Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Mobile security needs more than just software, needs education

By | July 1, 2010, 2:30am PDT

Summary: Mobile security is becoming more of an issue and companies are developing products to protect users from the bad guys. But what are they doing to protect us from ourselves?

PC users - victimized by malware, spyware and never-ending pop-up windows in the past - know better  today than to click on links from strangers or download and install random programs on their computers. But smartphone users haven’t learned those tough lessons yet.

A company called Lookout Mobile Security, which is announcing its 1 millionth customer today, said that mobile security is entering a new phase, just as PC security did so many years ago. Old timers will recall that some hackers initially launched massive attacks for the fame or notoriety. But then came the opportunity to make money off of this hacking business - and so they did.

That’s where we are with mobile security today, according to Lookout’s CEO and founder, John Hering. The company has seen a rise in the number of apps that are loaded with malware. Six months ago, four pieces of malware would be found per 100 phones per year. Today, that’s jumped to 9 pieces of malware. And it’s not just on open source platforms like Google’s Android. There have been instances of problems with apps that get past the app judges on Apple’s iOS platform, as well.

Malware and spyware were always risks in the PC world, as well, but because third-party developers are the ones who are showcasing their mobile apps in mobile app stores, you never know if the developer is a tech genius at MIT or a bad person with bad intentions somewhere overseas. The latest attack: apps loaded with malware that sit dormant and then, days later, starts to auto dial overseas numbers to premium services.

When you’re phone bill comes… Ka-Ching!

That’s one of the major differences between PC and mobile attackers. On the mobile side, the device is tied to a monthly bill. And users may not know they’ve even been attacked - until the phone bill gets here.

Hering and I had a good discussion not just about the product that he’s selling but, more importantly, how he’s selling it. He mentioned updates to his own blog and presence at security conferences. But, through those channels, he’s not reaching the people he should be reaching - everyday users.

Has he tapped the carriers to deliver the message at point of sale? What about the device makers? Where’s the funny viral YouTube video that educates us? A Facebook page? How about a TV commercial or an online one? Maybe one of those new iAds or some sort of public service announcement during a mobile Pandora stream? There has to be a number of ways for the company to spread the word among everyday folks.

When it comes to mobile security, we consumers need more than some security products that will protect us from the bad guys. We need security software that protects us from ourselves and our own silly mistakes.

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Sam has been a technology and business blogger for more than 18 years.

Disclosure

Sam Diaz

Sam Diaz has nothing to disclose.

Biography

Sam Diaz

Sam has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post, San Jose Mercury News and Fresno Bee for more than 18 years. He's a member of the National Association of Hispanic Journalists and a graduate of California State University, Fresno.

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RE: Mobile security needs more than just software, needs education
jackson1984-24316069205748857739440257893812 11th Oct
Hi there there, I just stopped by to go to your website web page and assumed I'd say countless many thanks for developing authentic nfl jersey me.
0 Votes
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anti-virus software on a phone
banned from zdnet Updated - 1st Jul 2010
what a great idea! after making billions from the shortcomings of windows those companies will now have a new land of milk and honey: android users. loading malware apps from the marketplace or any other source the first android virus is right around the corner. (after already 20% of all android apps are spyware).

apple's curated approach to software on a phone doesn't look so bad all of a sudden. but hey, don't worry android user. you can install anti-virus software for $40 a year that scans your phone every time you switch it on. no big deal, right?
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oh and sam, you forgot something...
banned from zdnet 1st Jul 2010
your whole post is about android. iphone users are unaffected. you probably "forgot" to mention this little detail.
@banned from zdnet
go back and read again. I specifically asked Lookout if this was one of those instances where Apple, because of its approval process for apps, is not seeing these instances of malware on iPhones. He told me they had seen them on iPhones, too.

it's a small problem still, but one that's growing - and iphone users should be aware, as well...
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proof
banned from zdnet 1st Jul 2010
@SamDiaz
any proof? could he name the app that is available on the appstore?
i bet not.

from their website:
"Lookout is the leading mobile security and antivirus software for smartphone protection. Protect your Android, BlackBerry or Windows Mobile phone." these are all platforms where either the apps are not reviewed at all or can be easily sideloaded.

the is the sad state of journalism these days or rather the blogosphere. you don't even try to evaluate or demand any viable information. only biased opinion pieces without much substance. and you are a senior editor!

"I don't want to see us descend to a nation of bloggers myself. I think we need editorial more than ever right now." steve jobs
@bannes from zdnet

How about:
World War, iMobsters, Racing Live, Vampires, Kingdoms, Zombies Live, Rockstars Live and Ninjas Live

to name a few....
@banned from zdnet

Many who jailbreak the iPhone get apps from the underground. Many are malware. Just like in the desktop wars, virus/malware makers go for those with the market share. The iPhone has a really big target on it... and a lot of girly men (ever try to type on it?) using it who haven't a clue.
A million customers? it's free right... you mean a million downloads
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Apple
MrViklund Updated - 13th Jul 2010
Yupp.
Apple and the iPhone platform has a much greater advantage. Antivirus on the phone would slow it down and drain battery. It's better with a White List policy and than, like Apple, have the ability to delete any malware from the phone. To my knowledge they have not done so yet so I take it no real malware have gotten on to the App Store.
0 Votes
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RE: Mobile security needs more than just software, needs education
jackson1984-24316069205748857739440257893812 11th Oct
Hi there there, I just stopped by to go to your website web page and assumed I'd say countless many thanks for developing authentic nfl jersey me.

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