End-to-end monitoring, through the datacenter to the cloud

End-to-end monitoring, through the datacenter to the cloud

Summary: Application and services monitoring needs to extend to anywhere the application or service goes. That means more than just technical hurdles to overcome.


One of the primary questions that IT has to be able to answer, at a moment's notice, is ‘what's going on?" This is the problem that will be plaguing cloud vendors and their larger customers for years to come. And it's one that that major service providers, such as IBM, HP, BMC, and others are trying to figure out how to approach.

The trick will be for cloud providers to be able to provide that window into their operations for the customers that need it. More importantly, they need to be able to provide an edited view of operations that shows only what a specific customer needs to see. Conversely, there will need for major cloud services to be able to follow their service delivery process down to the recipient.

This isn't quite as simple as extending Tivoli, or OpenView, or adding another module to Microsoft Systems Center, but from the services consumer perspective, it sort of needs to be.  If I'm going to commit to utilizing your cloud service as a line-of-business part of my enterprise, I want to know what's going on, anytime I care to look.

There are a lot of vendors looking for a play in this space; IDC has reported that cloud management software is a growing business, with predicted revenues reaching $2.5 billion over the next 4 years. So with serious revenue streams a possibility everybody from Altiris to Zenoss is looking for their piece of the pie. Some of the vendors are looking at cherry picking parts of your infrastructure to report on, while some have a grandiose view of being able to provide reporting on any aspect of the infrastructure any customer needs.

But what any vendor has to first get is the confidence of the customer, and that is likely to be the toughest part. Security of systems and infrastructure is a big deal and a willingness to give up control over any part of that is not often found in IT shops today.

Topics: Banking, CXO, Data Centers, Enterprise Software

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  • RE: End-to-end monitoring, through the datacenter to the cloud

    I couldn't agree more! There is a real lack of understanding of "ongoing operations" of cloud environments. The focus is so staunchly on provisioning that we forget that the very next day, IT administrators need to care for the service levels, capacity, performance, patches, changes, etc. of those cloud services - and ensure quality service delivery for the users. <br><br>BMC is talking a great deal more about this, given our ability to address these issues - but I do think the market awareness of the problem space is still low.

    So, you inspired me to writer my own blog post on the topic.. https://communities.bmc.com/communities/community/bsm_initiatives/cloud/blog/2011/03/17/after-the-magic-happens
    • RE: End-to-end monitoring, through the datacenter to the cloud

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  • RE: End-to-end monitoring, through the datacenter to the cloud


    Excellent article. Being able to answer the question of "what's going on"
    is critical to operating the Cloud. Having an internal view into the
    entire operations is a start, but you also have to have the multi-tenant
    controls in place to give Cloud consumers a view into their operations.
    Visibility is a key for internal and external Cloud users.

    Here at Zenoss, we are working with some of the biggest Cloud providers in
    the businesss, and they have an expanded definition of "what's going on."
    Not only do they need to be able to see the performance, capacity, and
    service level of the devices in their infrastructure, they also need
    visibility into the services being provided as a whole. A Cloud
    environment is dynamic by definition, so when there is an impact event,
    Cloud operators need to rapidly find the issue, and deploy the right team
    to proactively fix it.

    Being able to address issues before they impact cloud consumers is a must
    have requirement for organizations running operations at Cloud scale.
    Without it, the ability to gain confidence in your operations will be


    Josh Duncan
    Director of Product Marketing, Zenoss
  • Need for intergrated data center and cloud monitoring

    Thanks David for bringing up this important aspect of new data centers and clouds. I completely agree with your thoughts. The industry is still overlooking the importance of end-to-end monitoring for data centers and assumes that it can be done by patching legacy monitoring applications or creating best-of-breed mini-management product suites which still operate as silos.

    The AccelOps approach of integrating availability, performance, security, and change monitoring coupled with auto-discovery, and a CMDB allows us to truly integrate at the data level. The cross-correlation of all of these multi-sourced data points with powerful analytics capabilities, whether it is logical analytics for relationships and patterns, or trending analysis for anomalies and best practices, provides data center operations the intelligence and proactive capabilities that they require.

    See additional comments on this subject at

    Iqlas Ottamalika, CCIE
    Sr. Director of Engineering, AccelOps