Note from me: I've known Graham Hill for over 10 years - and I'm glad I do. He is brilliant, an iconoclast, a man of extremely strong convictions and opinions, someone who can show no mercy when no mercy is necessary, and he can bug the hell out of you - but with something to back up what he bugs you about.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
For an inconceivably long time, I have been a fan of SAP's without being anywhere close to a fan of their on demand a.k.
Several months ago I had the good fortune of hearing from Professor David Dobrzykowski who teaches CRM at the College of Business at Eastern Michigan University - university of some 23,000 total students safely ensconced in Ypsilanti, Michigan. Dr Dobrzykowski a.
When I started out in the IT world, the first thing I ever did was to develop a Lotus Notes practice for a small company. This was the early 90s, if I recollect correctly (I'm not being evasive, merely making believe I'm an old codger, by cracky).
I'm used to going to conferences that have more than 20,000 people attending them - that would be salesforce.com's Dreamforce, Oracle OpenWorld, SAP's Sapphire, and Microsoft's Convergence among others.
To RecapThe URLs and the names of the winners of Parts I-V:Finally, the CRM 2011 Watchlist: Part I - SAP, Oracle, salesforce.
The Recap Again:Why would you speak to me that wayEspecially when I always said that IHaven't got the words for youAll your diction dripping with disdainThrough the painI always tell the truthOh, damn. You're here.
To Recap the Season So Far:The Yankees didn't make it to the World Series. The (NY) Giants didn't make it to the playoffs.
Recapping the Past WeekOkay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published.
I have to imagine that Kevin Spacey is getting sick and tired of the use of his movie's title for pretty much everything related to a regular event. So this "Sigh" is for him.