Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

Summary: BlackBerry service has been widely disrupted across Europe, the Middle East and Africa, after a fault at a near-London datacenter.

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BlackBerry services across Europe, the Middle East and Africa have crashed, causing widespread disruption across the continents.

The glitch began disrupting services from 11am (GMT) after a service failed in one of Research in Motion's datacenters in Slough, near London.

Users have been unable to browse the web, send or receive email messages across personal accounts, or use the popular BlackBerry Messenger instant messaging service. It is thought that at least 70 million subscribers around the world are BlackBerry customers, with as many as 50 percent of that in the European region affected.

Although corporate accounts do not seem to be affected at this time, tens of millions of BlackBerry consumers are nonetheless suffering with this outage.

Research in Motion in the UK confirmed that it is aware of the problem and is "investigating". In a tweet, it states that "Some users in EMEA [Europe, Middle East, Africa] are experiencing issues. We're investigating and we apologise for any inconvenience".

T-Mobile UK confirmed the outage in a tweet this morning for UK customers, while in Bahrain the entire country is affected by a BlackBerry blackout, confirms network provider Batelco. Vodafone Egypt points the finger directly at BlackBerry manufacturer stating in a tweet to a customer: "There is a Blackberry outage, it's from RIM side" [sic].

I noticed personally this morning when email messages were slow to come through; only to return home from coffee to discover an Outlook full of emails.

Though the company have yet to explain what the problem is, one can speculate that it could be as a result of the upgrade to BlackBerry Internet Service (BIS) 4.1, the next-generation email service, for which only affects consumers.

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Topics: Mobile OS, Hardware, Mobility, BlackBerry

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9 comments
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  • Sorry to nitpick but...

    "The glitch began disrupting services from 11am (GMT) after a service in Slough, near London where one of Research in Motion???s datacenters resides."

    It began at around 11am BST which would have been 10am GMT, not overly important I know but not all locations around the world have daylight savings time relative to the UK or in fact at all.

    And "after a service in Slough, near London..." ...did what?
    DreamcasterUK
  • RE: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

    All Blackberry users in South Africa have also been affected.
    JamesmPat
  • RE: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

    As you all probably know, Slough is the home of "The Office", wonder if David Brent is at the heart of the mayhem?
    Chipesh
  • RE: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

    So...productivity went up for all those affected? :)
    sys_engineer
  • re:

    . . . and this is why I endorse hybrid apps, rather than pure "cloud" apps. Leverage local resources when not connected to the internet, and take advantage of internet resources when connected.
    CobraA1
  • RE: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

    They "tweeted" the information to people. Oh the irony of a blackberry with no internet access and this is how told people.
    bradavon
  • RE: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

    This is why Blackberry is a bad platforms for those that have to pipe their devices through Blackberry's servers - when one thing goes, the whole thing goes.
    Champ_Kind
  • RE: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

    am a blackberry user and yesterday i wasnt affected from the disruption, i actually find it very wired with regards to your report saying everyone using BB were affected. am based in south africa. the only problem that i expirience with my BB which it happen more often is that it freeze alot.
    lethabo2
  • RE: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa

    all in Barbados we are affected by this
    RedGurl001