There is an unconfirmed story lighting things up that community platform provider Lithium is process of acquiring Klout, the so-call Influence measurement service. Why? Especially since Lithium's view of influence via their Chief Data Scientist Michael Wu is so antithetical to Klout's view. Check this out to hear how Lithium can make use of Klout if the acquisition goes through.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Here we are. The final part for the CRM Watchlist 2014 Elite winners - the consultancies Accenture and EY. They are amazing companies and have a lot to do but one thing that unites them both - they are devoted to digital business transformation - and they stand out. Come see why.
We move on to the CRM Watchlist 2014 Elite specialists - Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and...other things. Read on to see what they are doing and what they should be.
Today begins the CRM Watchlist 2014 reviews. The Elites get first dibs on the discussion. Up first the vendor generalists: Salesforce and Microsoft.
"As long as they keep making it easier and faster to get my stuff, that’s all the customer service I need." Paul Greenberg and Brent Leary explain why Amazon.com wins CRM Watchlist's Lifetime Achievement Award.
Its finally here. After reading, evaluating, scoring and notetaking on 162 submissions totalling around 2200 pages, I've arrived at the winners of the CRM Watchlist 2014.
CRM is often seen as a technology for businesses, but once in awhile, though I'm still of the "its a strategy and set of programs" school first, you find a refreshing and smart way to look at the technology. This guest post is by CTO and co-founder of SugarCRM Clint Oram on why CRM is a technology for a person at a business. Not as subtle a difference as it sounds. Read up and let me know what you think.
This year, at Dreamforce 2013, Salesforce took an important step toward achieving a 10-year-plus vision, making the company more imposing than ever - they fix a few things.
Alan Berkson has a unique place in the world of thought leadership. He is the guy who has the science of the corporate narrative nailed. Just plain pinned. He is gracing our blog with a post that tells the story of telling stories on behalf of corporations. Listen up.
CRM Idol 2013 is now in the final stretch. You want to know who is going to win. Vote and help make that decision. You need information? This is one of the places to find out what to do as we all get a chance to judge emerging technology companies and impact their future.