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Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon

By | September 7, 2010, 10:53am PDT

Summary: The promise of the Samsung Galaxy S on all four major US wireless carriers has been met, but did the carriers kill some of the experience we all hoped for with their customizations? The Galaxy S is a good device, but could be better without carrier involvement.

The Verizon announcement for the fourth Samsung Galaxy S device, the Fascinate, to be released on US carriers was made official today with the device available starting tomorrow through online sales and in stores on Thursday, September 9th. After reading several reviews this morning (listed below), it looks like the Fascinate will be the lamest of the four Galaxy S devices available and in my experiences only two of the four are really worth purchasing here in the US and the promise of some outstanding devices was hampered by US wireless carrier involvement.

The Samsung Fascinate is similar in form factor to the T-Mobile Vibrant and AT&T Captivate, but takes away the huge internal 16GB flash memory and replaces it with only 2GB. I can understand that the Sprint Epic 4G took away this large internal memory storage, but they provided a large physical QWERTY keyboard, WiMAX antenna, front facing camera, and camera flash that more than made up for that. The Fascinate does add a camera flash, but that can’t make up for the loss of internal storage.

Check out these reviews on the Verizon Samsung Fascinate and let me know if you agree with my take here:

The real killers look to be in what Verizon has done with the device, including setting Bing Search as the default search client with no apparent ability to get Google Search back as the default. How in the world can you have an Android device without Google Search as the default? Then I read they also took and replaced Google Maps Navigation with their subscription based Verizon Navigator software. Are you serious? I read that it can be changed to Google Maps, but only after taking several steps that your new smartphone user may never figure out. I could understand if Sprint did this with Sprint Navigation since they bundle that service in for free with no cost to the consumer, but Verizon Navigator is $10/month and not as slick as Google Maps Navigation.

AT&T has crippled the Captivate too with a lock down on what appears in the Android Market, limited side loading of apps, and added their bloatware that cannot be removed. T-Mobile and Sprint have done a pretty good job of leaving the devices alone and I can recommend these two devices if you are looking for a Galaxy S smartphone. However, the T-Mobile Vibrant does have a bad GPS bug that must get fixed and Sprint does limit the customization of the center two buttons and adds some of their services, but at least the services are free.

US carriers have gone mad customizing perfectly fine devices and I wish every manufacturer had the pull of Apple to leave these smartphones the way they were designed to be used. The Galaxy S is a great product, but two of the four major US carriers have done what they can to cripple the experience to increase their revenues.

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Matthew Miller started using a Pilot 1000 in 1997 and has been writing news, reviews, and opinion pieces ever since.

Disclosure

Matthew Miller

Matthew is a professional naval architect by day and a mobile gadget freak at all other times. He purchases his own devices and then sells them on eBay or Craigslist to buy more. Many other devices are sent for review on a 30-day loaner basis and then returned to the carrier or manufacturer. If any are provided as “long term loaner units” this will be clearly disclosed in his reviews.

Biography

Matthew Miller

Matthew Miller started using a mobile devices in 1997 and has been writing news, reviews, and opinion pieces ever since. He is a co-host with GigaOM's Kevin Tofel on the MobileTechRoundup podcast and an author of three Wiley Companion series books. Matthew started using mobile devices with a US Robotics Pilot 1000 and has owned over 125 different devices running Palm, Linux, Symbian, Newton, BlackBerry, iOS, Android, webOS, Windows Mobile, and Windows Phone operating systems. His current collection includes an HTC Radar 4G, Dell Venue Pro, Apple iPad 2, HTC Flyer, Samsung Galaxy Nexus, Nokia N9, Apple iPhone 4S, MacBook Pro, and many more, along with tons of accessories and classic devices like the Apple Newton MessagePad 2100 and Sony CLIE UX50. Matthew can be found on various discussion forums under the user name of "palmsolo".

Talkback Most Recent of 43 Talkback(s)

  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    U.S. mobile carriers have an oligopoly that few phone makers can challenge and win. In fact, how many would I say "won"? Frankly, only Apple! I'm not sure if Sprint and T-Mobile "wisely" chose not to cripple their version of the Galaxy S, or if they simply lacked the budget to engineer a lot of new crapware like the other 2!

    As much as I hate the worship of all things Apple, I do feel we owe them a debt of gratitude for bringing mobile phones into the 21st century. Without them, we would *still* be getting the same old, tired quiltwork of crappy User Interfaces.

    That said, I'm not sure how long it will take to be free of the crapware. Frankly, I think the tech journalists need to keep beating this drum.
    ZDNet Gravatar
    bmgoodman
    7th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    @bmgoodman, im pretty sure the Google Nexus One was sold bloatware free.
    ZDNet Gravatar
    truthiness79
    8th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    @truthiness79 Great phone, no denying. Hardly an example of a sales success story though, certainly not next to the iPhone.
    ZDNet Gravatar
    webmaster@...
    9th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    @bmgoodman gets to the heart of the problem by noting that the U.S. mobile carriers have an oligopoly. In an ideal world, the individual carriers would strive to increase their market share by offering their customers the best possible phone experience. However, instead, they have apparently decided not to compete with each other for subscribers, which means that the only way they can increase their profit is to extort more money out of their existing users - hence the crapware intended to trick the least sophisticated users into subscribing for new services that they could be obtaining for free.
    ZDNet Gravatar
    markbothwell@...
    10th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    @markbothwell@... Thanks for sharing. i really appreciate it that you shared with us such a informative post..
    Undergraduate diploma online undergraduate certificate management degree
    ZDNet Gravatar
    disturbforce
    7th Sep
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    @markbothwell@... The difference between the right word and the almost right word is really a large matter ? it's the difference between a lightning bug and the lightning.
    computer school Online education degree
    ZDNet Gravatar
    disturbforce
    7th Sep
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    As long as I can use my phone without the hassle, the cheaper the better!

    Mortgage Orlando FL
    Mortgage Orlando Florida
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    ZDNet Gravatar
    phil.hartman79
    18th Sep
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    Why do these clowns bother knowing that tech reviewers are waiting with bated breath for the next smart phone release? You'd think their outlook would be geared to WOW! the reviewers, not create a target-rich environment for them.
    ZDNet Gravatar
    TaxNerd
    7th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    @TaxNerd How many "regular" folks (non-IT) do you know who do ANY research before choosing a phone? I know a very few who looked at Consumer Reports. Most others do nothing but look at the phones in the store and choose one.

    So carriers seem to be risking very little in doing all they can to keep users under "control".

    And in saying this, it seems I'm going against my earlier call for journalists to keep beating the drum. I guess I hope the "mainstream" (non-tech) journalists will finally pay attention and start reporting on these many drawbacks.
    ZDNet Gravatar
    bmgoodman
    7th Sep 2010
  • Yes indeed
    @bmgoodman

    If anybody has "gone mad" it is the consumers who willingly buy the stuff peddled by the networks, including ATT/Apple. If the consumer had any backbone (and some of the tech writers as well) the networks would have no choice in the matter.

    Let me buy the phone of my choice. Let me then choose the carrier/plan of my choice.

    And one of my pet peeves is tech writers going gaga over a so called smart phone price reduction or "carrier subsidy". It is all a big scam. Who cares whether the smart phone is one or two hundred bucks when the total contract price is two-three grand. Still, idiot writers get all excited about a so called 50% price drop. Fools, that is all I can say.
    ZDNet Gravatar
    Economister
    8th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    The insatiable greed of Verizon is sickening. They're worse than AT&T, believe it or not. Seems like each carrier is pridefully trying to prove to all others whom is the greediest of all.
    ZDNet Gravatar
    ITOdeed
    7th Sep 2010
  • Android is becoming the Windows for mobile
    Several people prognosticated that Android would become a new Windows and this, alongside Android's rapid market penetration, proves them right.
    ZDNet Gravatar
    OS Reload
    7th Sep 2010
  • ZDNet Gravatar
    Hallowed are the Ori
    8th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    @OS Reload Exactly.
    Great news for Android. Making it less Google dependant is the first step to broad adoption.
    If you dont like it get another phone or an unbranded unlocked one.
    ZDNet Gravatar
    sovok_
    8th Sep 2010
  • RE: Have US wireless carriers gone mad? Samsung Fascinate crippled by Verizon
    No wonder Verizon can't sell the iPhone. They haven't fired the "crapification" department (the one which delays and changes perfectly competitive phones from the open market)...yet.

    I'm a long time Verizon customer, but the last time I stood in the store (or on the web site) I settled for a phone that wasn't really what I wanted. Real competition would fix that...and real competition won't happen until Verizon fires its phone-crapification department and replaces it with a test suite (pass the test suite, you're allowed to hook your phone to the Verizon network).
    ZDNet Gravatar
    stevec@...
    7th Sep 2010

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