I'm going to try something out here. I am ready to cringe as the tomatoes and old iPods are thrown at me, or the praise is showered on me...
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
CRM Playaz Episode #9Welcome to CRM Playaz Episode #9. Yeah, we're still in business.
This is a poll that can start settling some issues that seem to be of interest to many. Some crowdsourcing is in order to find out in the world of technology, who are the analyst organizations or categories that you trust the most when it comes to a good, clean honest look at the enterprise technology industry.
In my post on SAP Sapphire 09,Day 1, I was generally very happy with what I saw SAP doing at Sapphire this year. Very happy.
SAP is always a bit of a conundrum to me. They have extraordinarily talented people, an incredibly deep product portfolio that they are always extending, more often than not make good acquisitions that take some time but work out all in all, and seem to be actually dedicated to transforming their ecosystem - internal and network - when the world's conditions merit it.
CRM Playaz Episode #8We are back again. Still posting it here on ZDNET.
I need to make something clear from the start. I'm a diehard NY Rangers fan when it comes to hockey.
I imagine you're wondering what one has to do with the other since they're terms not associated with one another. Let me tell you a story:Back in late January of this year, I went to Mumbai to keynote and teach at a conference on Loyalty and Advocacy in India sponsored by the Bharati Vidyapeeth's Institute of Management Studies and Research (BVIMSR).
CRM Playaz Episode #7This episode is our shortest and maybe the sweetest we've ever done because of all the s's in it. Brent and I riff on pretty much all of life and upcoming events in the world of CRM including Sage Insights 2009 and SAP's SAPPHIRE.
If there's one thing that characterizes a recession when it comes to CRM or enterprise applications desirability, its the pricing. Pricing schemes are a big deal for potential customers.