Paul Greenberg

In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.

Latest Posts

Is there a missing zero in the CRM equation?

CRM is often seen as a technology for businesses, but once in awhile, though I'm still of the "its a strategy and set of programs" school first, you find a refreshing and smart way to look at the technology. This guest post is by CTO and co-founder of SugarCRM Clint Oram on why CRM is a technology for a person at a business. Not as subtle a difference as it sounds. Read up and let me know what you think.

January 6, 2014 by

6 Comments 1 Vote

CRM Idol 2013 Voting Starts Here and Now

CRM Idol 2013 is now in the final stretch. You want to know who is going to win. Vote and help make that decision. You need information? This is one of the places to find out what to do as we all get a chance to judge emerging technology companies and impact their future.

December 9, 2013 by

Comments

Microsoft Nails It...Almost

I have to admit, I am impressed by Microsoft - a company that has been my client and the subject of many an article both friendly and critical. But this time, at least as we heard presentations at the Microsoft Analyst Summit in late October, they seem to have gotten most of it right.

October 30, 2013 by

34 Comments 3 Votes