Between the Lines

Larry Dignan, Andrew Nusca and Rachel King

RIM: Is the growth gone?

By | May 24, 2011, 8:33am PDT

Research in Motion may find its user base boiled down to hardcore loyalist customers and out of the mainstream smartphone market.

That’s the biggest takeaway from Wunderlich Securities analyst Matthew Robison. He downgraded shares of RIM to a hold from a buy and cut his price target from $76 to $46. Given RIM shares are now below the $43 mark, Robison’s downgrade would have much better $30 ago, but he makes some interesting points.

Among the key items:

  • RIM’s subscriber gains over the past two years will churn again, leaving the company with a business user base. Earnings will decline after 2013.
  • PlayBook retail sales are mixed. “We believe the PlayBook continues to sell well relative to tablets other than the iPad, with minimal returns. However, shipment rates have waned since initial volume from those that had been waiting for it,” said Robison. “There is little indication that the PlayBook has registered with consumers outside the loyal BlackBerry installed base.”
  • RIM’s next generation BlackBerry 7 products will stabilize the user base, which will upgrade. But the products won’t woo iPhone and Android loyalists. BlackBerry will be a traditionalist brand.
  • QNX and other efforts to play catch up are a case of too little too late.
  • BlackBerry Enterprise Server (BES) will lose its mojo. BES has nice security features, but it’s unclear everyone needs them. Robison adds:

Nearly two-thirds of subscribers may be satisfied by IT features that can be delivered without the BES control that is the core element of the BlackBerry franchise. It also means that for a similar portion of subscribers, the large volume of BES applications that have been developed by corporate customers and system integrators— typically quoted to be of six-figure magnitude; comparable to applications in the Apple App Store (iOS) or Android Marketplace—are not relevant. Therefore, for the two-thirds of the RIM service subscribers that may not have critical security needs, RIM must go to market with product features and an applications ecosystem that, in terms of innovation rate, have been disadvantaged by the extra effort required to support the security and control mandate of the core BES user base.

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Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.

Disclosure

Larry Dignan

Larry Dignan has nothing to disclose. He doesn’t hold investments in the technology companies he covers.

Biography

Larry Dignan

Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic. He was most recently Executive Editor of News and Blogs at ZDNet. Prior to that he was executive news editor at eWeek and news editor at Baseline. He also served as the East Coast news editor and finance editor at CNET News.com. Larry has covered the technology and financial services industry since 1995, publishing articles in WallStreetWeek.com, Inter@ctive Week, The New York Times, and Financial Planning magazine. He's a graduate of the Columbia School of Journalism and the University of Delaware.

For daily updates, follow Larry on Twitter.

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RE: RIM: Is the growth gone?
mamanga 20th Dec
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Message has been deleted.
bobegan Updated - 24th May 2011
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RE: RIM: Is the growth gone?
GDF Updated - 24th May 2011
Readers might be more interested in THIS article, which I published last week for The Motley Fool. Unlike @bobegan's "note," which is in reality a set of questions about RIMM and an offer to sell a research report containing the answers, The Fool article contains actual information, educated opinion, and speculation - and links to other relevant analysis.

http://www.fool.com/investing/general/2011/05/20/rip-rimm.aspx
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RE: RIM: Is the growth gone?
neilpost Updated - 25th May 2011
@bobegan
RIM need to exit the handset market where they are directionless, and so far behind the curve on QNX, and concentrate their efforts on developing a BES App for iPhone, Android and WP7 to deliver their famously secure messaging ecosystem to any smartphone/tab device.

Anything less than this is terminal decline to Chapter 11 within 5 years.
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RE: RIM: Is the growth gone?
fraze8888 25th May 2011
@neilpost
good christ your short sighted. you think no one but apple can come up with a great phone. (look at what happened in the last 3 years) Rim is actually smart bringing out the playbook to update and test for their new superphone. And if they come up with a playbook type phone I know I'll be buying it.
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So Long RIM
Hasam1991 24th May 2011
Last time I used you was 2006 when all I wanted was to access my email, carry my music, and browse the web... oh those days still make me cringe, talk about a bad experience LOL

TGFIPHONE..
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RE: RIM: Is the growth gone?
fraze8888 25th May 2011
@Hasam1991
I dont think apple even had a phone in 2006. quit writing crap. everyone in my office has a blackberry and will be buying the latest and greatest. apple has set the bar watch all competitors chase them down.
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RE: RIM: Is the growth gone?
murving 26th May
@fraze8888 The Iphone came out in early 2007 so how is Hasam writing crap? He said the last time he used a BB wass 2006. You keep mentioning Apple but Android is eating RIM's marketshare and RIM continues to lose their dominant position in the corporate and government markets.
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Nokia
guihombre Updated - 24th May 2011
What if Nokia/mango flops?

It's nice to talk about RIM failing, but the reality is they haven't made a major misstep, they're just struggling against strong competition.

But what if their major competitor chokes in the marketplace? Suddenly there a lot of opportunity there.

Nokia has sacked their developers, they did predict Symbian market share flat, with users witching gracefully to the WP7 phone..... but of course having told people Symbian phones are dead, nobody buys them and the graph is a steep plummet instead.

They've sacked their developers, the existing WP7 phone interest is minimal. What if Mango doesn't turn that around? They won't have development staff, they're be tied to a Zune.

So I wouldn't write off RIM yet, a failing Nokia would give them a massive boost.
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RE: RIM: Is the growth gone?
Hasam1991 24th May 2011
@guihombre
No missteps, but who's buying their phones? most people I know that have BB are looking to iPhone or Android as next phone..
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RE: RIM: Is the growth gone?
SinfoCOMAR 24th May 2011
@Hasam1991
Most people I know who are serious about getting work done on the road or on the move are dropping their iPads and iPhones for Blackberries and Playbooks.
Apple services, software and hardware are way to expensive in comparison and give little real value back.
From the IT standpoint I can say I cant stand being tied up to the Apple Store. Its a retrograde service from the mainframe age. The only reason people ask for Apple products is because they think they're cool. That lasts as long as the first bills arrive.
Blackberries let me work the way I want to with the service I choose and without having to report back to the manufacturer.
Apple to me now reminds me of the monolothic and centric business model IBM imposed during 70s/80s. It was a comfortable situation for most but restricted choice. It's just a matter of time before this generation of users comes to the same realization and get Blackberries or Androids.
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RE: RIM: Is the growth gone?
NetworkBankAdmin 24th May 2011
@sinfoCOMAR

"Most people I know who are serious about getting work done on the road or on the move are dropping their iPads and iPhones for Blackberries and Playbooks."

HAHAHAHAH! Thanks for the laugh. People AREN'T switching to blackberry. Loyalists are staying, and that's it.

"From the IT standpoint I can say I cant stand being tied up to the Apple Store."
And that's better than being tied to Blackberry enterprise server? Android and Apple phones support remote wipe and security settings from Exchange server, which is enough security for a majority of corporate entities. All without the outrageous fees to license BES.

Unless RIMM truly innovates, they are done. RIMM missed their opportunity and will be nothing other than a footnote in history.
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RE: RIM: Is the growth gone?
fraze8888 25th May 2011
@Hasam1991
get real!
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RE: RIM: Is the growth gone?
GDF 24th May 2011
@guihombre: I don't believe you can discuss this without including the Android ecosystem (and its Gmail client and other free Google services) and iOS. It isn't so much about Nokia or Windows (whichever version) any more. A lot of people have moved on.
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@guihombre
but the truth is both Nokia and RIM will do fine. RIM had a few misteps, but the Playbook looks like it should be a real player in the tablet arena, and Nokia did the right move going with WP7 as the OS as the better choice for long term strength, so both will be around for some time.

Android is the one I wonder about long term.
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RE: RIM: Is the growth gone?
mamanga 20th Dec
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RE: RIM: Is the growth gone?
james347 24th May 2011
Yes
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RE: RIM: Is the growth gone?
Synthmeister 25th May 2011
@james347
RIM is slowly chugging along, which is actually much better than Moto, SE, LG, Nokia, HTC or SAM.

http://www.asymco.com/2011/05/25/a-disruption-is-not-sufficiently-described-by-the-success-of-some-others-must-fail/
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RE: RIM: Is the growth gone?
CowboyJake 24th May 2011
In my experience, RIM makes the worst phones. The quality of them is just dreadful. I have returned numerous phones under warranty and the replacements fail quicker than the original. The only reason I still have one is that it has a physical keyboard and I can type better on that than a touchscreen keyboard.
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RE: RIM: Is the growth gone?
striker67 24th May 2011
@CowboyJake ... I don't know where you are getting yours from, but I have had one for over a year now, switching from the Iphone 3GS, I know a rarity, and I have not had any hitches whatsoever. the phone has performed like a champ.
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RE: RIM: Is the growth gone?
rdawson@... 25th May 2011
@CowboyJake My co-worker went through 4 BB's in under 9 months and finally came up for an upgrade and jumped ship due to the high rate of failures.
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RE: RIM: Is the growth gone?
SinfoCOMAR 24th May 2011
@NetworkBankAdmin
Your dead wrong, BES Express is free up to 2000+ users and scalable , only big companies pay for the extra features of the Enterprise full version.
All Blackerries have remote wipe and data backup (Blackberry Protect) without needing Exchange or any expensive software. It's all free and works right out of the box.
You think Activesync is good? Try syncing more that one mail folder other than your inbox... Good luck there...
Like I said before, Blackberries are for serious people.
It's ok, you probably have an iPhone and bought the wagon of Stevo's "cool" world.
Where are the Mac ads now that Mac malware finally arrived? Good luck getting help from Apple as well...
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It wasn't always this way
Joe_Raby 24th May 2011
@SinfoCOMAR

Not that long ago, RIM only gave you one free license to BES Express, and they didn't even match versions with the full BES. Every user after that 1 free CAL would require a BES CAL at regular price.

Only recently did they change this due to pressure from customers looking for a free push email solution that they could've got on practically every other current smartphone provider (Exchange already has it built in - it's called ActiveSync, Hotmail supports ActiveSync, and even Gmail works this way on most phones with a native client).

You have RIM, painted in a corner all by itself that sold itself out of the email market by requiring an expensive purchase of BES, and only now realizes it was a mistake, so their completely reactivist gesture of giving away BES Express with up to 2000 users is too little, too late. Buyers aren't even interested in BBOS6, and they'll be late to market with a QNX OS that BBOS6 should've been. RIM is where Nokia was last year - dropping marketshare and mindshare like a dead weight. If they don't change, they'll fall off the map. The first thing they need to do is do something drastic with the software. Two things that are absolutely imperative: drop BBOS in favour of something modern (BBOS reminds me of Symbian and Palm OS, both of which are dead...Windows Mobile 6.x doesn't even feel as dated as BBOS), and license native ActiveSync. Both of these are necessary for RIM to succeed in the IT market.

Also, their web browser sucks.
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RE: RIM: Is the growth gone?
MobileAdmin 24th May 2011
@Joe_Raby

I'm sorry but Exchange is not free, our enterprise CAL is expensive. How does one compare ActiveSync to a full push based encrypted MMD solution? EAS is a open connection to anyone with your corporate email address. With auto-discover users don't even need to request access (unless you wish to manage through AD or powershell ick). Do you even know which devices a user is using? Can you manage the device? EAS was fine in 2005 but many large mobile deployments outgrew it and like us have it disabled for these and other reasons. If cost is your driver dump Exchange and move to Gmail.

10 years later no one has come close to the solution Blackberry provides. Intergrated VPN, application push, PBX extension etc.

I'd say moving to QNX is pretty drastic, the browser (with Flash support) is solid.

Yes, I agree RIM is executing way to slow to keep and attract users. Don't confuse consumers with corporate though as they are different markets with different needs.

And btw we have had many iOS users move back to Blackberry due to international data cost, lack of notifications, Outlook task and note support, ease of cracked screen, voice quality etc.
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RE: RIM: Is the growth gone?
fraze8888 25th May 2011
@Joe_Raby The playbook kicks ipad2 a$$, they will have a phone for everykind of user and in 2012 a qnx superphone. again apple has a good phone, is it the best, i'm stilling waiting.
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RE: RIM: Is the growth gone?
rdawson@... 25th May 2011
@SinfoCOMAR BES Express is free so long as you have available hardware and OS licensing to run it. That would be additional expenses for many IT shops.

If they already have an Exchange server in place iOS, Android, and WP7/WinMo have remote wipe options in place.
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RE: RIM: Is the growth gone?
fermata49 24th May 2011
My trailing stop order on RIMM finally executed today. I'm happy to take the loss; better than having that loser cluttering up my portfolio.
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RE: RIM: Is the growth gone?
fraze8888 25th May 2011
@fermata49
wall street will beat it down so they can pick it up on the cheap. its just timing--- i'm buying call options. its just like saying BP was going bankrupt when anyone with any kind of education knew they fix the leak and move on. one year later no one even talks about it. US media blows ---send Anderson Cooper for the scoop! (until there is another more interesting news story)
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RE: RIM: Is the growth gone?
lajeep 24th May 2011
This is just a case of analysis after the news. Seeing as Wunderlich's buy and target was issued in March of this year, it's puzzling why they now see problems. Especially since performance in 2013 seems to be the basis of the sell.

Surely this churn didn't appear overnight?
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RE: RIM: Is the growth gone?
logic103 24th May 2011
This is really a tough spot for RIM. They own the enterprise, but now with so much competition in the consumer segment, how are they going to evolve to sustain #'s in that segment? If you were CEO, what would be your strategy in the consumer segment? How would you leverage RIM's strengths to get a leg up on the competition?
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RE: RIM: Is the growth gone?
fraze8888 25th May 2011
@logic103
I think they continue to support their current customers with best in class keyboard phones and come out with a qnx superphone that will go head to head with iphone.
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RE: RIM: Is the growth gone?
SinfoCOMAR 25th May 2011
@Joe_Raby
Your appreciation of RIM in the email market is wrong as well. They've purchased AltN and its email server MDaemon with integrated BES and (optional) full Activesync support.
Yours is just another one-sided opinion of someone who hasn't researched all the options available and has bought solely the Apple "solutions" because they look good.
I want to be able to choose how I operate MY phone. The only smartphone platforms that let you choose how you work with as many options as possible are Blackberry and Android. Of those two I chose RIMs platform mainly because of its flat rates and worldwide communications infrastructure that is still unmatched.
RIM has sold over 4 millon OS6 phones so far. How is that no interest from buyers??? Playbook has sold no less than 250,000 from launch date....
Interest from buyers seems very strong to me.
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RIM Has Only Itself To Blame
ddubowits 25th May 2011
If RIM is crying the blues about waning sales, they only have themselves to blame. As a technology dealer, I wanted to sign up as a Playbook dealer. I was coldly told no thanks, that "RIM has deployed a controlled distribution model and will be selectively adding Reseller partners in a phased approach based on immediate sales opportunities and strategic Reseller value proposition." So I sold my tablet customers a bunch of Honeycomb tablets instead. I wonder how RIM's "controlled distribution model" is working out now?
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RE: RIM: Is the growth gone?
ITOdeed 25th May 2011
I, for one, love BB phones. The only issue I have with RIM is with their software. Their menu system lacks common sense. Maybe it's a Canadian thing...
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RE: RIM: Is the growth gone?
zahriel77 25th May 2011
I've been struggling with the Storm for two years now and I'm definitely ridding myself of this monster next month. I was a loyalist until they sold me this turkey.
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Behind the Times
ricksterd6 25th May 2011
I work in IT and the security features are at current unrivaled by anyone else. The problem is the phones are far behind a lot of other manufacturers phones. So management comes and says I want an iPhone and the security is weak so we fight for the more secure device and RIM constantly for over a decade now has let us down. I keep hoping they will create a phone that can compete against iPhone or Android and they constantly let us down. Then when they almost come up with one like Torch the idiots at RIM give an exclusive to AT&T. We use verizon and have no desire to change to AT&T so no Torches here. Once again let down by RIM. RIM better get up to date and make a phone that can honestly compete or they will lose the market share that they have worked so hard to get
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RE: RIM: Is the growth gone?
m3kw9 25th May 2011
I agree RIM has to really start to think about going more software than hardware. That is how Sega survived when it got leap froged by Sony, Nintendo and Microsoft, and was too late to react on hardware. Sega's software disadvantage is that they do not have flag ship software like RIM. RIM would do WAY better than Sega if it focused on software (relatively). Plus less overhead, but I'm not sure if the ego of Bastille and Lazaridis will ever allow it until the stock drops to 20. (when shareholders starts to revolt)
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RE: RIM: Is the growth gone?
Quidproquorum 26th May
RiM is a company which can't accept that they've become irrelevant.
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RE: RIM: Is the growth gone?
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