Palm's creepy Pre ads: will they actually make you buy the phone?
Summary: In case you've been living under a rock lately, Palm has been running television advertisements for its Pre smartphone, available on Sprint. In the ads, actress Tamara Hope does her best "Luna Lovegood all grown up" impression by looking directly into the camera and reciting poetic verses in a field that's unnaturally green and under a sky that's unnaturally blue. But will they make you buy a Palm Pre?
In case you've been living under a rock lately, Palm has been running television advertisements for its Pre smartphone, available on Sprint.
In the ads, actress Tamara Hope does her best "Luna Lovegood all grown up" impression by looking directly into the camera and reciting poetic verses in a CG field that's unnaturally green and under a CG sky that's unnaturally blue.
But will they make you buy a Palm Pre?
Watch one of the ads for yourself:
I commend Palm for taking a different approach than a standard smartphone ad (Apple iPhone 3GS: "It's so easy and logical it's stupid!" T-Mobile G1: "Look at all the groovy stuff this thing can do!" Sprint's own ad introducing the Pre: "God we're so hip!"). It certainly surprises the viewer with the off-kilter delivery.
But much of the web thinks the ad is, well, creepy.
In an article in AdAge, Gary Koepke, co-founder and executive creative director at Modernista (which made the ads for Palm), explains the thinking behind them:
We weren't trying to creep people out, but one thing I have learned now in this digital age is people can be as rude as they want as long as they don't have to look you in the face," Mr. Koepke said. "The Pre is probably being talked about more than other phones right now because of the marketing and advertising, and that's a good thing. Could the ads work harder to show exactly how the phone works? Yes, but we knew it would be polarizing people to have a woman not shout at them and tell an interesting story."
Understandable. But that leaves me with two questions: First, will that buzzworthy creepiness actually make you want to buy the phone?
And second: Does Palm really want the Pre to come off like a gadget for spacey, New Age types? Or is sticking to reliability, a la RIM, a better bet?
ZDNet editor in chief Larry Dignan says the ads worked because we're still talking about them.
In other words, they're so bad they're good.
Here's Koepke in AdAge again:
"It's a very different look and feel for this sector," Mr. Koepke said, comparing the humanized feel of Palm Pre's ads to its competitors. "There's nobody involved in an iPhone ad, and 'Your life is on BlackBerry' -- isn't that great? Instead of having a life? We wanted a middle ground between those two places -- what about the people who want a really great smartphone?"
The way I see it, Hope steals the spotlight from the Pre. Koepke says "there's nobody involved in an iPhone ad," but that puts the focus squarely on the phone -- and keeps a human's hand manipulating the device to add a sense of reality (rather than just swirling it around in space, like the T-Mobile G1 ad linked to above).
Meanwhile, Palm's trying to play both camps with the Pre: it's offering it as an iPhone alternative with these touchy-feely-but-not-too-close ads, while the Sprint ads ("4,921 people texting about tomatoes! 463 people calling their mothers! 105,496 people wondering why they're on Sprint!") clearly play up the information-overload aspects of a business user, which Palm has also been courting.
The two-pronged approach is interesting, but it all boils down to the same issue that Budweiser faces every year with its famous Super Bowl ads: they might be buzzworthy, but will they sell more product?
Will you remember what the ad was about?
Or will you just remember the creepy factor?
(Leave your thoughts, in TalkBack.)
Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback
Memorable ad:
RE: Palm's creepy Pre ads: will they actually make you buy the phone?
For me, it would boil down to Sprint...
She's not creepy. Billy Mays was creepy.
These commercials are kind of cool, actually.
I love those ads. Too many commercials look identical
Will those commercials make me buy a Pre? Well, no. I already looked at the Pre and then bought an iPhone 3G s. There were just too many things not finished or partially finished on the Pre, so I crossed my fingers that AT&T and Apple will get their crap together on MMS and tethering soon.
I'm also hoping the FCC comes down hard on them for their arbitrary American iPhone limitations, consumer-unfriendly app review process, and insane data pricing schemes. It's time for some rules to be set which will force American carriers to catch up with the rest of the world on data and features.
I wasn't creeped out, really...
The ad I find most annoying is the Dell lollipop.....
Probably Because of the repetition & frequency, imagery/cgi is interesting, music annoying...
(wonder if they have a Linux model with 3g? Otherwise would not consider it)
The pre ads are surreal/odd but interesting....
Is not the imagery based on some surrealist painting/painter?
seems that way to me.........Duchamp?
RE: Palm's creepy Pre ads: will they actually make you buy the phone?
convinced they'd make a more typical user buy the phone,
either. Purchasers of these phones basically break into 4
categories:
1 - Techies who know everything possible about every
model not even released yet. We probably make our
decisions before the phones even come out.
2 - Business consumers who have a limited selection of
phones made for them (often limited to a single model.)
3 - Small business or personal consumers that gather
information about a group of phones, balance plans,
features, etc. against their needs and make a decision.
4 - Consumers that just have to have toy X, regardless of
all other issues.
For a couple of these groups (2 and 3), the commercials
serve to put the Pre in the minds of consumers or decision
makers. They may not sell the phone directly, but if seeing
the commercial or discussing the creepy chick causes them
to research the Palm more seriously, it's done its job.
For group 1 these commercials do nothing more than give
fanboys fodder. We already know everything about the
phones and the plans they mention in the commercials.
For group 4 the commercial is irrelevant. They made up
their mind a loooong time ago due to some overzealous
love of Apple, Linux or Microsoft. Nothing else matters.
Really? Palm was running these?
RE: I'm glad I'm not alone in my "discomfort!"
HOWEVER, that woman is not human!! Her coloring is so blah
and the shots of her fancy hairdo, what's up with that? The
advertising that works best for me is ads that feature people I
would want to be like, to emulate, to have their life. That
woman is like a hybrid of a Stepford Wife and Spock. No
thanks!
A Big Mistake
They'd Better Hurry!
about to release a new app called "The Other Side",
making it possible for you to text the dead. Palm better
hurry, or Apple will maintain the upper hand in this life,
and the next. I'd like to see Keanu Reeves do the ad. =)
I had no idea what they were selling
They are terrible ads. They don't even say the name of the product out loud, like it's some kind of dirty secret, and I should be ashamed if I own one.
Getting tired of the FUD
RE: Palm's creepy Pre ads: will they actually make you buy the phone?
RE: Palm's creepy Pre ads: will they actually make you buy the phone?
referring to the ads that were released before the phone was in
consumer hands. I thought it was smart, well produced, and
heightened your interest in the device. The attention of the
viewer wasn't distracted from the phone like it is with the Palm
Pre ads.
Who is rude Mr. Koepke?
reach to buy a clients product; that they are being rude
. Really smart thinking their!
Mentioning past lives is not creepy, it's forward loop thinking.
Using one's imagination to trigger ideas is more useful than creepy. Reincarnation doesn't have to be "real" to be useful.
Please consider the following mental exercise for idea generation and mind storming. Ask yourself this question, "If I had faced this issue a hundred times before in a hundred different ways and deep down I know that there is a better way to handle this for all involved that what is the best way available to me?"
The profound answers you get to this question can be deeply surprising in their scope and usefulness. The non-conscious mind is a powerful aspect of our ability to think and comprehend solutions.
PS If you calibrate and consider the level of consciousness indicated by the advertisement it appears to be around 530 on a scale of 1-1000 which is outstanding.
Brand marketing
technobabble. This may alienate techies and 'creep out' stoners, but it
has the added effect of pushing the entire Palm brand and associating
it closely with an ethereally pretty woman with a calming voice in a
pretty field. It says "hey, why aren't you as relaxed as she is?" and then
shows you her phone.
It's a very soft-sell. You won't get anybody deciding instantly "that's
the phone for me", but on the other hand, you raise it as a possible
alternative handset to many people whose lives are too busy to keep
track of the latest mobile kit. When they come to make their upgrade,
they're probably beginning to catch on to the notion that a smart
phone is a good thing, but which one? The G1 seems a bit geeky, the
iPhone's friendly but a bit generic, and then, this Pre seems... relaxing,
reassuring, and above all, different. They're using what some see as
the main drawback (it's not an iPhone) as the USP (since you don't see
the thing until late into the advert, a first-time viewer is asking
themselves "what's this?"), and tying that in with a smug set of
positive brand-associations.
For my money, it's an advertising masterstroke, since it will certainly
get more people [i]considering[/i] a Pre, rather than everybody just
getting an iPhone. Whether there's enough stressed-out business
people who'll identify with the selling points and actually buy one,
rather than opting for the until recently perceived 'safer' iPhone, time
will tell. It's worth a shot though, since they don't have much to rival
the app store.