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Why Facebook is interested in your attention, emotions, memory

By | December 11, 2011, 6:26pm PST

Summary: Why did Facebook commission a study to look at users’ attention, emotional engagement, and memory retention while browsing websites? To convince advertisers the social network is the best.

Facebook recently hired NeuroFocus, a company that applies neuroscience to consumer insights, to take a close look at consumer engagement on premium websites and understand quantitatively how people respond to different online experiences. Why did Facebook bother? The social networking giant wanted to show advertisers how important of a role context played in optimizing their messages across different types of media.

In the first part of the study, NeuroFocus tested three popular website homepages: the New York Times homepage (representing a hard news and commentary experience), Yahoo’s non-personalized homepage (representing a light news and entertainment experience), and the Facebook News Feed (representing a social experience). The company then analyzed consumers’ subconscious responses to each of these sites by looking at their attention, emotional engagement, and memory retention.

The findings weren’t too shocking: The New York Times, Yahoo, and Facebook deliver substantially more engaging experiences than the average web site. Facebook was first in emotional engagement, tied for first in memory retention, and tied for second in attention. It scored highest overall. Color me unsurprised.

In the second part of the study, NeuroFocus used the same measures to examine people’s responses to the same advertisement but in different environments. The company looked at ads displayed on TV, on a corporate web site, and on a Facebook Page.

Again, the results showed that consumers respond differently to the same advertisement presented in a different medium. While Facebook scored first in emotional engagement, second in attention, and third in memory retention, it still won overall.

“This study underscores what full-brain neurological testing measurements can bring to critical decision-making when it comes to allocating advertising campaigns across online experiences,” Dr. A. K. Pradeep, Chief Executive Officer of NeuroFocus, said in a statement. “The ability to understand consumers’ subconscious responses to premium web sites brings new understanding on how people engage with online and social media sites.”

Although it’s important to remember that Facebook funded this study, so it could very well be skewed towards the social network, it still shows some very interesting insights. You can read the whole 17-page study here: The Premium Experience: Neurological Engagement on Premium Websites (PDF).

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Emil Protalinski has covered the tech industry for five years for multiple publications.

Disclosure

Emil Protalinski

Emil has nothing to disclose.

Biography

Emil Protalinski

Emil Protalinski has covered the tech industry for five years for multiple publications, including Neowin for two years and Ars Technica for three years. He has written 1,000s of articles for both, with a particular focus on scrutinizing Microsoft products and services. Recently, Emil has expanded his coverage to non-Microsoft technologies, including the social networking giant Facebook.

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RE: Why Facebook is interested in your attention, emotions, memory
paulfx1 12th Dec
@tonymcs@... If stuff is any good no one needs to advertise it. When was the last time you saw a Rolls Royce commercial? When was the last time you met someone who didn't know what a Rolls Royce was? Whatever they're doing they're obviously onto something.
You can apparently use full-brain neurological testing for good or you can use it for evil - to ensure advertising reaches the masses.

The only survival skill a consiumer needs to develop is the ability to ignore the crap that surrounds these blogs and other websites.

Advertising may function as a revenue source. but it still sucks wink
@tonymcs@... If stuff is any good no one needs to advertise it. When was the last time you saw a Rolls Royce commercial? When was the last time you met someone who didn't know what a Rolls Royce was? Whatever they're doing they're obviously onto something.

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