse and abuse of articles and images?

RE Who Owns Copyrights to E-Mails > If created on a business PC covered by an employment agreement, or in the course of conducting business of your employer, the copyright "belongs" to the business entity, not the employee. EULAs of software companies may contain language conveying ownership to them, but you would be hard pressed to find any court to allow enforcement, especially in a corporate/government/military/educational environment.

Contrary to popular myth, "responsibility" for a security breach is often easy to assess. If you had care, custody and control of my data and the breach occurred was not through my neglect, you're on the hook despite whatever writing is in an EULA. Its my data and you allowed it to be stolen.

IMHO, cloud computing done correctly and with sufficient security protocols, is more secure than Exchange servers. There's just too many opportunities -- bad coding, unfixed vulnerabilities, weak security features -- in MS products that require too much personnel time and effort to secure compared to cloud.

Of course, my opinion and $3 might get you an expresso somewhere.
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RE: Outages
RedVeg 28th Oct 2009
I would like to get through any month without outages and other issues with my company's MS Exchange email. I can't say what percentage of our issues are MS Exchange's fault, but I have been at several companies with MS Exchange and none of them had super reliability.
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Your observations are correct. I've never ever seen an exchange system with five 9's uptime. I've seen the claims, but they usually have disclaimers like during peak hours, or 5 hours a week scheduled maintenance, etc. Uptime for a well maintained MS server system is usually 30 days. There are updates that force reboots. The memory sub-system of NT does not scale that well and seems to get confused over long periods of time. I really don't understand why there are so many people telling half-truths. What does it matter if you reboot your mail server monthly? If you chose MS and it is working for you, great, but don't lie to us saying it is up 24/7 for years on end.
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RE: L.A. votes to
DannyO_0x98 27th Oct 2009
Cloudy? It was and is. And windy as hell.
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How overjoyed they will be...
storm14k 27th Oct 2009
...to have email that works.
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LOL!
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before Wall Street decides he's done.
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Spooky
Earthling2 27th Oct 2009
This puts everything: data and day-to-day operations into the hands of one single large corporation. Many apocalyptic movies come to memory. As usual, it all happens in Los Angeles.
I mean honestly, do you want ONE company with all your data? One failure and Google could be in deep Doogle.
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M$
lazyjjjj 28th Oct 2009
Windows is one deep dungpile, but ppl keep using it. Do you want
ONE company to control everything? Google is not even close,
except for the search space.
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The way Google is. And lets not forget that Google runs email through their advertising adder-bot. This is a *government* we're talking about now. A city government, to be sure, but still!

Somewhere the lawyers are salivating...
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Read the Contract
daengbo 28th Oct 2009
Go read the contract for Google Apps Premier, then come back and repeat that.

Wait, I'll help you:
"2.4. The default setting for the Services is one which does not allow the serving of advertisements ("Ads") by Google in connection with the Services. Customer?s enabling the serving of Ads through the Administrative Console will constitute Customer?s authorisation for Google to serve Ads."

When you pay for Google, there are no ads. Learn what you are talking about before you start spouting off.
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RE: L.A. votes to
makrekdw4701-24353683446298209931137830159757 5th Nov
ofbpna,good post!

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