salesforce.com upgrade on tap

salesforce.com upgrade on tap

Summary: Salesforce.com is preparing an upgrade to its hosted CRM (customer relationship management) service.

SHARE:
TOPICS: Salesforce.com
2

Salesforce.com is preparing an upgrade to its hosted CRM (customer relationship management) service. The new forecasting capabilities in the salesforce.com Summer '04 release, due this month, should go a long way toward serving enterprises' divergent forecasting needs. It looks like the company realized that the salesforce.com platform had to stop trying to be all things to all people and make the customization easier.

I reviewed the Salesforce.com Spring 2004 release and had a hard time finding anything negative to say about it. The enterprise CRM model was literally flipped on its head with Salesforce.com which has made software as a service a reality. At this point the company's biggest risk is screwing up.

Topic: Salesforce.com

Kick off your day with ZDNet's daily email newsletter. It's the freshest tech news and opinion, served hot. Get it.

Talkback

2 comments
Log in or register to join the discussion
  • Salesforce.com rivals a threat?

    Salesforce.com certainly has been getting the most attention in it's space, but attention is one thing and meeting customer needs is another.

    With a market growing by over 100% a year, and Salesforce.com owning half of the market, it is just about normal for Salesforce.com to grow by over 100% a year, which they have not doing! They grew by 66% last year which means that the rest of the money is going elsewhere. It is going to the other CRM software-as-s-service rivals such as RightNow, Netsuite, Salesboom.com and others.
    CRMdesign
  • Hard work from other CRM vendors makes up for smaller size

    Those numbers are very interesting, goes to show that even though they're the biggest the hard work by other companies like Netsuite and Salesboom.com is paying off. Recently Salesboom.com released a user behavior study and it is this kind of forward thinking which is keeping Salesforce from getting the 100% growth they lack.
    Whiting