Verizon Wireless faults technical issue for 4G outage
Summary: Verizon Wireless speaks out as to why its 4G LTE network suffered a major outage across the country this week.
Verizon Wireless' 4G LTE network, touted as the "fastest, most advanced network in action," suffered a major outage on Tuesday and Wednesday.
Although the downtime does not seem to have affected all 4G subscribers, many customers across vast swaths of the country experienced difficulties getting 4G -- and sometimes 3G -- access on their mobile devices.
Verizon has since addressed the problem publicly in more detail. Reuters reports that Verizon is attributing the LTE outage to a "technical issue." However, Verizon reps were not any more specific than that, but the problem is supposedly "resolved" now.
Many readers described their experiences with the data outage, complaining of down times since Tuesday afternoon.
Verizon’s discussion boards were also flooded with complaints — most of which describe how frustrated customers are with the lack of answers and support on Verizon’s part rather than the actual outage.
Verizon did responded publicly after news of the outage spread — albeit briefly via Twitter:
We’re working to resolve some 4GLTE issues ASAP, some customers report operating on 3G or no data. 3G data; calls/texts unaffected
If you are a Verizon 4G LTE subscriber, did you experience any problems with your connectivity during the last two days? Is anyone still experiencing problems with Verizon 4G service?
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Talkback
RE: Verizon Wireless faults technical issue for 4G outage
RE: Verizon Wireless faults technical issue for 4G outage
We're at the mercy of our carrier....
RE: Verizon Wireless faults technical issue for 4G outage
RE: Verizon Wireless faults technical issue for 4G outage
RE: Verizon Wireless faults technical issue for 4G outage
RE: Verizon Wireless faults technical issue for 4G outage
At first I thought it was my dock causing the problem, but leaving it off the dock did not keep the loss of signal from happening. After the exchange, I noted that the signal usually drops at night most often but also drops when I travel from work to home (I work in a 4G area and live in a 3G area). I think that there is something in the technology that does not handle the hand-off between 3G to 4G very well. It does get frustrating to have to reset the phone to get the signal back. I think the phone is fine, but the problem is Verizon's.
RE: Verizon Wireless faults technical issue for 4G outage
I also got my Mifi just the same day as the big outage at the end of April so I understand the frustration llopez01! VerizonW is on a communications collision course! I hope they get it straight soon. Verizon's 4G is quite nice, not sure the other carriers quite have it yet. Although it is a tease to pass through an area where 4G download speeds are approx 50MB down then 3MB. But, still better than the old Ham radios we used to use, huh?
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