MpS is dead - finding a rightful place under the managed services umbrella.
And now, "MDS" is too restrictive.
Funny thing, MpS is not defined as 'device centric' but neophytes (and OEMs) continue to view it as such.
MpS includes MDS, all the way out to BPM/BPO - always has.
From the very beginning the "P" was wrong.
Have we come full circle? Can we now call all this MIS?
I'm going with MOS - optimize everything; servers, UC, BPM, Information, etc.
The more it changes, the more it stays the same... jus sayin
Great Read.
More on MPS vs. MDS
Summary: With customer pressure to deliver continuous, quantifiable benefits to print and imaging processes, MPS providers and their office product channel partners will need to expand from print device management to also focus on automating document processes and workflows. This means document capture services will play an increasingly important role in MPS by providing front-office document scanning and workflow capabilities from network multifunction devices.
Followers of Doc know that I’ve tried my best to differentiate between Managed Print Services (MPS) and Managed Document Services (MDS), and there are many important distinctions.
So, I always try to pass along any good information on the subject, this time from Bill DeStefanis writing at The Week in Imaging. Bill knows his stuff and it’s a great read.
Managed Print Services have become the transformative business model in the printing and imaging industry. The recent economic climate has reinforced the primary driver of MPS of cost avoidance through reduction of printing, but it has also expanded the demands by customers to deliver on another part of the cost equation – increasing worker productivity and automating business processes. As a result, organizations are expanding their MPS requirements to include Managed Document Services.
With customer pressure to deliver continuous, quantifiable benefits to print and imaging processes, MPS providers and their office product channel partners will need to expand from print device management to also focus on automating document processes and workflows. This means document capture services will play an increasingly important role in MPS by providing front-office document scanning and workflow capabilities from network multifunction devices.
When MPS solution providers only focus on improving document output efficiencies and reducing print costs, they are delivering incomplete solutions. MPS needs to optimize the document lifecycle – from capture to output – with Managed Document Services delivered in a global model, localized across languages with consistent worldwide support. Only then will organizations realize the measurable productivity gains and cost savings that MPS promises.
Bill goes on to list five key elements in making the transition to MDS, including auditing, compliance issues, and the need for global product delivery and support. Good advice all the way around.
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ZDNet introduces Doc (The DocuMentor), sponsored by RICOH. Through his blog, Doc will educate you about Document Management. So who is Doc? Doc is something of an enigma. He was born to a Russian ballerina and a German electrical engineer who some believe was running covert operations for shadowy corporate interests. Doc grew up in various locations in the United States, although no one seems to know precisely where, least of all Doc. His early schooling was unremarkable except for the time he was caught trying to replace all the mimeograph machines with high-tech color copiers that had mysteriously disappeared from a shipment to Albania. At MIT, he made a name for himself by transforming a large printer into a robot that hunts and eats Roombas. Professionally, he reportedly has seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone. Some say his obsession with paper, printing, and mechanical movement was either started by, or evidenced by, a traumatic childhood episode when he crawled inside an old Xerox 2400 and tried to print himself.
Anyway, Doc has hands on experience with stuff like printer maintenance and fleet management, but his mastery of document management leaves no stone unturned. Important issues like sustainability, security, and regulatory compliance are top of mind for Doc, as are other business technology needs like networking and IT services, making him a true blue IT renaissance man.
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Thanks for the message, Greg, and the insight. It???s in the best interests of the printer manufacturers to keep the P in MPS. But more and more, Doc is seeing IT managers taking responsibility for print management ??? they???re not all in the dark ages in need of outside help.
Thanks for the message, Greg, and the insight. It???s in the best interests of the printer manufacturers to keep the P in MPS. But more and more, Doc is seeing IT managers taking responsibility for print management ??? they???re not all in the dark ages in need of outside help.
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