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Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

Predictive markets: Can they work for the enterprise?

By | July 31, 2008, 7:46am PDT

Best Buy, Corning, Google and a bunch of other companies are dabbling in prediction markets for corporate decision making and there may even be a little return on investment given that traditional forecasting methods aren’t better.

Prediction markets are speculation hubs where traders predict future events. In the enterprise, prediction markets are a handy way to aggregate community knowledge, according to a report released by Forrester Research. Prediction markets have also been hitting the roundtable circuit as Google and Best Buy shed light on the approach at a recent event chronicled by Dave Greenfield.

Applied to the enterprise, these markets could get interesting. The use of prediction markets is another milepost in the enterprise 2.0 movement as social technology gathers momentum. According to Forrester analyst G. Oliver Young Qualcomm is using prediction markets to come up with product ideas and new features. Corning is using them to forecast retail sales of LCD TVs. Meanwhile, enterprise prediction market vendors–Consensus Point, Inkling, Gexid, NewsFutures and Spigit–abound.

Also see: Eight pitfalls of predictive markets

SEC unanimously approves use of corporate blogs to meet Reg FD requirements

Here’s a look at the typical enterprise prediction market process via Forrester:

predict1.png

The most common uses for prediction markets revolve around sales projections, features, project management, competitive analysis and market conditions. Obviously the third one applies the most to information technology management. If used correctly I’d argue that prediction markets could prevent IT projects from becoming full-blown failures. Why? Prediction markets cut through the pressure to report only good news. And I also have a hunch that many IT projects have rank and file workers that can tell you what’s really going on. The problem is these people aren’t consulted and certainly aren’t encouraged to say “hey this project makes no sense.”

Too often IT gets projects thrown at them from above without much of a reality check. Could prediction markets change that equation? Perhaps. Even if the answer turns out to be a definitive “no” prediction markets are worth a shot.

Young writes:

Throughout its life cycle, the market reports the best collective estimates of a future event. Decision-makers then programmatically apply these estimates to inform and synchronize key decisions. Consequently, organizations should design prediction markets to effuse management information at specific decision-making junctures, usually well in advance of the event the market is tracking. As the market continues to trade, new information will undoubtedly come to light, giving executives guidance for mid-course correction.

Assuming execs play along how many IT projects (not to mention the dollars that go with them) could have been saved?

The other thing worth noting about prediction markets is that they are as good–and a lot cheaper–than traditional forecasting methods. Young writes:

There are academics, economic journals, and even industry trade groups devoted to the topic. In nearly all tests, prediction markets have shown tremendous efficiency for aggregating knowledge
and, as a result, are remarkably accurate…All enterprises want to improve forecasting; however, even if the accuracy of prediction markets were no better than traditional processes, they would still represent an upgrade on several major fronts.

Young notes that prediction markets are cheaper, surface information better and offer a diversity of opinions. Young writes that latter point may be critical to getting employee buy-in on a project:

The common criticism of a traditional enterprise decision-making process is that decision-makers are often hindered by limited participation, incomplete information, and political compromises that better reflect individual agendas and goals than what is best for the company. These failings can result in employee frustration and disillusionment with management decisions.

As Greenfield notes there are pitfalls to these predictive markets. Management may not be committed to them, questions may not crafted well and employees may not want to participate. And prediction markets may not apply to all projects and management decisions. But with low investment and some possible upside prediction markets are worth a shot.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: Predictive markets: Can they work for the enterprise?
tomlin21-24319035676893835085146735905770 11th Oct
Peculiar but only 50% the write-up is opening up for me. Is that this nfl jerseys 2012 the site or my online browser. Have got to I restart my world-wide-web browser?
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"questions may not crafted well ..."
dilgreen@... 1st Aug 2008
This is the nub of it.
The question in 'real' markets is simple and has a quantitative answer: "what is the right price for this?"
The question in derivatives markets is more complex, but still allied to cold, hard cash.
A market in opinions may assign rankings to opinions to mimic the granular nature of real markets, but the question posed is subject to all the problems of language. More worryingly, it is also subject to all the opportunities that language offers.
So in the first, optimistic phase, the worry may be that "questions may not be crafted well".
But of much greater concern, should predictive markets gain any traction, is that the questions will be crafted all too well...
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These markets can be described with a betting model just as easily and indeed some of the political markets will show the same prices/options/odds to you through either a market-style interface or a bookmaking interface. The latter is more intuitive to many people but it lets you in on what is really going on: people are placing bets on the probability of an outcome. I can't really see this in the enterprise - you are going to ask employees "Will project X succeed?" and they bet for or against that with their own real dollars?
this article sucks. it would be nice to know what predictive marketing is, see an example or three, before being asked to consider whether they 'can work for the enterprise.'

shoddy, fat cat journalism.
Perhaps one of the outcomes of applying predictive markets in enterprise is identification of employees that have a knack (if that's the right word) for judging a degree of success of a potential product, feature, project. These people will consistently outperform the "market" and their pears.

Such employees can become an invaluable resource to the current management.
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RE: Predictive markets: Can they work for the enterprise?
tomlin21-24319035676893835085146735905770 11th Oct
Peculiar but only 50% the write-up is opening up for me. Is that this nfl jerseys 2012 the site or my online browser. Have got to I restart my world-wide-web browser?

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