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Google Buzz: Intrusive social networking?

By | February 10, 2010, 4:44pm PST

Summary: The whole experience makes me feel a bit violated and out of control.

By even writing this post I am breaking a promise to my friend Mack Collier. Earlier today I publicly promised to him on Twitter that I was going to wait a while before posting any opinions on Google Buzz until I got a firm grasp on how to use it. Yet, after only toying with it on and off for a handful of hours, there are a couple of issues I can’t help but call out now, primarily around the intrusiveness of the way this thing works. Mack, I am sorry.

If you haven’t tried it yet, Google Buzz integrates with your Gmail account (and other Google services) and turns it into a social experience. A “buzz” is a threaded conversation not unlike what FriendFeed tried to be (with pictures and video and blog links and more) and you can either post publicly (which shows up on your main Google profile) or selectively choose who in your friends list sees your buzz.

This is all fine and I was having a good time with it for a while. I briefly complained about the amount of Buzz notifications that I was getting through my external email client but that was quickly fixed with a filter. But the whole experience makes me feel somewhat violated and out of control. And, unlike other social networks that I can hide while I try to do work or catch up with communications, Buzz is in my face every time I go to Gmail.

For one, there’s no hiding from it. If you’re on Gmail, you’re buzzable. You can choose not to buzz and you can choose not to follow others but you can’t really choose not to participate (Updated: There is an option to turn off Buzz at the very bottom of your Gmail pane). If you are using Google Picasa and Google Reader yet are not wholly aware of Buzz, you  may not realize what you are publishing and promoting to your Buzz stream because you may not know it exists. Yes, Virginia, there are people who don’t live and breathe social networking.

Next: Spamming and in-your-face recommendations –>

Topics

Jennifer Leggio, aka "Mediaphyter," writes about the "social business" side of social media - including enterprise, security and reputation issues.

Disclosure

Jennifer Leggio

Jennifer is employed full-time with Fortinet, a leading network security appliance vendor. She is also actively involved in the network security community and works with the Security Bloggers Network. She co-manages the annual Security Bloggers Meet-UP at RSA Conference.

Jennifer is also involved with Silicon Valley Tweet-Up, a philanthropic networking event that brings people together to raise money for local family-oriented charities.

The blog posts here are solely her opinion and do not represent her employer or any other organization with which she may be affiliated.

Biography

Jennifer Leggio

Jennifer Leggio (@mediaphyter) has been a communications professional for more than 15 years, focusing primarily on enterprise technology and security. She is currently the director of strategic communications for a leading network security vendor. Jennifer is also passionate about all things social media, especially enterprise, security, privacy and reputation issues, which is why she writes about these things for ZDNet.

A well-connected communicator, Jennifer has led or supported interactive social networking efforts for security industry conferences including RSA Conference, Black Hat USA and SOURCE Conference, and founded the Security Twits, a community for network security professionals. She also helps run communications for the Security Bloggers Network.

Finally, Jennifer co-hosts the Quick'n'Dirty social media podcast with Aaron Strout, is a founding member of Technically Women, a communal blog project, and manages marketing and public relations for Silicon Valley Tweet-Up, a networking group that raises money for family-oriented charities. Jennifer was profiled in Silicon Valley San Jose Business Journal's "40 Under 40" edition, as a rising star for 2009.

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RE: Google Buzz: Intrusive social networking?
just-do-it 21st Sep
@DonnieBoy I very much enjoyed this article...!! imitation hermes bags imitation hermes hermes bags
if enough are irritated by it. But, they really had to integrate it to get a critical mass. Without integrating it, there would be a small fraction that would go to a separate page, and sign up. If it is automatically integrated with what you already use, people are about 1000X more likely to use it.

MS knows this very well after integrating IE into Windows.
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@DonnieBoy I very much enjoyed this article...!! imitation hermes bags imitation hermes hermes bags
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RE: Google Buzz: Intrusive social networking?
Loverock Davidson 10th Feb 2010
Great write up on the drawbacks of Buzz. A coworker was showing it to me and it looked nothing less than annoying. I really think this is Google trying to do an orkut v2.0 and will follow the same fate. You are also going to need everyone you know to use this if you want to try to make the most of it, and I just don't see that happening.
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monitoring what is buzzing b/t you and friends, which is why I moved all serious emails off GMail.
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But you still email?
IT_User 11th Feb 2010
Let's see now, you are sending emails you don't want NSA to see. Aside from the possibility that NSA is a bit busy otherwise and might find your traffic less than exciting, what provider have you found that defeats their technology? Or maybe you don't want to divulge that in a public forum happy
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is feeling of overimportance a sin?
hifi@... 11th Feb 2010
If not ... it should be.
Everyone should understand, that he/she is one of 6.000.000.000+ (a big plus that is).
Nobody cares about your "big" secrets.
NOBODY!
Unless you want to blow something or someone.
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To add to it
IT_User 11th Feb 2010
Wonder how he gets from his home/office to his email service without going through one of the common carriers.

The big secret is not what's in his emails, but how he pulls off that technological tour de force.
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IF the feeling of overimportance a sin ...
Too Old For IT 11th Feb 2010
IF the feeling of over-importance a sin, then the current administration, and both major political parties will surely rot in the Eighth Circle of Dante's Inferno.
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NSA
SpectreWriter 11th Feb 2010
Pretty sure they're monitoring all email sources,
via computer. The stuff that may be relevant is
flagged, and subsequently dismissed since most of
us aren't up to anything nefarious. Hell, they
don't even catch the people who ARE up to
something, so the rest of us are probably safe,
too.
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I want it turned off. Now.
Ad Astra 10th Feb 2010
I can use Gmail from work. I can't use Facebook.

As soon as some ******* at work gets caught using Buzz to
chatter with their friends on company time, my ability to
use Gmail goes out the goddamned window.

I want this turned off. Now.
But, yes, they will not like it at work places!!
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Weird!!
Jennifer Leggio 10th Feb 2010
I do *not* have that option. I swear. I thought I was nuts. I might still be nuts, but I don't have the option. sad
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Very bottom, next to "Gmail view:".

Took care of the chat problem, too. happy
turning off the gmail integration.
Gmail view: standard | turn off chat | turn off buzz
| older version | basic HTML Learn more

?2010 Google - Terms - Privacy Policy - Buzz Privacy
Policy - Google Home
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On your Gmail page?
IT_User 11th Feb 2010
What if you just don't click on Buzz?
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Buzz Off! ?
SpectreWriter 11th Feb 2010
I think I like the Buzz off! phrasing better.
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Malacanis, Schmalacanis...
Edward R. Murrow 10th Feb 2010
Doesn't "malacanis" mean "bad dog" in Latin? wink
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Haha
Jennifer Leggio 10th Feb 2010
Nice happy
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DAMN ANNOYING
neytiff@... 10th Feb 2010
i use Gmail for personal, work related things.

Now this buzz thing is polluting my inbox. Google has just slammed this feature down the public's throat WTF!!

Just terrible.

...and Google "you don't need to jump on the social-networking bandwagon".
But, more annoying was MS welding IE to Windows.
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Will agree with you there
Jennifer Leggio 10th Feb 2010
But I still have no shut off option. So bizarre.
for you to control how much it bothers you. The
biggest contribution that Google can make here is to
filter out as much noise as possible so the service
is not irritating.
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go to your settings and click the hide button next to buzz.
and poof, it is gone from view.
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Thanks
Jennifer Leggio 10th Feb 2010
I'll try that. Someone else said there was an option to shut it off, but I'll be damned I can't find it even with a search. It seems to not be available on a couple of other friends' versions, too.
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Doesn't shut it off
aep528 11th Feb 2010
I did that, but after reading this post went back
and looked at the bottom of the page, and Buzz was
still on. There must be a difference between
hiding it and shutting it off, but Google will
never tell us.
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YES HIDDING IS NOT THE SAME AS SHUT IT OFF
ilyab Updated - 11th Feb 2010
JUST PRESS THE "TURN OFF BUZZ" link.
I got chat right next to it as well. This is making me consider getting rid of G mail. I will be exploring offerings from other cloud based free-e-mail. Yahoo (allot of spam) and possibly MSN/Hot-mail though I am not sure I trust MS any more then GOOGLE.
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go to settings, you can hide buzz there.
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The "off" option is real small in the middle of the very bottom of the gmail page with the "turn off chat" and IP address information. My wife's and my account both have it - not that that assumes you would, but just making sure you're looking in exactly the right spot! I missed it too until I saw a screenshot on another blog.

Your write-up is spot on, and this Buzz thing is frustrating. I enjoyed the fact that Gmail was NOT social...
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All you have to do after signing into Gmail is to go to the bottom of the page where it says "Gmail view" right above the copyright. There is an option to "turn off buzz".

Hope that helps.
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Yes! Thank you!
Jennifer Leggio 10th Feb 2010
I found it. I'll update the post accordingly.
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http://www.facebook.com/group.php?
v=feed&story_fbid=334448655873&gid=333898670873
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RE: Google Buzz: Intrusive social networking?
chris.farrant@... 11th Feb 2010
I am intrigued by this addition from Google because in
the wings is Wave which is even more social network
orientated and has the potential to eradicate the use
of email altogether.

I think Buzz is a precursor to Wave to "initiate
users" and introduce them to the concept of using the
cloud instead of replicating emails and attachments.

Every site I visit these days seems to be having a dig
at Google. Its the "They are getting too big syndrome"
I have seen it so many times before.

Just turn it off if you don't like it.
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Others agree with you.
bjbrock@... 11th Feb 2010
http://www.theregister.co.uk/2010/02/11/google_buzz_privacy/

If you use Google, you and everything you do will be monetized. No matter what the cost to you.

If you are an individual then you might say ,"so what." But Enterprises and Organizations are quite foolish to put themselves out on Google. I can think of one blogger that has put his whole school district out on Google. What a disservice. What a foolish thing to do.
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What does it mean
IT_User 11th Feb 2010
put his whole school district out on Google. What a disservice. What a foolish thing to do.
Is that like Prince George's putting its 129,000 students on Google Apps? All concerned seem to be pretty happy with the result. Or are you talking about something different?

Yeah, it is monetized. $50/account/year, at least in small quantities, possibly less for major. What do you expect to get for free?
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Not just Google Buzz
Timpraetor 11th Feb 2010
Jennifer - I feel the same about MySpace and Facebook. What started as a nice way to stay in touch with friends and search out new friends with similar tastes or common friends, has become a nightmare of "some jerk claiming to be from India, but actually in Pittsburgh" has added you as a friend; followed up by reams of "updates" from that person prompting me to join this group or play that game even if you didn't add them back.

I'm starting a new fad by banning all social networks from my life. I'll respond to blogs, but I've had enough with my mailboxes filling with uninvited "updates" from people I don't know and have no interest in befriending.

Google Buzz is just one more on the list.
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Here's something to think about.
There is linkage between Google and Facebook, and possibly the Rupert Murdoch
empire [Wall Street Journal, MarketWatch, Financial Times, etc.

I started noticing censorship on MarketWatch Comments page, complained about
it, and my postings began disappearing. When I complained again, I got a
"warning." When I commented on Facebook about the issue, those comments
disappeared.

Went to Wikipedia to look up Facebook hierarchy, and found their COO
previously was VP at Google, and Chief of Staff for SecTreasury Larry Summers.
Lots of fodder for conspiracy theorists.
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Master Joe Says...
MasterJoe 11th Feb 2010
About a month ago, Google said itself that you are dillusional if you think you have any privacy on the web. Why then would you believe that they would do something to try and protect or preserve privacy? At this point, it seems that if you use Google's services, they believe any information on those services, or linked to them in any way, belongs to them, or should at least be theirs to access, manipulate, and use however they want. If you use these services, you are basically saying that your right to that privacy is forfeit, and that's your choice. The danger comes with this becoming a trend, as it sort of already has, and all service providing companies begin treating you this way. Apple does, to an extent, but Google, in my opinion, is the current leader here. I'm not saying that makes it right, but your whole post only reiterates what Google has already said themselves. Why is this a story?

--Master Joe
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Glad I DON'T use g-mail....
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"SWOT" Google's Buzz Before You Get Stung!
John Westra 11th Feb 2010
Every organization and individual that uses Google Mail needs to "SWOT" Google's Buzz before they get stung! Determine what Strengths, Weaknesses, Opportunities and potential Threats Google's Buzz offers and decide if/how you should use it.

Google has made a huge mistake with the Buzz launch. The same mistake many IT departments have made over the years. Installing software on people's systems, with little or no warning, training or explanation of why it will benefit them.

Sharp IT organizations and SAS vendors have learned the hard way; users HATE unexpected changes, especially those that are forced down their throats. it will be interesting to see if the backlash against Buzz, based on its intrusive installation and security concerns turn this into another #EpicFail for Google.
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Decidedly, Lamely Intrusive
SpectreWriter 11th Feb 2010
It was a good idea, integrating it into the mail, so
that they are all in one place (which is a large part
of what makes Gmail/Google so awesome,) along with my
documents, etc. But the way that it was integrated
goes over the top, IMO.

Sad fact is that the automated routines come up with
some real lame matches for advertising. If I'm
writing about an eyass (baby) falcon, I'll get spam
like "Looking for an eyass falcon? Find it at
Amazon.com!" Yeah, right. Amazon clones 'em by the
thousands and ships 'em out in boxes from their
warehouse. It's downright insulting. Sometimes it's
far worse. "Looking for erectile dysfunction? Get
yours on eBay!"

Gratefully, it's on the right column, which I largely
automatically ignore. I don't mind the keyword
associated spam, since that's how they pay for that
most excellent product (Gmail). I even turned on
their Buzz. But when it started pushing me to add
people (many of whom I barely knew or didn't
recognize,) I ignored the promptings to do so.

The article is spot on in many ways. I've always
found social networking a bit annoying, but it was
less offensive in Tweets that I don't have to look at
if I don't want to. RSS feeds can be ignored until
you feel like dealing with them as well.

For my part, I'll stick to Facebook and MySpace and
the begrudgingly added Twitter.
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There's a "gone too far" for everything, even The Google!
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What gets me, is that Google is making a big deal out of this, thinking they are going to replace Twitter or Facebook. However, Yahoo! has a feature called Buzz that does EXACTLY the same thing. I've been using it for months. Why all the fuss over Google?
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RE: Google Buzz:
Too Old For IT 11th Feb 2010
Reminds me to check when I get home to close accounts I may have with the other remains of Social Networking history: MySpace, Friendster, etc.
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Do I need to find a way of turning Buzz of on Reader or Calendar as well? I do not want everything I read being posted where I can't control it.

This is so not cool. Quit being evil Google!
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I got a shock to see my friends were able to view what I
was reading, or what I had added into my Picasaweb and
Googlereader. I scrambled to remove my friends as my
followers and as well as reset the other Google services
as private.

Shouldn't Google ask permission first?
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This is the best article on google buzz I've read so far, and I've been reading them all.

If Google adds a new product to their portfolio, I go evaluate it and make a decision. However, Google Buzz is so intrusive that rather than evaluate whether or not I want to use Buzz, I find myself evaluating whether or not I want to use google anymore, and what my alternatives might be if I didn't.

From telling China how to run their country, to telling California how to vote on prop 8, to tell us how to run our online lives, Google seems over ambitious, over controlling, and too frequently over the line.

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