Sony apologizes to PSN members at E3, says 'you're welcome' to media

Sony apologizes to PSN members at E3, says 'you're welcome' to media

Summary: Sony is entering E3 2011 in Los Angeles this week after coming off one of its biggest catastrophes ever. At least it's owning up to it.

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TOPICS: Hardware
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Sony is entering E3 2011 in Los Angeles this week after coming off one of its biggest catastrophes ever. At least it's owning up to it.

Speaking at the keynote speech on Monday evening, Jack Tretton, president and CEO of Sony Computer Entertainment America, walked out on to the stage and immediately attempted to make the situation as light as possible. Engadget reported in its live blog:

This isn't the first time I've come to an E3 conference with an elephant in the room.

Sony apologized to users by admitting that the outage, which lasted for several weeks, is "something we don't take lightly."

Tretton added that he hopes the features presented during the keynote speech would also win back some of the customers who were fed up after the hacking attempt that put personal data of millions of users worldwide at risk.

Some of features aimed to gain back old customers and hopefully some new ones include CinemaNow on the PlayStation Network and new installments from some popular gaming franchises, including Star TrekNBA 2K12 with PlayStation Move support and Uncharted 3 in 3D.

Tretton also gave thanks to publishers and retailers for sticking by Sony, and even a lighthearted "you're welcome" to the media for all the extra coverage and fodder.

Related coverage on ZDNet:

Topic: Hardware

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7 comments
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  • I want the real cause

    I want the real cause of this fiasco to get caught and spend many years in jail where they belong.
    Stan57
    • RE: Sony apologizes to PSN members at E3, says 'you're welcome' to media

      @Stan57
      I recently read that three members of ?Anonymous? were arrested in Spain. THese characters had servers and emails on details of their attack on the PSN. Interesting isn?t it?
      Rick_K
  • RE: Sony apologizes to PSN members at E3, says 'you're welcome' to media

    I am impressed with how well Sony handled E3 this year. I was hoping for some Resident Evil based news, but oh well. The Sony Vita looks sick, with a nice price tag. Looking forward to that. The 3DS better watch itself.
    Bates_
    • RE: Sony apologizes to PSN members at E3, says 'you're welcome' to media

      @Bates_

      I love it whenever someone tells Nintendo to "watch out" in the handheld market. Nintendo has an iron grip on the handheld market far tighter than it ever had on the console market.
      Bonesnap
  • RE: Sony apologizes to PSN members at E3, says 'you're welcome' to media

    My faith in Sony as a serious contender for Cloud services has been totally shattered. They will have to do MUCH MUCH more to win back the trust. They could start by calling off their ludicrous campaign of track and tracing the "jailbreakers". When will Sony understand that they need to work with their fans and customers not for them.
    jonathanmarks
  • RE: Sony apologizes to PSN members at E3, says 'you're welcome' to media

    "Sony apologized to users by admitting that the outage, which lasted for several weeks, is ?something we don?t take lightly.?" - They should have taken security seriously 3 months ago. Everyone is open to hacking, but some of the bonehead stuff they had going on - no excuse.
    RGC6789
  • RE: Sony apologizes to PSN members at E3, says 'you're welcome' to media

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