The way it should be: A vendor responds directly in our blogs

The way it should be: A vendor responds directly in our blogs

Summary: I love Scalix founder Julie Farris. OK, not in the way that her loved ones love her.

TOPICS: Tech Industry

I love Scalix founder Julie Farris. OK, not in the way that her loved ones love her. But because of the way she's engaging in the dialogue about her company's products right in ZDNet's blogs. It's a sign of a true Netizen

Topic: Tech Industry

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  • Love the honesty

    It's very hard to get marketing to ever admit to any weaknesses in one's own products, but I think that users appreciate honesty. I think that is the appeal of the blog, it isn't so overly filtered that it stifles the truth. Besides, no company or product can be perfect, it's a question of what they're going to do about it.
  • The real Outlook Killer is Barca Pro

    I think the real Outlook killer is Poco Systems Barca Pro product that was recently released last week. It has calender built in, junk mail filter built in, project planner built in and many more futures that should be articled on ZDNet. Cheers
  • Issues with Blogsphere

    I agree that a near real time dialogue with all agents that support, use, or oppose a product is a general good thing. However, it isn't all rosey all the time. Talkback is a perfect example. There's a LOT of flotsam and jetsam to wade through to get to a nugget of good dialogue. This is epecially true of any topic that centers on Linux, Windows, or Mac. These topics seemt to bring out a wealth of "best system ever"/"worse thing that ever happened to computing" tit for tat dialogues. Those can not only be difficult to wade through but actually counter productive. I've spent upwards of a couple of hours I probably couldn't afford to loose trying to wade through some of the Talkback sessions I've seen over the years. Eventually you just give up before anything helpful presents itself.

    I think blogs might have a natural critical mass of useful interactive readers. Beyond that threshold, the mass of posts vs. return on time investment make them a bad hobby. Talkback seems to have crossed that threshold in many cases. Other blogs that are below that critical mass can often be a positive return on ones time., for instance, is one such site. However, the catch-22 is that often bigger wigs like CEO's won't be found on medium to smaller blogs like That kinda limits the usefulness of the blog. What would be nice is some sort of filtering mechanism that would pull out the major useful facts and place them in a sort of "metablog". A cliff-notes, if you will.

    Of course, take what I'm saying with a grain of salt. I'm knocking Talkback for being too popular, but here I'm posting on Talkback :)