ie8 fix
madison

Fads vs Business Value: Knowledge Management & Enterprise 2.0

By | September 27, 2009, 11:49pm PDT

Summary: Anyone with a computer and access to stock photos can put together a slide presentation and upload it to sites such as slideshare, and sometimes it seems like everyone and his brother is doing just that on social media, enterprise 2.0 and other 2.0-ish subjects. The sheer volume of instructionally toned sets of slides,  earnestly explaining [...]

Anyone with a computer and access to stock photos can put together a slide presentation and upload it to sites such as slideshare, and sometimes it seems like everyone and his brother is doing just that on social media, enterprise 2.0 and other 2.0-ish subjects.

The sheer volume of instructionally toned sets of slides,  earnestly explaining to the world how to change the world reminds me of similar proselytizing ten years ago at the height of the Knowledge Management movement.

Back then the shiny new idea was that we could share knowledge as never before thanks to the web, and a whole enterprise industry sprung up around ‘elearning’ with ‘learning management systems’ being touted as the cost effective educational source for businesses to enlighten and track employee’s intellectual sophistication.

If the learning management system was the medium, knowledge management consultants and elearning course content providers would provide the brain training.

The systems were financially attractive to cost effectively provide and track confirmation that every employee had taken sexual harassment training while on boarding. If an employee made unwelcome advances in an elevator the recipient couldn’t sue their employer because the legal responsibility was clearly on the individual, as had been clearly defined and complied with in their AB 1825 anti harassment training.

This basic business value which often bought the servers and software was a mere sideshow to the KM crowd however, with much excitement about synchronous and asynchronous learning,  formalizing organizational objectives for improving performance, competitive advantage, innovation, the sharing of lessons learned and striving for continuous improvement of the organization.

Top down information and knowledge propagation with no less a target than total business transformation was the goal, and much excitement ensued.

The debate got more and more heated, and sophisticated CD Roms were created to evangelize the innovative ideas of competing camps. Visionary thinkers expounded on how to improve the business world at conferences and in tiny Quicktime multimedia movies on CD’s, companies started internal ‘universities’ …and then the dot com bust happened.

The deflation of the bubble also took a lot of the wind out of KM’s sails (and sales) and some serious soul searching ensued. The Enterprise eLearning world ploughed on, renaming their (primarily hosted offline in that era) infrastructure ‘Human Capital Management’, which allowed trainers to deploy elearning courses to employees and book training rooms in the scaled back ‘university’ facilities, but there was little call for the KM philosophers.

Ten years later we have a not dissimilar to the e-prefix era frothy 2.0 suffix debate about revolutionizing business and changing the old order. The terrific new features of Keynote and Powerpoint make putting together a snappy set of slides with some visual cues and connections along with some instructional text extremely easy.

The problem with easy is that suddenly the world gets flooded with copycat versions of the same content. Originality is always in short supply but copycats never are, whatever the field…

Like the vast amount of blogs, there’s now a glut of content online with mostly nothing new to say (with honorable exceptions of course) on the topic of using web 2.0 technologies in business, the wonder of Twitter and on and on, in slide format. It’s far from clear who most of this material is aimed at - like the CD Roms ten years ago not many people actually look at this stuff unless there’s a compelling reason to.

The facts are very simple: in the case of business, regardless of what you’re selling, utility, relevance, context and most importantly value is paramount. Whether you’re an ivory tower academic, consultant, software vendor or copy toner salesman you’d better have something of value to peddle when you ring the doorbell.

You may have a nice looking deck of slides with fashionable images but you’re not going to get far evangelizing second or fifth hand unfocused ideas - this is how movements turn into fads. In my opinion the Knowledge Management world is still arguing amongst themselves about what they represent and offer ten years later…and I’m sure someone from that world would appreciate fifteen minutes to take you through some slides.

Meanwhile someone somewhere is watching a ten year old sexual harassment training course as part of their HR requirements….

Kick off your day with ZDNet's daily e-mail newsletter. It's the freshest tech news and opinion, served hot. Get it.

Oliver Marks provides seasoned independent consulting guidance through the Sovos Group to companies on the effective planning of 'Enterprise 2.0' strategy, tactics, technology decisions and roll out.

Disclosure

Oliver Marks

Oliver Marks professional work is defined by an objective viewpoint of the broad spectrum of vendors and options available to his clients and readers of this blog. Oliver provides an impartial perspective of vendors and is focused on contractual affiliation with clients in order to select appropriate solutions. As such he has no business relationships with the companies or services he recommends. Oliver is a founding partner of The Sovos Group. The opinions, concepts and views put forward in this blog are solely those of Oliver Marks.

Biography

Oliver Marks

Oliver Marks is a founding partner at SovosGroup.com which provides seasoned independent consulting guidance to companies on the effective planning of 'Enterprise 2.0' strategy, tactics, technology decisions and roll out.

With extensive senior management practical experience in international enterprise collaboration, Oliver previously managed the Sony PlayStation 'WorldWide Studios' collaboration extranet, and has worked with the American Management Association, Sun, Docent/SumTotal Systems, Harvard Business School and McKinsey & Company on major initiatives around knowledge transfer and change management.

Oliver has dual US/UK citizenship and has worked on Asian, European and American global enterprise collaboration, and spoken at various conferences. He is based in San Francisco.

His personal blog is at www.olivermarks.com.
9
Comments

Join the conversation!

Just In

RE: Fads vs Business Value: Knowledge Management & Enterprise 2.0
JACOBSONR 14th Oct
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.
0 Votes
+ -
Just put it all in one place
CobraA1 28th Sep 2009
Just put it all in one place - I don't need
something like a dozen social networking feeds.
For crying out loud - what was wrong with email
anyways?
I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate! nccma cooler
I used to be more than happy to seek out this internet-site.I wanted to thanks in your time for this glorious read!! I positively enjoying each little bit of it and I have you bookmarked to check out new stuff you weblog post. this thread is amazing i like your work and i appreciate you that you have share a useful stuff thanks for sharing the i shop abatwa
I used to be more than happy to seek out this internet-site.I wanted to thanks in your time for this glorious read!! I positively enjoying each little bit of it and I have you bookmarked to check out new stuff you weblog post.Bookmarking now thanks please consider a follow up post. power sa shop
I think the representation of this article is actually superb one. This is my first visit to your site. Thanks a lot and keep sharing the information. Keep updating the information for all of us. Thanks ZDNet Government was launched as the brand's first industry vertical, with a mission to cater to IT professionals in the public secto I agree with your post. However, do you have any sources I can cite for my paper wheel car com bury
Well welcome, hopefully you can become a vital member of the community and really help to push far ahead of google. Which Im sure the development team would love. This will of course earn you alot points too and get you on the leaders board. z d n e t t h a n k Im not sure i come to an agreement with you on every level, howevor it absolutely was a good posting, many thanks for taking the time to put up your ideas.
Thanks nice info z d n e t I really liked your current article write more..let me add you to its favorite The articles you have on zdnet s i t e are always so enjoyable to read. Good work and I bookmarked it.
Fantastic news about the new release.I positively enjoying each little bit of it and I have you b o o k m a r k e d to check out new stuff you weblog post.Im not sure i come to an agreement with you on every level, howevor it absolutely was a good posting, many thanks for taking the time to put up your ideas
Good day to confirm this comment I would appreciate T h e b e s t o f Z D N e t d e l i v e r e d your website very nice to everyone Yes, Oracle is the only one with shared-disk architecture, but that is there advantage. It means you can add or remove nodes and the database lives on. In a shared nothing architecture, if you lose a node, you lose the system. I'm sure Oracle appreciates EMC highlighting their advantage.I also desire to signal in your RSS feeds. Thank you as soon as once again and maintain up the great operate Awesome post! Thank you very much || thanks for nice content this is really benefit to me.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
Click Here
ie8 fix

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
ie8 fix