A Brief Interlude - 5 Minutes on Social CRM

I'm working on my "what happened at the Gartner Customer 360 conference, state of Gartner, view of the Social CRM Magic Quadrant" post right now but thought I'd put up this 5 minute video that Lithium (who, along with Jive, were in the upper right a.k.a. the leadership segment of the SCRM MQ - meaning they WON!! :-)), did with me on the state of Social CRM during their LINC conference a bit over a month ago.  They did such a good job of keeping me from looking too fat, that I figured I'd put it up for your viewing.  It was five cogent minutes on SCRM in the real world - thanks to great editing and taping.  Let me know what you think.