ie8 fix
madison

Should big brands fear or revere the mommybloggers?

By | November 18, 2008, 7:57am PST

Summary: In the case of Motrin, what the mommybloggers have done is taken the powerful army of business consultants it had finally branded itself as, and turned itself into a targeted fear monger.

Should big brands fear or revere the mommybloggers?The mommybloggers are not a phenomenon, they are here to stay. What are the mommybloggers? A huge network of, well, mommies who write about a variety of issues from politics to consumer culture to trends — some of them paid handsomely or taking free goods from big brands in order to do reviews or perspective pieces on what’s on the market for moms.

These women are not a group to be messed with and they bring a lot of value, especially if you want to learn more about the plight of the blogging mother, and whether or not you are a mom yourself or a brand.

Earlier this year Darren Rowse over at ProBlogger even made a short list of why mommybloggers should be watched. Here’s the high-level list (read his blog post for the back-up):

  1. Moms can blog at home
  2. Moms need the sociality of the net
  3. Moms have a wealth of material to use
  4. Moms are record keepers
  5. Mom blogs wield economic power

The last one was proven this weekend when Motrin, poor naive Motrin, put up an ad that was deemed offensive by the legions of mommybloggers, and Twittermoms, to boot. I kept seeing the hashtag #motrinmoms popping up on Twitter all weekend and finally did a bit of digging. I was worried. With all of the fanfare, I was certain there was some issue on par with Tylenol crisis of 1982. Strangely, nothing was popping up on Google News or Google Blogs. It was all on Twitter.

Eventually, I found the root of the crisis. Motrin had posted a commercial on its homepage that the mommybloggers did not like. OK, wow, that commercial must’ve been horrible to incite such panic during the weekend. Motrin must’ve destroyed all that is sacred about motherhood. Right? Wrong. The commercial made some skeptical comments about babywearing and made some assertions that perhaps some moms do it for “street cred.” Judge for yourself, but I thought it was kind of funny. Then again I am not a mother and also, after much competitive improv training, I’ve learned to find humor in most anything. That said, I decided to check with my reality touchstone and best friend, who happens to be a single mother of three outside of Birmingham, Alabama. Her reaction?

“It was funny. The commercial merely poked fun at the pride some mom’s feel over expressing their motherhood.”

What’s that trite saying about the inability to make fun of oneself?

Next: Should the witch hunt be rewarded? –>

Topics

Jennifer Leggio, aka "Mediaphyter," writes about the "social business" side of social media - including enterprise, security and reputation issues.

Disclosure

Jennifer Leggio

Jennifer is employed full-time with Fortinet, a leading network security appliance vendor. She is also actively involved in the network security community and works with the Security Bloggers Network. She co-manages the annual Security Bloggers Meet-UP at RSA Conference.

Jennifer is also involved with Silicon Valley Tweet-Up, a philanthropic networking event that brings people together to raise money for local family-oriented charities.

The blog posts here are solely her opinion and do not represent her employer or any other organization with which she may be affiliated.

Biography

Jennifer Leggio

Jennifer Leggio (@mediaphyter) has been a communications professional for more than 15 years, focusing primarily on enterprise technology and security. She is currently the director of strategic communications for a leading network security vendor. Jennifer is also passionate about all things social media, especially enterprise, security, privacy and reputation issues, which is why she writes about these things for ZDNet.

A well-connected communicator, Jennifer has led or supported interactive social networking efforts for security industry conferences including RSA Conference, Black Hat USA and SOURCE Conference, and founded the Security Twits, a community for network security professionals. She also helps run communications for the Security Bloggers Network.

Finally, Jennifer co-hosts the Quick'n'Dirty social media podcast with Aaron Strout, is a founding member of Technically Women, a communal blog project, and manages marketing and public relations for Silicon Valley Tweet-Up, a networking group that raises money for family-oriented charities. Jennifer was profiled in Silicon Valley San Jose Business Journal's "40 Under 40" edition, as a rising star for 2009.

63
Comments

Join the conversation!

Just In

RE: Should big brands fear or revere the mommybloggers?
just-do-it Updated - 22nd Sep
@Rufus Dogg Thanks for the info~~~!! imitation Watches replica watches imitation rolex watches
0 Votes
+ -
Fear or revere?
DanThornton 18th Nov 2008
I'd say there's no need to fear mommybloggers, or put them on some type of pedestal.

All you need to do (easier said than done), is to treat them with the respect you should give any group of people who are potentially customers, advocates, enemies, or indifferent.
0 Votes
+ -
Hmmm
Rufus Dogg 18th Nov 2008
Unfortunately, they will not respond like potential
customers, advocates, etc... they are emboldened to
vicious activism by making a brand like Motrin fall... they
are like the Evangelical Right that felt invincible during the
2000 and 2004 elections.

They will strike fear, they will bite, they will maraud
through the CPG world until ordinary consumers get tired
of their rants... and they will then become ridiculed.. but,
they will have done this to themselves.

Like the boy who cried "wolf!" or the Sarah Palin who cried
"terrorists".... but for now, fear them and hide your
children....

Now, if only all the mommybloggers want to target a dog
like Rufus on http://www.dogwalkblog.com, line up and
give him a kick, he welcomes your traffic! I dare you, make
him famous!
0 Votes
+ -
@Rufus Dogg Thanks for the info~~~!! imitation Watches replica watches imitation rolex watches
0 Votes
+ -
Fear of Revere
grammartogoD 19th Nov 2008
I agree with you wholeheartedly. Respect opinions, but do what is right and eventually things work out in the long run. The most difficult aspect of 'listening' to bloggers is to avoid the false claims by either hysterical people or those who just want to sell something no matter what damage can be done.
0 Votes
+ -
Fear of the Fools
Leeroy_Jenkins 20th Nov 2008
Ultimately, the only people who give credence to such nonsensical rants are people who are just as ignorant as the writers. I've read and watched a few of the rants of the women who are upset with the Motrin ad and aside from some of them plugging whatever website they are part of they seem to have two things in common:

1) The inability to realize that the commercial was written to give one person's point of view. It does not state that the sentiments expressed were true of every woman who slings her baby to her body.

2) The need to scold someone. Looks like the maternal instincts have kicked in just fine and the "mommy talk" is ready to fire at anyone who gets in their way. L-i-g-h-t-e-n u-p!

Ultimately, they will give Motrin more free advertising than Motrin paid for and the women who actually agree with the commercial (and I know for a fact that they're out there) will buy the product.
Mommybloggers are the new Evangelical Right that put Bush
in office in 2000 and 2004. The market will tire of them and
wonder why they had so much influence, but for now, fear
them.... fear them as you would lose your mortal soul.
0 Votes
+ -
Like the pet rock
GuidingLight 18th Nov 2008
the fad, and influence, will pass.
0 Votes
+ -
Blogs?
hawkeyefile 19th Nov 2008
oh that's right I forgot they existed.....
Companies should remember that this group of Twitter users doesn't represent all moms on Twitter / Blogs.

Lots of moms have posted saying they didn't understand what the problem with the ad was, or at least didn't agree with the level of outrage being expressed.
0 Votes
+ -
Actually looking at all the comments and then deciding if any action was necessary would have taken time and good judgment. Instead, with minimal effort, they get "feel good" PR points.

It's like the kids who get suspended from school for bringing plastic knives in their lunches because the school board has a no tolerance weapons policy. Heaven forbid they should take any responsibility and look at each case in context.

As a mom who is trying to teach her kids how to be responsible and think critically for themselves, THAT is what offends me.
As is the case with most hyper-vocal bloggers/social media-ites, I suspect that drawing recognition and site traffic is the real motivation behind the mommybloggers' rage.

And to the #motrinmoms who are *truly* upset about this whole thing, my suggestion is this: Take a good look at the world around you. People are losing their jobs by the thousands and retirement funds are evaporating. The fact that you can get so worked up over an advertisement shows just how good you have it in your mommy-blogging microcosm.
0 Votes
+ -
Like yappy little dogs
Rufus Dogg 18th Nov 2008
Pay attention to ME, ME, ME, ME... too many people out there
weighing in on this stuff without a clue. We need a good bought of
recession, drought and starvation to get us back to basics.

And, if that wasn't enough, Twitter was OUT for a WHOLE HOUR this
morning, right in the middle of a rant. I swear, I'm going to start a
campaign against them #twitterdogsagainsttwitter

I paid NO MONEY for Twitter and I deserve BETTER treatment than
this!

I'm going to start by tweeting all my followers. Follow me, moms!!
0 Votes
+ -
Very well said.
Karras 19th Nov 2008
>>
Take a good look at the world around you. People are losing their jobs by the thousands and retirement funds are evaporating. The fact that you can get so worked up over an advertisement shows just how good you have it in your mommy-blogging microcosm.

So well written it deserves to be repeated. Personally I barely have time to read and respond to a single intelligent comment but then I'm a work-at-home mother...maybe that's the difference.
Let me add to the already excellent commentary by stating the obvious. Come 2 a.m some night, when their little precious spikes a fever, are they going to remember their outrage before starting the tylenol/motrin routine? i think not, said the SAHM of three boys.
0 Votes
+ -
Women get mad for nothing
InAction Man 18th Nov 2008
Apparently some of them have way too much free time. I would like to see them do something about what really matters, not complain on ridiculous unimportant issues like this one. Sad!
0 Votes
+ -
Not sure...
Jennifer Leggio 18th Nov 2008
... that making a blatant statement about a gender is the right way to go, either. And it's not an issue of gender, it's an issue of groupthink. Men do the same thing. Otherwise we wouldn't have the NFL. wink
0 Votes
+ -
You may want to edit that "is" to "isn't"
Been_Done_Before 18th Nov 2008
Makes it seem like your agreeing with him.
0 Votes
+ -
Ack
Jennifer Leggio 18th Nov 2008
Can't edit. But thanks for pointing it out. I, for the record, am not agreeing with him. happy
0 Votes
+ -
Take the Ack back
A Nonny Mouse 19th Nov 2008
Don't worry, Jenn. If your "Not Sure..." post is read the way it was intended, starting from the subject, it makes perfect sense. Cheers. grin
0 Votes
+ -
Ok...
Jennifer Leggio 19th Nov 2008
...thanks. I take the ack back. happy
0 Votes
+ -
We need entertainment, and a sense of humor
InAction Man 18th Nov 2008
Men get entertainment watching the NFL but those women who complain about the ad don't have a sense of humor. And it is true that women in general tend to overreact over a few issues, motherhood being one of them.
0 Votes
+ -
Do you...
Jennifer Leggio 18th Nov 2008
... crush beer cans with your forehead when you watch games? wink
0 Votes
+ -
Some guys do that
InAction Man 18th Nov 2008
but they don't read zdnet blogs. I advise those who do it to make sure the beer can is completely empty, so they don't make too much of a mess. Some women might get mad and refuse to clean the mess.
0 Votes
+ -
And then...
Jennifer Leggio 18th Nov 2008
...the guy would be left in a puddle of beer with a concussion. Serves him right, I say.

See, now you're just trying to rabble rouse. Rabblerouse? Never can remember if that is one or two words.
0 Votes
+ -
I think it's two words with an hyfen
InAction Man 19th Nov 2008
"rabble-rouse"

P.S. No guy should be left with a concussion after performing the crush. There are plenty of instructional videos on he web explaining how to do it safely!
0 Votes
+ -
Not if they take 2 Motrin...
dunn@... 19th Nov 2008
Maybe some Micro-Brewery can take this on and add some Motrin to an easy-crunch can.

Motrin.
The choice of NFL Beer Can Crunch Fans.
wink
0 Votes
+ -
1, 2, 3... market!
0 Votes
+ -
Lulz. How true.
seanferd 19th Nov 2008
laugh
0 Votes
+ -
Group think must go!
Been_Done_Before Updated - 18th Nov 2008
we are just a mass of hearding animals that stop anything in our path.

Group ideas work both ways.. sadly this article points out the bad ways.

I see pettions with thousands of signatures and no response.. another example of those who yell the loudest get what they want. I guess in this instance they are just emulating their crying babies.
0 Votes
+ -
1st tweets
tweetip 19th Nov 2008
1st Tweets ~ timeline & chart updated
#motrinmoms??? http://tweetip.us/lknkw
We have truly become the United States of the Offended. There is no room for a sense of humor of any sort in the world of political correctness.
where motherhood was revered and career is now more valued. I and they feel something was lost in the transition.

A lot of the mommy bloggers took offense to the criticisim of Sara Palin for carrying her young'uns around. Perhaps the ad was a political statement as well.

It's a no win situation for eveyone I'm afraid.

Perhaps the career pundits are afraid of a resurgence of unplanned teenage pregnacy?

Go figure!
0 Votes
+ -
Palin and kid-wearing'
Rufus Dogg 19th Nov 2008
Make no mistake about it, the kids were a vital accessory to the
Sarah Palin brand. She wore them as proudly as she wore her
service pin and now her big Alaska bling.

The pundits who criticized the brand were poking at alligators with
sticks, but they knew it and the mommybloggers were played like
the marketing characters they are.

Really, crack a book people! Advertising and marketing is all phycology. The election is no more or less than a marketing
campaign with the exception that sometimes the scripted main
characters decide they are more than their script... and say weird
stuff that the PR people have to spin.

If there is a camera, there is no authentic. Airtime costs too much
money to not be edited.
0 Votes
+ -
Big business has to think this over pretty carefully. Motrin is a product. As such it needs to be sold, to make money. If you offend your customers, you sell less product. When your customers can communicate with other customers, you have a word of mouth nightmare.

Advertising makes a lot of money selling products, they had better look at the mommeybloggers seriously. They are potential customers, for Motrin, or for a less offensive alternative.

You are not allowed to be offensive comedians, when you are selling a product. Isn't Motrin intended for women?
0 Votes
+ -
Midol
Jennifer Leggio 19th Nov 2008
Midol is for women. Motrin is for any type of pain. It's just ibuprofen. But many mommybloggers were not offended, they just weren't as loud as the others. Yes, you do not want to offend your buyers. That is not advised at all. But should you walk on eggshells -- and lose precious investment -- over a subjective approach?
good commercial except for the crazy part. it's never a good idea to call someone "crazy".
0 Votes
+ -
Yeah
Jennifer Leggio 19th Nov 2008
Agree on the crazy thing.
0 Votes
+ -
If they have nothing...
Zorched 19th Nov 2008
...better to do in their lives than complain about a commercial, then they REALLY haven't known pain and misery, and should consider themselves gifted to be able to live such a life instead of griping at every perceived offense that comes along.

Try having a dozen or more surgeries, a life long illness, having your family slowly and miserably die in front of your eyes, and suddenly a comical commercial and griping about the piddly things in life becomes oh so inconsequential.

I honestly find the commercial funny and somewhat heartwarming. "...It's a good kind of pain..." The pains we go through as a sacrifice for those that we love are the best we can make. That's what the commercial is saying.

Bah... A bunch of whiners who have immersed themselves in their own little world of self-importance brought on by the attention of the big companies, incapable of seeing past the knee-jerk emotions that are brought about by day to day life. Because of this, they are unable to take a truly objective view on what's happening, and miss a great deal in life. Let's see if they can see past the immediate anger and hate that this post elicits and see if they actually objectively understand what's being said.
0 Votes
+ -
Mothers can be crazy sometimes...
Caggles Updated - 19th Nov 2008
Before anything else, I just want to say that I love
mommies. I love my mommy. I love my mother-in-lay-to-
be. I generally love mommies. They give so much to
their children and everything they do is partly
because of their kids. They are incredibly selfless
people and generally really awesome.

Now, that said, sometimes moms are crazy. This is one
such case. The Motrin ad brings up a whole bunch of
points that are completely valid: while wearing a baby
in one of those slings could be a great bonding
experience, babies are heavy and that's not so good
for your back. Having worn one such sling before I can
vouch for the fact that it's a lot like wearing a
school bag, only on your front instead of your back,
and we all know how bad a heavy school bag can be for
the back.

Other than that, all the commercial seems to be saying
is that moms these days aren't afraid to advertise
their closeness to their kids. That, and that babies
can make you crazy sometimes.

So, why the anger? It's a simple statement of fact
that these slings can cause pain in some women. I'm
not sure how talking about moms being proud of being
moms is offensive, and as for kids making you crazy:
these moms can seriously try and claim that they've
NEVER exhausted themselves (thanks to their kids) to
the point of being a little cranky.

I guess the controversy is a little ridiculous in my
eyes; almost laughable. What are these moms saying,
that they're absolutely perfect? Gimme a break! Learn
to laugh at yourself, mommies. I think you'll find
that your kids will laugh at you A LOT, so you'd
better hurry up and get some inkling of a sense of
humor.
0 Votes
+ -
Thank you
Jennifer Leggio 19th Nov 2008
This could've been a blog post on it's own. happy
0 Votes
+ -
yawn
shoechew 20th Nov 2008
"I love my mother-in-lay-to-
be."

As Frued would say, Giggidy giggidy!

Oh now that's offensive.
0 Votes
+ -
ClickaNerd.com - Mommy Blogger's Rule
TheTopNerd Updated - 19th Nov 2008
The power of Blogging is well known. Lowering overhead by allowing the blogger to operate at home while simultaneously doing the job is a smart approach.

Search Engine Optimizers (SEO's) cant hold a candle to the content providers like Mommy bloggers.

Large brands have figured it out. Small Companies can benefit as well. Just find the right person to manage the campaign and put the bloggers to work.

Don't forget basic SEO though.

See our SEO Tips:
http://www.clickanerd.com/techtips/tips/029-seo-techniques.htm
0 Votes
+ -
babywearing
ehk@... 19th Nov 2008
Given that "babywearing" has been the norm in Japan and Korea (as well as other cultures) for centuries, any American man or woman who thinks this is trendy or cutting edge makes themselves look like a silly git.

The American practice definitely deserves a bit of satire.

EHK
Tokyo, Japan
0 Votes
+ -
Leggio doesn't use a snugli, obviously
shava@... 19th Nov 2008
Baby carriers and baby slings are built to save the strain on your back and shoulders and neck from picking up and putting down, or carrying, a small child. What this commercial showed was that (a) Motrin didn't actually ask a real mom, EVER, what might cause them to need a painkiller; (b) Motrin believes that moms are shallow folks who snarkily treat their kids as fashion accessories; (c) that a woman should be prepared to be a masochist if she decides to become a mother.

Yes, on a general basis, the commercial itself was funny. If someone had produced it (say, The Onion, or AdBusters) as parody, it would have been grand. It's stylish.

But what you seem to miss is that it insults the target demographic. I mean, if you were advertising backup software, would you create an ad that included false information and glorified bad workplace practices, and then said that anyone who needed backup software was an ignorant boob anyway?

Whether it's true that people who need someone to nanny them for backup are somewhat defective, it's a bad ad.

Does that clarify anything?

p.s. my baby is almost 16 now, and probably could sling me if he wanted to, but I loved his snugli baby carrier 15 years ago, so did he, and I never had a back problem from it.
0 Votes
+ -
No, I have never worn a snugli
Jennifer Leggio 19th Nov 2008
I am not a mom. But, over the last few days I've spoken with several mom friends who have, or do, and all have the same reaction: "Relax, it's funny."

It's recognized that it might insult the target demographic. Or at least, part of it. The problem here is that the dissent was louder than the laughter, even when the laughter was more prominent. I am sympathetic (more so than some of my mom friends) to those who felt offended. I just don't think it was worth the negative impact on the mommybloggers' own brand to react that way. This wasn't life or death. No child was put in danger. No grave political mistake was made. It was an advertisement.

No, I've never worn a snugli. And I roll my eyes often at the stupid birth control commercials that show women as vapid, useless twits hanging out in a bar staring glossy eyed at each other. That is insulting to me. But who cares, right? It's an ad. It's stupid. It doesn't represent me (but it does represent many of my other gender kin). Should I write a blog and raise Cain because I was offended for 10 seconds out of my day?

I didn't think so.
0 Votes
+ -
Insulted?
Leeroy_Jenkins 20th Nov 2008
"And I roll my eyes often at the stupid birth control commercials that show women as vapid, useless twits hanging out in a bar staring glossy eyed at each other. That is insulting to me. But who cares, right? It's an ad. It's stupid. It doesn't represent me (but it does represent many of my other gender kin)."

To feel insulted by a commercial is a rather insecure trait, isn't it? Commercials don't come out and say "Jennifer Leggio, you are a failure if you suffer from this ailment and don't buy our cure!". There's no direct finger pointing to any one individual.

It is meant to be a communication that relates, simply, to those that can relate to it one way or another. If you can't relate then they don't mean YOU. And they sure as hell don't mean to tell the world that this is how YOU are.

And to those of your "gender kin" that relate to it, it may actually be important information. People who feel so sensitive to this type of advertising are too ignorant to realize anyone with 1/2 a brain won't apply the statements in an ad to an entire segment of the population. Even if they did... who cares????
0 Votes
+ -
You...
Jennifer Leggio 20th Nov 2008
...basically reiterated my point. I was exaggerating slightly to draw a parallel. Remember what I said about 10 seconds?

But thanks for rewriting what I said. wink
0 Votes
+ -
evidence?
nicey1966 19th Nov 2008
"Motrin didn't actually ask a real mom, EVER, what might cause them to need a painkiller"

Do you have any evidence for this statement? Moms, like most groups of people have a range of opinions, attitudes and experiences. Maybe the moms they had in thier focus groups DID get back and neck pain from carry a baby?

And, it's only an ad. It was obviously meant to be humerous. Get over yourself.
0 Votes
+ -
We're all consumers
stimply 19th Nov 2008
Frankly the ad didn't hit any note for me. Great, someone knows how to use and time Flash. I'm a sucker for commercials and this was flat. It doesn't surprise me that someone or some group was offended because we're a world of taking offense. What bothers me about the twitter on this from the mommie bloggers is that this is the battle they chose to wage.

This is up there with the Dunkin Donuts-Rachel Ray-scarf thing.

People are quick to take offense, quick to speak of offense, and very slow to think and process. Knee jerk reactions often rule the world.

Sad to say.

Excuse me now...I'm off to be offended by how dissatisfying this commercial was as a controversy.
Agreed, no matter what is said or printed, someone will take offense at it.
Almost enough to make you want to secede.

I'm realy surprised that stand up comics are willing to hit the stage anymore.

What we need is those mommy bloggers to go after groups like PETA that tell kids that their moms are murderers because they believe that meat is a food.

Ken.

Join the conversation!

Formatting +
BB Codes - Note: HTML is not supported in forums
  • [b] Bold [/b]
  • [i] Italic [/i]
  • [u] Underline [/u]
  • [s] Strikethrough [/s]
  • [q] "Quote" [/q]
  • [ol][*] 1. Ordered List [/ol]
  • [ul][*] · Unordered List [/ul]
  • [pre] Preformat [/pre]
  • [quote] "Blockquote" [/quote]
ie8 fix
Click Here
ie8 fix
Click Here

The best of ZDNet, delivered

ZDNet Newsletters

Get the best of ZDNet delivered straight to your inbox

Facebook Activity

White Papers, Webcasts, & Resources
ie8 fix
Click Here
ie8 fix