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The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.

  • MacBook Air: The ultra Ultrabook and business Windows, too

    By Ted Schadler | February 6, 2012, 10:23am PST

    Ted Schadler lends some firsthand thoughts on using the MacBook Air in the enterprise.

  • ITIL adoption: 5 steps that can help with success

    By Stephen Mann | February 1, 2012, 9:55am PST

    Stephen provides five tips for aiding ITIL adoption in your organization.

  • We need to talk about ITIL

    By Stephen Mann | January 26, 2012, 5:19am PST

    ITIL bashing doesn’t work - but we continue to do it, writes Stephen Mann, who also wonders how the detractors, buyers, and sellers of ITIL can meet in the middle.

  • An investment strategy checklist for RIM's new CEO

    By Ted Schadler | January 23, 2012, 11:23am PST

    Ted Schadler has some advice for RIM’s new CEO: Stop fighting the consumerization battle and get back to RIM’s bread and butter.

  • Gamification can help your business internally

    By TJ Keitt | January 3, 2012, 1:25pm PST

    Can gamification help your business internally? TJ Keitt says yes - but offers some words of caution, too.

  • "iMessage Killed The SMS Star"

    By Ted Schadler | December 21, 2011, 7:37pm PST

    Are services such as iMessage and BlackBerry Messenger killing SMS? Ted Schadler believes so.

  • Top 10 IT Service Management challenges for 2012

    By Stephen Mann | December 16, 2011, 2:11pm PST

    2011 was a challenging year for Infrastructure & Ops professionals - and 2012 won’t be any easier, blogs Stephen Mann.

  • Email: Threat Or Menace?

    By Tim Walters | December 14, 2011, 6:45am PST

    Atos decided to ban internal email within the next 18 months. What’s your corporate email strategy? Tim Walters blogs that email isn’t evil and has a place in your corporate...

  • Meet Jamie: A HERO with the power to force change

    By David Johnson | December 12, 2011, 9:49am PST

    Do employees need to align with the policies and practices of the business - or does the business need to re-align with the employee? Dave Johnson blogs.

  • Shining the harsh light on cloudwashing

    By James Staten | December 8, 2011, 5:20am PST

    James Staten has been railing about cloudwashing for ages. Now, an award will recognize the most egregious offenders.

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