Back in the 60s the Cold War left pushed for a solution to the U.S.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
CRM Playaz Episode #5: Social Media for Closers? Nooo; Wiki Prices Up, Customer Experience Down; Celeb Twidiocy
Okay, all. Here's Episode #5CRM Playaz Episode #5Brent and I not only start on the baseball season, but we do some preliminary stuff including talking about his webinar on the use of social media tools at Hubspot, which, incidentally is the Playaz first sponsor.
I've been torn. I'm trying to figure out who is the leading technology innovation pack at this juncture but the changes come so fast and so furiously that its become almost impossible to pinpoint it.
Jessica Tsai writes wonderfully (as always) at DestinationCRM about the results of a survey done by the Effectiveness Solutions Research (ESR) Group that tries to (and I really mean "tries to" not "succeeds at") look at effect of the use of new social media tools" on B2B sales.What's bothers me here isn't the results of the survey but the survey itself.
My wife and I get our health insurance from Anthem Blue Cross & Blue Shield, here in Virginia. Because my wife is a cancer survivor our insurance rates are exorbitant.
CRM Playaz Episode #4We're getting better and moving faster - despite the fact that I'm holding up the phone to my PC for the music. This time around these are Creative Commons licenses so you'll see the attribution at the end of this posting.
This morning, to a lot of pre-launch buzz, the Open Cloud Manifesto (OCM), spearheaded by IBM, launched officially, much to no one's surprise. The idea behind the OCM is that there exist a body consisting of many companies - and in the future, many, many companies, that would semi-formally agree to interoperability between cloud computing competing "clouds.
CRM Playaz Episode #3Okay, here's the latest. We're working it and working on it at the same time.
Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.
I'm in Chicago, which outside of New York (once a New Yorker, always one), is my favorite U.S.