Why I think Google's new unified privacy settings make great business sense
Summary: There has been lots of noise since Google announced its unified privacy settings. We are so used to getting software for free that we don't want to pay. But Google needs to earn revenue from its ads.
There has been a heck of a lot of kerfuffle since Google announced in January that it was going to unify its privacy settings.
We are so used to getting social software for free that we are reluctant to pay for anything. But how does Google get its revenue?
By advertising.
And if Google does not specifically target users that click on adverts then its advertisers will go away. Google’s revenue will go down and it won’t have the cash to spend on R&D to innovate any further.
Which is fine if you are happy with that. The stock market however, will not be so happy.
Every advert that you clicked on Google’s search results page earns Google about $6.20 in revenue. It earns less for the adverts down the side, more for each ad on the top of search results.
Each time you click, you ensure Google gets continued revenue streams to create new products which are offered to you for free.
You do click on those ads don't you?
Clicking on those ads helps Google keep its products free. Advertisers pay, you benefit. Isn’t that what you want? You do prefer a streamlined service from Google after all?
Prefer to pay?
Would you complain if a new service, let’s say Google+ is offered as a pay as you go service? You might not be happy. You might not use the service.Perhaps you would prefer to pay for Google software, following the software licencing model that Microsoft employs? Pay upfront, use the software for a fixed amount of time before it becomes obsolete. Get patches and security updates.
Then pay for the next version of the software.
Perhaps you would prefer to pay per search, or pay per software access. Would you rail against paying 10c for each search you do, or would you prefer to let the advertisers pay for Google innovation with ads targeted to you?
Social = free right? Just forget the hundreds of thousands of dollars needed to buy the hardware in the datacentres. Forget the salaries paid to enthusiasts and geeks who love coding and bringing new products to market. Let companies scrape by on a shoestring budget and not worry when hardware fails or becomes obsolete.
Remember how frustrated you were with Twitter’s ‘Fail Whale’. Twitter started out with a couple of servers under a desk in California. The free service and no advertising meant that there was no money to buy better servers and improve uptime until decent investment was secured.
Your choice
Remember, you explicitly created that Gmail account, so you could get early access to Google+. You created the YouTube account so you could comment and rate videos. You signed up for Google Reader, because you wanted the power of a good online RSS reader.You signed up to access different Google software products. No one forced you to. You accepted the privacy terms when you signed up. You accepted the fact that the terms might change someday.
And Google is still not forcing you to sign up. It is your choice.
But if you do have more than one Google account, Google wants to mine the information that you have already willingly given it, to offer its customers, the advertisers, a better revenue stream.
There is nothing wrong with simplifying things, and simplifying privacy policies is a good idea.
If you really don’t like the idea of Google knowing so much about you then there are several things you can do. You can remove your data.
Delete your Gmail, Google reader, Google plus and Picasa account.
Don’t use Google search or Google maps.
Remember, you do not HAVE to use Google. You have a choice. There is always Bing, Hotmail, Facebook, Flickr, Bing maps -- and the iPhone of course.
Or you can put up with it..
Related content:
- Google's new privacy policy- The good, bad, scary
- Google's new privacy policy- Washington's misguided interrogation
- Be everywhere- Google’s real social strategy ZDNet
- Google gets more personal with 'Search plus Your World'
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Talkback
Excellent article
Having said that, I would be a little insecure about putting all my personal stuff anywhere in the cloud - but not just Google.
Sorry, but there are no free lunches...or Web-apps
You pay by spending more for the products that you use. If you didn't pay more for those products, it wouldn't be worth advertising them and so they wouldn't [i]be[/i] advertised on Google. If Google's advertisers weren't seeing an ROI, they just wouldn't do it. Note that you must both pay (in the form of increased prices) a "fee" to the advertising company and a "fee" to Google, because they are the middle man.
Furthermore, you skew the relationship you have with your application provider. MS has to listen to their customers because their customers pay them money. As an MS customer, I have power over MS. Google, too, must listen to their customers. But Google's customers are [i]not[/i] their users; neigh, their users are their product. The change in privacy policy is a perfect example of Google improving their product [i]for their customers[/i], with whom their loyalty must lie.
So know this: Assuming Google's techniques work, and they in fact target adds to you for products that you are actually likely to buy, you do not have more money in your pocket at the end of the year after using Google's products "for free" than you do after using Microsoft's products which you pay for. In fact, you may have less. It may be harder to quantify than "$150 for a 3-PC license of Office Home," but you paid for it. There is no free lunch.
Revisionist history
Also, there is no valid basis for attacking EFFECTIVE advertisers. If there is an ROI on advertising, it's because it's an effective way of matching consumers with the products they need/want. That's a good thing. Spam in e-mails and snail mails is much more wasteful.
For that matter, has anyone read it yet? It's only like a page long now. It seems much clearer to me. I don't see any changes, but I didn't carefully review the morass of policies that came before. I do know that different services were DEFINITELY sharing info back and forth, for instance Buzz, Picasa, YouTube, and now Google+ have always been asking me if I want to use the social services to share the content from my media services.
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Great Article
Information is collected for advertisers and Google's benefit, so we can't get paranoid about Google knowing all our habits, shopping, browsing otherwise we should buy a newspaper circle the ads, or walk to a mall like the good old days, the choice is always ours
Thanks for an excellent article
Thanks!
invasion of privacy
User Responsibility
Beforehand?
Common sense
Fraud
Google collects data surreptiously
It is true that you cannot get something for nothing, but most people do not understand the price they are paying. Privacy has become a joke until your identity gets stolen. Yes, Google has the right to make money. But we have the right to not be such fools as to give them our lives.
We have the right to not be such fools as to give them our lives.
"surreptitious"
Fairly isolated analysis...
Do not feel sorry for these savvy internet gate-keepers; they are sitting on a cash pile that would dent a government deficit.
Google is still barely adolescent, with this new dimension of indexed data and years of behavioural data still to be analysed it will get very interesting.
Their Policy is fine. And they still don't know WHO clicked the ads.
Google is scummy
Awesome Article Eileen
Get real people life costs.
If you don't like it go somewhere else it's your choice.
well . . .
A lot of people will, but personally I'm not sure. I'm not against the idea of paying for services, and I'm not really sure why so many people are.
"Would you rail against paying 10c for each search you do, or would you prefer to let the advertisers pay for Google innovation with ads targeted to you?"
10 cents per search seems like a bad way to do it - most services would probably opt for a monthly fee if they were ever to start charging for this stuff.
I actually don't have much of a choice when it comes to pricing, to be honest - I don't see many of them offering premium services for a fee anymore, which is how many of these services used to work.
I [b]do[/b] actually pay extra for Dropbox, which offers larger plans for a monthly fee.
No kidding!