CRM Watchlist 2012 Winners - Social Makes Mainstream Moves
What we have so far:CRM Watchlist 2012 Pt 1A - The Big GunsCRM Watchlist 2012 1B - The Big Guns AgainCRM Watchlist 2012 - The...
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
Paul Greenberg
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Latest Posts
Engagement Defined: Scott Rogers Speaks
Sometimes clarity trumps everything. I remember back in the days when we were defining what I called then CRM 2.
CRM Watchlist 2012 Winners - Customer Service Strikes Again
What we have so far:CRM Watchlist 2012 Pt 1A - The Big GunsCRM Watchlist 2012 1B - The Big Guns AgainCRM Watchlist 2012 - The Winners ListCRM Watchlist 2012 - Let the Reviews Roll: The Top of the TopCRM Watchlist 2012 Winners - The GeneralistsCRM Watchlist 2012 Winnners - The Marketing MavensMy Disclaimers for the CRM 2012 WatchlistCustomer Service Takes The StageThe funny thing is that for all kinds of reasons, customer service has been the lynchpin for what we've all called Social CRM.
CRM Watchlist 2012 Winners - The Marketing Mavens
Last year saw a major explosion of interest in marketing automation a.k.
CRM Watchlist 2012 Winners - The Generalists
So far, here's what we have.CRM Watchlist 2012 Pt 1A - The Big GunsCRM Watchlist 2012 1B - The Big Guns AgainCRM Watchlist 2012 - The Winners ListCRM Watchlist 2012 - Let the Reviews Roll: The Top of the TopNow we get into the hardscrabble stuff.
CRM Watchlist 2012 - Let the Reviews Roll: The Top of the Top
Okay, we've done the Big 4 and the winners have been announced. Now we get into the heavy lifting.
CRM Watchlist 2012 Winners 1B - The Big Guns Again
We covered salesforce.com and Microsoft in CRM Watchlist 2012 Winners Part 1A.
CRM Watchlist 2012 Winners Pt 1A - The Big Guns
This is it. The first of what will be seven or eight posts on the CRM Watchlist 2012 Winners.
CRM 2012 Forecast - The Era of Customer Engagement - Part I
I have to tell you up front - this is not strictly a forecast. There are elements of a forecast - a few likely trends for 2012 are embedded in the piece.