My wife and I get our health insurance from Anthem Blue Cross & Blue Shield, here in Virginia. Because my wife is a cancer survivor our insurance rates are exorbitant.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
CRM Playaz Episode #4We're getting better and moving faster - despite the fact that I'm holding up the phone to my PC for the music. This time around these are Creative Commons licenses so you'll see the attribution at the end of this posting.
This morning, to a lot of pre-launch buzz, the Open Cloud Manifesto (OCM), spearheaded by IBM, launched officially, much to no one's surprise. The idea behind the OCM is that there exist a body consisting of many companies - and in the future, many, many companies, that would semi-formally agree to interoperability between cloud computing competing "clouds.
CRM Playaz Episode #3Okay, here's the latest. We're working it and working on it at the same time.
Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.
I'm in Chicago, which outside of New York (once a New Yorker, always one), is my favorite U.S.
On March 4, Finnish app provider Cermster announced their iPhone app - Relations Manager as "Social CRM for the iPhone." So, being an iPhone lover, I figured that I'd take a look at the app - and $4.
The buzz around social CRM and CRM 2.0 is picking up.
(I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy.
(In the interests of full disclosure, SAP is a client of mine, but the way I found this out was from a Google alert, not from them)Never underestimate the power of the social and business change that we're undergoing. Please.