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RightNow launches mobile service

By | May 20, 2010, 5:02am PDT

RightNow, an on-demand helpdesk service provider, on Thursday said its mobile service, RightNow Mobile, is generally available.

RightNow Mobile is designed to take the company’s on-demand services to multiple devices such as smartphones, tables and GPS systems. The general idea is to tie together things like CRM, contacts and social networking via multiple devices.

Mobility is an emerging theme for enterprise software outfits. SAP bought Sybase and vendors are trying to extend their services to any device. RightNow is best known for powering online help services for companies, including Match.com, and CBS Sports. Other customers include the U.S. Army, Drugstore.com, Overstock.com and Sony.

RightNow Mobile, which is part of its CX May 2010 suite, includes:

  • Mobile Web Self-Service so consumers can use RightNow’s services to handle email inquiries and rate questions and answers.
  • Mobile Web Chat, live assistance designed for mobile devices.
  • Mobile Guided Assistance, a guide to get consumers the answers they are looking for and navigate troubleshooting tips.

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Topics

Mobile, RightNow Technologies, RightNow Mobile, Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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