Time to CTRL-ATL-DEL the Motorola Q?

Time to CTRL-ATL-DEL the Motorola Q?

Summary: I just went to make a phone call with the Motorola Q smartphone that I'm testing and, when I activated the sleeping display (by the way, there's no single button that does this without doing something else too.... something else you may not want to do), here's what I saw: I'm not sure what exactly went wrong.

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TOPICS: Mobility
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I just went to make a phone call with the Motorola Q smartphone that I'm testing and, when I activated the sleeping display (by the way, there's no single button that does this without doing something else too.... something else you may not want to do), here's what I saw:


I'm not sure what exactly went wrong. I looked at the report details and, between a long list of dll files and lots of numbers (looked sort of like the hexadecimal dump part of a Windows Blue Screen of Death), they were not the sort of thing any mortal could figure out.  I tried dialing the phone from another phone to see if incoming calls still worked and they did. But I also noticed that the email client that I use (from Good Technology) was dead. 

Time for a reboot? Yes.  Should you have to reboot your cell phone? No.

Topic: Mobility

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16 comments
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  • Well - what did you expect?

    I have a Sony widescreen TV which has a lot of programmable functionality. Sometimes it just seems to "get stuck" in certain tasks and the only way to deal with it is to turn it off. It is a lot like CTRL-ALT-DEL.

    I recently read that Sony's TV control panel software is written by ....... Microsoft.

    What is it with this company? Why can't they just write adequately tested software? They have had other phones which get the equivalent of a BSOD so this is an ongoing problem.

    No wonder many ADSL routers, cell phone handsets, Tivos, etc are all Linux based.

    Much of Microsoft's software simply does not seem to be fit for use.
    bportlock
    • But they can say they got rid of the BSOD

      The Blue Screen of Death has been replaced with the new Red Screen of Death....

      He he he .... They can honestly say they got rid of the Blue Screen of Death by making it red instead of blue. This is really the way marketing folks think....
      Edward Meyers
      • Shades of OS/2 Warp...

        ... who gave a cast-iron guarantee that you would NEVER, EVER see that d*mned "task busy" egg-timer when using Warp.

        They were right - Warp used a clockface instead!
        bportlock
    • I believe most BSOD problems are caused by drivers (NT)

      .
      P. Douglas
      • Yes - 90% of people are caused by accidents (NT)

        :(
        bportlock
    • All Windows is crap

      [i]What is it with this company? Why can't they just write adequately tested software? They have had other phones which get the equivalent of a BSOD so this is an ongoing problem.[/i]

      Windows is and always has been a crap OS. Its only strength is its market share and that was created through years of cut throat and monopolistic business practices. I steer clear of anything run by windows. I always giggle when tech writers drool over windows based products, like it was some kind a plus.
      DarthRidiculous
  • I see your mistake

    [i]But I also noticed that the email client that I use (from Good Technology) was dead. [/i]

    No wonder you had problems -- Microsoft isn't responsible for third-party alterations to their phones.
    Yagotta B. Kidding
    • What?

      So, now it is 3rd party apps that make the OS buggy? There are thousands of people running Good Technology software (myself included) on devices with no problems. The Q problems are there with and without Good's software.
      tarheelv
  • Hmm. Lots of phones need this

    Why the surprise? You are talking about a full OS here. I run geekzone.co.nz and you would be surprised to know how many phones (not smartphones) actually need to be "reset" from time to time - by removing the battery even. This is not a problem on the Motorola Q alone, and it's not on Windows Mobile. It happens on Symbian and even on those "feature phones".
    freitasm9
    • My palm-based Treo 650 dies twice a week when I use bluetooth

      David's problem looks like it might be goodmail dying. My palm-based Treo 650 dies twice a week when I use bluetooth, and it routinely freezes for seconds at a time.
      georgeou
  • An example

    Here's an example: http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=4090.

    It's a Nokia phone. Not a smartphone. Once this was released people found out it plagued with faults. It took Telecom NZ three weeks to acknowledge this and recall the devices. After this all devices already in stock/stores had to be recalled as well for a firmware upgrade.

    Another example: http://www.geekzone.co.nz/forums.asp?forumid=23&topicid=1801. See this is a Nokia Symbian OS smartphone, and needs a reset as well.

    You see my point? Problems and faults are not an exclusive issue with Microsoft software.
    freitasm9
    • I have a Nokia 6310...

      ... that I simply refuse to upgrade. I will keep it till it dies.

      Why?

      Because it is JUST a cell phone. That's all it does - phone calls.

      One charge lasts 7-21 days depending on usage (I normally charge it twice a month). It has no extraneous software mucking it up, no cameras - nothing.

      It is the most reliable phone I've ever had. My daughter's Samsung needs a recharge every 3rd day and she hardly uses it.
      bportlock
  • I'm waiting for the Linux based smartphone

    Lean, mean and without all the Windows crap code.
    DarthRidiculous
  • All cell phones need to be rebooted...

    Hi,
    I have been talking to many people (Phone sales people, and Tech support) and they are saying that you need to turn your phone off every day for at least 1 minute. This is so that new updates can get copied to the phone. Cingular claims that this fixes all the problems. Cingular, raising the bar! Sadly none of them work! I have a Motoralla v551. What a piece of junk! There needs to warrentees on Cell phones just like a car. This wrong that we except software that is broke and pay money for it! Open source is at least fair. If it doesn't work, bummer at least your not out a lot of ca$h.
    dlauer9
    • Nope

      I have a Nokia 1100, never turned off or reset, works great. But, it's JUST a phone, that's all I need. I have a seperate music player, computer, TV, blender and toaster. Why? Because if my toaster craps out, I can still listen to music and make phone calls.

      Remember when most of us eventually realised that the all-in-one stereo sucked? It sucked because it did everything not quite as good as seperate components, and if one part failed you couldn't replace that one part.

      Maybe we should put these "smartphones" and the like into a different category other than "phone". I always giggle a little when people call these things "phones".
      Spoon Jabber
  • Motorola Q

    Is this device considered a "PDA" as well as a smart phone?
    KittPerfect