Eileen Brown

Eileen Brown is a social media consultant and advisor who has been working with collaborative technologies for over 20 years.

Latest Posts

Powered steps up branded communities with Facebook Connect integration

Social marketing company Powered has stepped up its offering to its branded communities with a new Facebook Connect integration feature. Companies using Powered's community platform can now use Facebook to more easily share content with community members and expand their reach to recruit new users to their communities.

May 19, 2009 by Jennifer Leggio

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Dear Twitter: Do you understand the value of your own service?

This afternoon Twitter announced via its blog that it is doing away with one its most critical settings: the ability to overhear your friends' conversations with folks you may not necessarily be following. In other words, you no longer have the option to see @ replies posted by your friends to their friends.

May 12, 2009 by Jennifer Leggio

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What's not dead: Good old-fashioned customer service

We talk a lot about all of the new approaches to customer loyalty and customer satisfaction surveys and using social media to listen to and better engage with customers. Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned customer service.

May 7, 2009 by Jennifer Leggio

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