Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Momentum behind AT&T protest grows to point of becoming pointless

By | December 16, 2009, 3:28pm PST

Summary: There’s a growing effort behind a protest against AT&T and its shoddy wireless service. But is such an effort even necessary, seeing how AT&T has received the message loud and clear.

Have you heard about Fake Steve Jobs and this online protest against AT&T?

A few days ago, a blog post on Dan Lyons’ The Secret Diary of Steve Jobs blog called for iPhone users to join in a protest that would bring AT&T’s network to its knees, a message from iPhone users that they’re tired of the sub-par service (but still love the phone.) The plan was for iPhone users to all simultaneously launch a data-heavy application - maybe stream a video - on their iPhones over AT&T’s 3G network for one hour, beginning at 12 Noon Pacific Time this Friday, Dec. 18.

Obviously, it was supposed to be a joke - but the idea took off on its own, with word spreading on Twitter and Facebook, which is now a group with more than 2,000 fans. AT&T event sent a note to the Cult of Mac blog, calling the protest effort “irresponsible and pointless.” AT&T, however, didn’t call it illegal.

After all, how is this any different from an organized Denial of Service attack involving hacked bots? Just because real people are the bots instead of hijacked PCs and the attack is on a mobile data network instead of a specific domain name, doesn’t change things. In fact, couldn’t this be considered an act of terrorism? After all, AT&T runs a communications network and organized attempts to disable it might fall under one of those anti-terrorism laws.

Even Fake Steve recognizes that this particular effort isn’t the right approach. He writes in a follow-up blog post with the headline “Is Operation Chokehold illegal? Or just stupid? Should we do something else?”:

I really don’t want to cause any actual harm to my fellow AT&T users. Quite the opposite — I feel as if we’re all caught in the same horrible prison, suffering alongside one another. All we really want to do is to show AT&T how angry people are about their lousy service. A nice spike of traffic would be a way to make that known.

He suggests, based on reader feedback, that maybe the hour-long flash mob be limited to 15 minutes. He also suggests that Operation Silent Scream calls for all users to turn off their phones at the same time - but does that do anything? The final suggestion is to form an actual protest outside a store, perhaps in San Francisco, to make a physical statement.

At this point, I don’t think it matters. Getting a response from AT&T - even if just to call the effort “pointless and irresponsible” - was good enough. Wasn’t the idea just to send a message that would be received. Obviously, it’s been received. The other part of the goal was to get some publicity, right?

So, here ya go: yet another blog post that says AT&T’s service sucks. Like I’ve never written one of those before.

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Sam has been a technology and business blogger for more than 18 years.

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Sam Diaz

Sam has been a technology and business blogger, reporter and editor at ZDNet, the Washington Post, San Jose Mercury News and Fresno Bee for more than 18 years. He's a member of the National Association of Hispanic Journalists and a graduate of California State University, Fresno.

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RE: Momentum behind AT&T protest grows to point of becoming pointless
dfwekrdfe21-24353591773875370058218281633688 Updated - 5th Nov
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This is may not seem like a big deal, until you consider it in light of 9/11. On 9/11, internet traffic spiked bringing general response times down and dramatically slowing down access to various web sites.

With the advent of the iPhone, as well as other smart phones that can surf the web, I honestly believe that if another 9/11 were to happen that there is the potential for one or more of the major carriers to crash from the uptick in web browsing related to the incident.

Imagine if you will the impact of 9/11 if just one of the major carriers went down nationwide?

Not only would the nation have to deal with the real threat, but also the consequences of major cellular outages. Think of the added panic that would have been created. How would citizens of the US know that the outage wasn't a part of the plot? Not to mention the impact to local, state and federal agencies attempting to deal with the situation.

I *seriously* believe that is an issue that requires Congress' immediate attention before it happens. I believe that Congress should investigate the capacity of all of the major carriers and asses the consequences to the nation's wireless communications networks.
0 Votes
+ -
http://wmpoweruser.com/?p=11290

The New York Times recently ran an interesting article where they put the blame for AT&T's much ballyhooed network problems squarely in the court of Apple, not not due to handset growth and usage, but simply due to poor radio design.

That's what you get for buying an iToy. happy
0 Votes
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So you agree with Mr Stross
msalzberg Updated - 17th Dec 2009
that the AT&T network is actually the best?

Perhaps you should go beyond the Windows Mobile fansite you linked
to to the original story in the NY Times, and look at Mr Stross' two
main sources:

Paul Carter is the president of Global Wireless Solutions, a network
testing firm. Among its clients? AT&T.

Root Wireless' testing software? Doesn't run on the iPhone.

Not what anyone can call an objective piece.
0 Votes
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Persist
johnfenjackson@... Updated - 17th Dec 2009
"So, here ya go: yet another blog post that says AT&T?s service sucks. Like I?ve never written one of those before."

It is important for all bloggers to keep up the pressure on AT&T (all global corporations). Otherwise they seem to feel no obligation to provide, let alone improve, their service. Most big companies think they are operating efficiently when people say they only suck a little: the 'just good enough' syndrome again. Your job is to make sure every customer unfriendly decision is pilloried and major dropoffs receive the equivalent of a public flogging. Metaphorically speaking of course wink
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LMAO
terry flores 17th Dec 2009
ATT will fight to the bitter end to defend their rights to cut corners, overpromote and underdeliver, and generally expect their customers to knuckle under and take what they are given. They've been doing it for the better part of a century, why change now?
0 Votes
+ -
RE: Momentum behind AT&T protest grows to point of becoming pointless
dfwekrdfe21-24353591773875370058218281633688 Updated - 5th Nov
Hey there generally there,amazing credit nfl jersey report. Informations nfl jersey seem nfl jersey to be without a doubt helpfull in addition to saves me and my friends weights period of time when i could actually speculate on a small to medium sized an issue more rather than googling

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