Over the last few days, social analyst Forrester's Jeremiah Owyang and PR 2.0 pundit Brian Solis have been calling Twitters's Future: Social CRM.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
I'm in Chicago, which outside of New York (once a New Yorker, always one), is my favorite U.S.
On March 4, Finnish app provider Cermster announced their iPhone app - Relations Manager as "Social CRM for the iPhone." So, being an iPhone lover, I figured that I'd take a look at the app - and $4.
The buzz around social CRM and CRM 2.0 is picking up.
(I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy.
(In the interests of full disclosure, SAP is a client of mine, but the way I found this out was from a Google alert, not from them)Never underestimate the power of the social and business change that we're undergoing. Please.
"Innovation is in the eye of the beholder" - No one that I know said it, 2009Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I need to do a short response to with this blog posting of my own.
Amazing.Since I posted the original CRM on the Mac entry on Monday, the battle has been raging hot and heavy.
Oddly, to us, at least, Brent Leary and I got a great response to episode #1 of CRM Playaz. Its actually become my top rated blog posting here ever.
Based on a few comments that I've already received on my previous post issued this morning, I dug in a little further and found a few other CRM applications for the Mac and as a result, haven't changed my thinking much. I looked into CRM applications built on Filemaker Pro or Servoy, a Filemaker "alternative" as one commenter called it.