In Part 1, I looked at salesforce.com, Marc Benioff and their vision as salesforce's greatest asset. Here, within that context, I'm looking at the products and the technology ecosystem. As compelling as it is, there is a lot to be done yet.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Dreamforce 2012, a.k.a. Dreamforce X, the annual nodal point and Hollywood(like) bash run by salesforce.com was bigger and better this year than ever. Thing is, that isn't just a comment on its coolness - though it was that, without any doubt at all. Without a single super-dramatic announcement, this may have been the most dramatic and most important Dreamforce ever.
There were 10 companies that made the 6 months review list for CRM Watchlist 2012. Now, 8 months later, here's the final decision and discussion of who made the CRM Watchlist 2012 and a 1/2 - or not.
What to do when you realize influencer monogamy doesn’t work and you need to have and maintain multiple relationships.
There are some clear trends this year that reflect the change in the market and the interests and concern of emerging companies who think that this is how they will make it in the technology industry. We look at a few here. AND we'll let you in on who the semi-finalists are.
This is a teaser of posts to come on some of the work and thinking I'm doing on CRM related acquisitions, definitions of things like customer experience, CRM, customer engagement, big data and a few things that I think would be of interest for you. Consider this a series of excerpts from posts I haven't written yet.
I'm presuming that you've read Chapter 1 a.k.a. the first post on this.
(PG NOTE: I actually posted this a few weeks ago on PGreenblog, but in preparation for Chapter 2 which I'm posting on both ZDNet and PGreenblog tomorrow morning, I wanted to get this one up on ZDNet so you can read them in (reverse) continuity. So forgive me if you've read this before and if you haven't and care at all, then please feel free to read it or read it again if you wish.
Here are a few reasons why 2012 has already been a pivotal year from a small business CRM-Ish perspective.
For years, we have been talking about the value of CRM for small business. Yet, we the pundits of whatever, always have been publicly puzzled by what we thought was the slowness of small businesses to adopt CRM.