Here's two more CRM Idol Reviews. We are almost done with the competition's Americas round.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm, focused on cutting edge CRM strategic services and a founding partner of the CRM training company, BPT Partners, LLC, a training and consulting venture composed of a number of CRM luminaries that has quickly become the authority for the CRM industry.His book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, now in its fourth edition, is in 8 languages and been called "the bible of the CRM industry". It is used by more than 70 universities as a primary text. It was named "the number 1 CRM book" by SearchCRM.com in 2002 and is one of two books recommended by CustomerThink. The Asian edition of CIO Magazine named it one of the 12 most important books an Asian CEO will ever read. Paul has also authored two other books including "E-Government for Public Officials" (Thompson Publishing, 2003). Paul is also the Chairman of the Advisory Committee of the University of Toronto's Rotman School of Management CRM Centre of Excellence, and the Executive Vice President of the CRM Association.Paul is considered a thought leader in CRM, having been published in numerous industry and business publications over the years and having traveled the world speaking on cutting edge CRM and topics geared to the contemporary social customer. He has been called "the godfather of CRM", the "Walt Whitman of CRM" and even "the Bob Dylan of CRM" by analysts and organizations throughout the industry. He is known particularly for his work on the use of social media, such as blogs, podcasts and wikis and social networks/communities in CRM as tools and channels for customer collaboration with a company. He is seen often as the "voice of the customer" and is well known within the CRM industry for this work. His blog, PGreenblog has been named the #1 CRM blog every year from 2005-2010 by all industry award providers. He also has a podcast, Experience on the Edge, that has garnered a myriad of industry kudos and his collaboration with Brent Leary on the always funny, often cutting, CRM Playaz is the most popular broadcast in the CRM world.Paul was also named one of the most influential people in CRM by CRM Magazine in August 2008. In 2010, he was inducted into CRM Magazine's CRM Hall of Fame. He is a member of the Destination CRM Board of Experts and the SearchCRM Expert Advisory Panel as well as a member of the Board of Advisors for GreaterChinaCRM for many years. He also sits on the Board of Advisors of the CIE Institute and and multiple other companies.Currently, Paul lives in Manassas, Virginia with his wife and five cats. To reach Paul, please email him at email@example.com. You can follow him at Twitter or join up with him on LinkedIn or Facebook.
More and more and more...CRM Idol reviews keep coming.
Its now 2pm ET and, right on time, here are the next two reviews for CRM Idol - Soluciones S.A.
From now on through the next few weeks, I'm going to bombard you with the reviews that an esteemed panel of judges (well, esteemed except me) are writing for the companies that are participating in the CRM Idol 2011: The Open Season competition.
CRM Idol 2011 begins today. Finally. And We're all ready.
There's good and bad in everything. Sometimes the good outweighs the bad, the bad conversely can outweigh the good.
I've known Sage since before they were Sage so to speak. I was a SalesLogix Technology Partner back in '99 - in other words when men were men and cocktails were hooch (I don't know what that means.
NOTE: I started this post on a day that I had absolutely no sleep whatever. Literally.
Okay, before I begin, a confession. I just spent 3 days at the Enterprise 2.
I've just returned from a trip to Halifax Nova Scotia (a really excellent city BTW...but not what I want to write about) where my wife and I visited my niece, nephew-in-law and their two kids - a great family in fact.
Like any technology company - any company for that matter - salesforce.com has an agenda that they are pursuing and they drive their agenda by making business decisions along the way that are designed to benefit their company, their shareholders and their other stakeholders - a broad and fuzzy term for something defined differently from company to company.
Okay. We're locked and loaded. Reference checks done.
I've known NetSuite for many, many years. ‘Twas back in 2004, I met Mei Li, their ultra-dynamic SVP of Corporate Marketing, who has become one of my closest friends.
Note: I wrote this sitting at the Toronto airport about a month ago. I had just spent the day before on one of the best panels I ever sat on at the launch of Microsoft Dynamics CRM 2011 in Canada.
In case you need the full monty as CRM 2011 keeps rollin': here are the two links to the oh so passé past.The original rules and contest ideas, judges and prizes.
The best of ZDNet, delivered
- 1 And the winners of the CRM Watchlist 2014 are....
- 2 Why customer-obsessed Amazon is our most important business force
- 3 The narrative is the thing: the art of corporate storytelling
- 4 10 Reasons 2014 will be the Year of Small Data
- 5 CRM Watchlist 2014 Winners: The Onesies – BPMonline, Janrain, and Lattice Engines