ITIL bashing doesn't work - but we continue to do it, writes Stephen Mann, who also wonders how the detractors, buyers, and sellers of ITIL can meet in the middle.
The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
Ted Schadler has some advice for RIM's new CEO: Stop fighting the consumerization battle and get back to RIM's bread and butter.
Can gamification help your business internally? TJ Keitt says yes - but offers some words of caution, too.
Are services such as iMessage and BlackBerry Messenger killing SMS? Ted Schadler believes so.
2011 was a challenging year for Infrastructure & Ops professionals - and 2012 won't be any easier, blogs Stephen Mann.
Atos decided to ban internal email within the next 18 months. What's your corporate email strategy? Tim Walters blogs that email isn't evil and has a place in your corporate collaboration strategy.
Do employees need to align with the policies and practices of the business - or does the business need to re-align with the employee? Dave Johnson blogs.
James Staten has been railing about cloudwashing for ages. Now, an award will recognize the most egregious offenders.
What skills will the Infrastructure & Operations Professional need in five years? John Rakowski provides some perspective from a recent study conducted with Forrester's Infrastructure & Operations Council.
Our top 10 predictions for the cloud computing market in 2012.