The Devil is in the Contract Details

By Doc | February 10, 2012, 7:03am PST

Summary: Doc has discovered quite few interesting MPS guidelines and requirements by visiting various State websites where most documents (including contracts and bid requests) are public information.

One of Doc’s favorite ways to learn about any industry is to get a peak at some of the contracts that get penned between suppliers and customers. (That’s why all Doc’s contracts have a non-disclosure clause in them – I wouldn’t want my competitors – or the authorities – to discover my provocative ways.)

So I was very intrigued to find a copy of a contract between the County of San Diego, California and Northrop Grumman for “printer resource units,” a fancy name for Managed Print Services. You can check it out here.  And while you’re at it, search the site for “Managed Print Services” and you’ll come up with some guidelines for suppliers.

Always interesting to see the government’s take on a relatively new service industry.

In fact, Doc has discovered quite few interesting MPS guidelines and requirements by visiting various State websites where most documents (including contracts and bid requests) are public information. Don’t say I didn’t warn you that with 50 such states, it’s easy to spend a lot of time reading the various documents.

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Doc

ZDNet introduces Doc (The DocuMentor), sponsored by RICOH. Through his blog, Doc will educate you about Document Management. So who is Doc? Doc is something of an enigma. He was born to a Russian ballerina and a German electrical engineer who some believe was running covert operations for shadowy corporate interests. Doc grew up in various locations in the United States, although no one seems to know precisely where, least of all Doc. His early schooling was unremarkable except for the time he was caught trying to replace all the mimeograph machines with high-tech color copiers that had mysteriously disappeared from a shipment to Albania. At MIT, he made a name for himself by transforming a large printer into a robot that hunts and eats Roombas. Professionally, he reportedly has seen the insides of more brands, versions, and generations of printer and printer-related hardware than almost anyone. Some say his obsession with paper, printing, and mechanical movement was either started by, or evidenced by, a traumatic childhood episode when he crawled inside an old Xerox 2400 and tried to print himself.

Anyway, Doc has hands on experience with stuff like printer maintenance and fleet management, but his mastery of document management leaves no stone unturned. Important issues like sustainability, security, and regulatory compliance are top of mind for Doc, as are other business technology needs like networking and IT services, making him a true blue IT renaissance man.

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