It's just a TPS Report: How to step away from your Desk Rage

By | August 15, 2008, 9:33am PDT

Summary: Much of the advice on handling desk rage might, at best, be hard to apply and at its worst, entirely misses the mark. Listen instead to the IT Grind’s Three No-Nonsense Steps to Stepping Away From Your Desk Rage.

Workers Gone Wild! Like Office Space, but less funny.

If, perhaps, you shared my weakness for the 2008 Olympics Women’s Gymnastics All-Around Competition and watched the event all the way until the very end last night and then continued to watch NBC long enough to catch the late late news, you might have caught a report on the “newest serious workplace threat”–drumroll–Desk Rage.

Type these words into Google and it will return over 60,000 results with headlines ranging from “Workers gone wild!” to “Workers: More and more out of control” and “Is there one in your office?” NBC’s on-the-ground reporting found a few gruff-looking guys weighing in with their own on-the-job war stories: “I’ve seen someone pick up the phone and beat someone over the head with it” said one, while another “once saw someone throw a chair at a window and break the window.”

First there was road rage, then there was air rage and now there is desk rage? Is desk rage truly the newest “workplace killer” or is this just a contrived story to fill out news hours in the dog days of summer when most of America is more deeply engrossed in Phelps Fanticism than whatever those news anchors are going on about in South Ossetia?

Not to make light of the real-life scary workplace headlines this week such as “Arkansas Supsect Quit Job on Day of Killing” but it seems that much of the advice on handling desk rage might at best be hard to apply and at its worst, entirely misses the mark. Dr. Kerry Sulkowicz of the Boswell Group told NBC news that “rage can be avoided when workers can talk about what’s wrong in the office.” In an illustrated slideshow, Forbes suggest that one go as far as to drive their troubled coworker to a therapist’s office to get them help. And Career Builder, via CNN.com, suggests that employees dealing with an enraged coworker apologize for anything they might have done to set him or her off. Hm, okay then.

The next time you’re at work and something has gone down that you have decided is the last straw consider instead The IT Grind’s Three No-Nonsense Steps to Stepping Away From Your Desk Rage (TM)

1. It’s. Just. A. Job.

As difficult it may be to remember when your blood is boiling because consultants you hired have delivered yet another shoddy product and are all offline when your CIO wants it fixed yesterday, this thing you do from 9 a.m. to 5 p.m.? It’s just a job. You might be there for a lot of reasons, but the biggest one is to put food on the table. And if it makes you miserable, or if the stress is too much to bear, there are probably other jobs out there that are less inclined to make you fly off the handle.

2. Seriously, you look ridiculous when you lose your temper.

If you’re the kind of person who likes to look and act professional at work–and you should be, as it will get you further–you might want to consider not gritting your teeth, flaring your nostrils and white-knuckling your mouse every time something irks you. All you’re doing is guaranteeing that the next time the big shots are looking for someone to promote to a more important or customer-facing role, they’re going to pass right over the person they can’t trust to keep his or her cool.

3. You’re not going to get what you want.

No matter how satisfying you are sure it will be to actually hurl that Blackberry at the person who keeps knowingly and/or intentionally pushing your buttons, you might want to instead consider the arduous conversation you’ll be having with police and then your lawyer and then your boss or supervisor and then the bureaucrat at the unemployment office, because it the only thing that is actually certain is that following this gut instinct will not have its intended result.

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Deb Perelman

http://blogs.zdnet.com/careers/?page_id=101

Biography

Deb Perelman

Deb Perelman is a journalist in New York City with a focus on tech and the daily grind. Previously she was a reporter for eWEEK, leading the magazine and Web site's coverage of the issue and trends that affect IT workers.

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RE: It's just a TPS Report: How to step away from your Desk Rage
jay.turnage@... 19th Aug 2008
Throwing your BlackBerry across the room or laying on the floor kicking and screaming both sound like whining. Grow up, be an adult, look for better mentors. And no you can't find them in a video game. Most everybody knows right from wrong they just make bad choices.
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Desk Rage?
internot 16th Aug 2008
you want desk rage?

go to YouTube and search for "Angry German Kid"

you might laugh - you might cry - you might just shake your head and wonder if some critical meds got lost under the fridge
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From the video description:
Angry German Kid (a.k.a. Der echte Gangster, Slikk or Leopold) is a talented actor of age 15 from Bergisches Land, Germany. He plays a character, Der echte Gangster, a parody of a wannabe gangster.

But, yeah, I guess there are some real people with real problems like this.


Regards,

MV
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I Bet With Windows Vista
itanalyst2@... 16th Aug 2008
Incidents of desk rage have increased tenfold wink.
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Really?
GuyAlanDye 16th Aug 2008
I mean, and I only say this 'cause I honestly want to hear your answer: Really?
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No you don't
Badgered 18th Aug 2008
I mean, and I only say this 'cause I honestly want to hear your answer: Really?

No you don't. I know it's like watching a train wreck... you can't take your eyes off of it, but in the end it's just a jumbled mess.
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I think you need to re-read #2...
Scrat 18th Aug 2008
2. Seriously, you look ridiculous when you lose your temper.

If you’re the kind of person who likes to look and act professional at work–and you should be, as it will get you further–you might want to consider not gritting your teeth, flaring your nostrils and white-knuckling your mouse every time something irks you...


In your case ItANALyst2, it is the mere mention of anything Microsoft.
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Stop using Windows and the rage goes away. It's really simple. Since implementing Linux at my job I have been working stress free and happy. It's amazing what a little change can do for you. Seriously Windows is to blame this time. devil
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It???s. Just. A. Job.
Henrik Moller 16th Aug 2008
That's as untrue as it is irresponsible.

Well, maybe if you flip burgers for a living, it's true, but some of us have highly specialised careers that can't be replaced at whim. And I strongly suspect my wife and three kids would object strenuously to the disruption in their life-styles that would result if I suddenly decided that high-level hacking wasn't my thing anymore and was going to take up professional knitting or some such.
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.....
Linux User 147560 16th Aug 2008
In the end game it is just a job. And your quality of life doesn't need to suffer due to a job change. But your priorities on what is real and what is really important would have to shift. Eventually you will realize this... or not. But staying in a stressful job because of money is really silly. But that's my opinion. And while I may not make 6 digits a year, I am debt free, own my own home, have a close family that not only spends time together but communicates beyond "Hey". And that is worth more than a million dollar home or a porsche. And that is what Americans have lost sight of.

Too bad to. Look at what it's doing to our civilization and our children. And really look, below the surface. People are miserable. The more stuff they have the less satisfied they are so the more they crave to fill an empty void. Americans are hungry ghosts... what a shame. devil
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hmm
Badgered 18th Aug 2008
When you turn 80, are retired, sitting in a rocking chair on your front porch looking out over the lake. Return to this thread and tell me if you still think it was more than a job.

Just because It's Just A Job, does not mean it's not important or something you shouldn't do your best at or something not worth caring about. But when all things are tallied up, in the end it is just a job.
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it is untrue - just a job
MIS Master 19th Aug 2008
When you are with work people more than your own friends and family, it becomes a part of your life. When the things you do at work directly affect 400 employees and can cost the company 100 thousand dollars, it is more than just a job. The people,the situations and the financials at a job are real.
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I don't mean to whine and go off-topic, but...
Grayson Peddie 16th Aug 2008
This entire website is more if a personal blog/white papers or whatever more than just news...

I always check for non-blog news in the past, but then this website is all about blogs, which is the main focus of ZDNet.

Gradients are overused and that I prefer green instead of red for main menu. Red menu is okay back then before the overhaul of the entire website.

It's hard to stop remembering "ZDNet," as I've always got myself into habit of visiting ZDNet's website for news very frequently.

So long, ZDNet, for providing news before being blog-centric.
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Quit and start your own company
Chad_z 17th Aug 2008
Although you might want to bank some cash and plan your transition. Best move I ever made. Although, perhaps ironically, it led to getting an executive level job. But that's a long way from a day job. Life really is different at the top.

One of the programmers we're hiring did the same thing. Ran his own business for a while, he was making a go of it, and it gave him the flexibility to wait for the right job, not just any job.

The bad news for those of you working a dead end cubicle job, the outlook is not promising:

http://money.cnn.com/2008/08/14/news/inflation.wages.fortune/index.htm

You can't even ask for a raise right now without taking your working life in your hands. And DHS just authorized tech students to stay in the US another 2 1/2 years after graduation without an H1-B visa. Imported student labor.

We interviewed some cubicle dwellers but none of them made the cut. They answered the questions right but had limited ambition. Almost all the cube dwellers were gamers. I'm not downing games, but if your idea of ambition is going home and playing video games, that's not going to impress anyone. The guy we hired was out taking classes, learning new programming languages, doing things and meeting people. Just like I was and our CEO is same type person. That is not a coincidence. And it wasn't just my opinion. The interview panel was unanimous.

So, if you really want to channel that desk rage, put it into learning skills with marketplace value, banking cash and get out and meet people. Do something besides playing video games when you get home.

Which reminds me, I should look into finding one of those foreign tech students. happy
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We knew August was a slow news month, but this?
dont you think that rage in any of these situations are unexcusable?
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No such thing as "Desk Rage"
RW27 18th Aug 2008
Every time you see something reported as "road rage" or "air rage" or "xyz rage" it is just giving people an excuse for violent behaviour. Let's stop using these words that make it sound like a medical condition "I could not avoid attacking the other driver with my 3000lb vehicle, I was suffering from road rage..."
Grow up, take responsibility for your actions, you attacked them because you felt like it and you thought that you could get away with it.
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Desk Rage
Bruj 18th Aug 2008
Couldn't agree more. It's just pathetically, childish behavior. Thanks for saying so.
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re: Desk Rage
Badgered 18th Aug 2008
Every time you see something reported as "road rage" or "air rage" or "xyz rage" it is just giving people an excuse for violent behaviour.

Odd. I never saw it as an excuse. More like a term for being a violent idiot (i.e. giving it a label). Oh well, different strokes....
I would agree only with the no such thing as Desk Rage. However no matter how anyone looks at it. Tempers flair and some object goes flying across the room, by definition that is rage. The only question then does the person admit they have an anger issue? (taking responsibilty for ones actions), or do the blow it off and blame some one else. Either way rage does exist and can't be denied, unless someone has their head buried in the ground to avoid the reality of this messed up world.
Throwing the computer at a co-worker requires local administrative privileges. Click continue.
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.....
Linux User 147560 18th Aug 2008
LOL! Good one! devil
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RE:RE: It's justa TPS report......
fatman65535 Updated - 18th Aug 2008
Quote:Throwing the computer at a co-worker requires local administrative privileges. Click continue.

Slightly incorrect. It should read:

Throwing the computer at a co-worker requires management level privileges. Click continue.

And, if the computer is running Windoze Vistaster (tm); then you must click YES to all of those annoying UAC prompts. (Do you really want to throw this computer?)
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re: UAC
Badgered Updated - 18th Aug 2008
And, if the computer is running Windoze Vistaster (tm); then you must click YES to all of those annoying UAC prompts. (Do you really want to throw this computer?)

See, even in situations involving desk rage.... Vista can save lives!
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The poster boy for Desk Rage is....
l_g_johnson@... 18th Aug 2008
Microsoft's Steve Ballmer. Remember all the stories about how he trashed his office when reports came in about how Google beat Microsoft in some area? Maybe it is because *he* is using his own company's products (tongue firmly in cheek). The frustrations of Bill Gates' revealed email from several years ago come to mind... and
Gates appears not to have anywhere near the temper Ballmer does and is a LOT more technically savvy, to boot.
The trouble with all these "rages" is Americans are self centered and spoiled. We think that things should go our way. We get upset when things don't. We think we deserve better. We think what we think matters. We think we have a right to get upset and act out. None of those are true.

Next time you feel the urge to lash out, or smash something, or yell just go to the bathroom, look in the mirror and tell yourself... "Grow up". Throwing tantrums is childish. If you are a child it's your parents job to set you straight. If you are an adult it's your job.

Next time one of your friends or coworkers throws a hissy fit either ignore them if you can or walk away or run if you are in danger. Don't placate them later or tell them it's ok or get all sympathetic. It's not ok to act that way or take out your childish tantrums on others. Get over yourself or get some help or just get.
My way is I am writing a book on both stupid users and software companies. I love to embarass both.
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If you can keep your head...
El Condor 18th Aug 2008
If you can keep your head while all others around you are loosing theirs, you obviously do not understand the situation.
Throwing your BlackBerry across the room or laying on the floor kicking and screaming both sound like whining. Grow up, be an adult, look for better mentors. And no you can't find them in a video game. Most everybody knows right from wrong they just make bad choices.

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