Ricoh Makes Champs of its Dealers
Summary: Ricoh Americas Corporation recently introduced ChaMPS, a Ricoh Managed Document Services (MDS) Program to help its dealers transform their business model to a services-based model to meet customers’ document management needs. The program is comprised of three components—Proven Methodology, Best-in-Class Resources and Ricoh’s Industry Leading Services—which will be offered cafeteria-style.
Ricoh Americas Corporation recently introduced ChaMPS, a Ricoh Managed Document Services (MDS) Program to help its dealers transform their business model to a services-based model to meet customers’ document management needs. The program is comprised of three components—Proven Methodology, Best-in-Class Resources and Ricoh’s Industry Leading Services—which will be offered cafeteria-style. This new program makes it easier for Ricoh, Savin, and Lanier dealers to leverage what they need, when they need it, while lowering their document-related capital investment and helping accelerate profit generation opportunities.
The ChaMPS Program offers dealers best-in-class technology, tools, and support that enable dealers to fully manage their customers’ output environments. These resources include a dealer MDS Support Desk staffed with Ricoh personnel who will provide both sales and technical support; access to industry leading tools, including Ricoh’s @Remote USB device discovery tool; sales and marketing resources; and a web portal that takes dealers through the steps for implementing Ricoh MDS and offers choices within each step to allow dealers to customize a document management program that meets their specific needs.
Ricoh will outsource its portfolio of services to its dealers. This includes the ability for dealers to outsource premier off-site monitoring services, access to on-site professional services, including output, security, capture and organizational change management consulting and project management services. And, Ricoh will outsource its commercial imaging services and litigation support services as well as IT services, including remote monitoring services for servers and workstations and a 24/7 customer-facing help desk.
For more information you can visit Ricoh.
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ZDNet introduces Doc (The DocuMentor), sponsored by RICOH. Through his blog, Doc will educate you about Document Management. So who is Doc? Doc is something of an enigma. He was born to a Russian ballerina and a German electrical engineer who some believe was running covert operations for shadowy corporate interests. Doc grew up in various locations in the United States, although no one seems to know precisely where, least of all Doc. His early schooling was unremarkable except for the time he was caught trying to replace all the mimeograph machines with high-tech color copiers that had mysteriously disappeared from a shipment to Albania. At MIT, he made a name for himself by transforming a large printer into a robot that hunts and eats Roombas. Professionally, he reportedly has seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone. Some say his obsession with paper, printing, and mechanical movement was either started by, or evidenced by, a traumatic childhood episode when he crawled inside an old Xerox 2400 and tried to print himself.
Anyway, Doc has hands on experience with stuff like printer maintenance and fleet management, but his mastery of document management leaves no stone unturned. Important issues like sustainability, security, and regulatory compliance are top of mind for Doc, as are other business technology needs like networking and IT services, making him a true blue IT renaissance man.
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