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How Systems of Engagement Are Turning Your Company Into a Software Vendor

As we enter the age of the customer we are leveraging cloud, mobile and big data technologies to build better and more complete experiences with our customers. In doing so we are creating new digital experiences, radically different interactions, and redefining what our companies do and how they should be viewed.

March 17, 2014 by James Staten

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Why Bitcoin is here to stay

The fact that crypto-currency makes illegal activity and terrorism easier to fund is deeply disturbing. But the drivers are simply too powerful: Crypto-currency is around to stay and the changes to our global economy will be staggering.

January 29, 2014 by Brian Hopkins

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Google aims for more eyeballs with VSP deal

As Google announces a partnership with VSP -- the largest optical health insurance provider in the United States -- the key business model of the year for wearables is becoming embedded into the health care system.

January 28, 2014 by J.P. Gownder

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2014: Cloud joins the formal IT portfolio

In 2013, enterprises got real about cloud computing. In 2014,we will integrate it into our existing IT portfolios -- whether IT likes it or not. See Forrester's 10 predictions for cloud computing.

December 4, 2013 by James Staten


Forrester's 2013 Cloud Predictions: A Look Back

At this time 12 months ago, Forrester released our predictions for what changes in the market would be brought about by the maturing of cloud computing. Looking back on the year, we can now see that, while the promise of a maturing market was strong, maturity was by no means uniform and thus our predictions proved to be a mixed bag.

November 22, 2013 by James Staten

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How Voice Controlled Intelligent Agents Can Reshape Computing

Forrester’s workforce survey reveals that 37% of information workers who have smartphones say they use voice command at least occasionally. But, Forrester's J.P. Gownder argues that voice control itself isn’t the main story. Rather, it’s about the new breed of data-rich intelligence – which we call intelligent agents – that will bring voice control to the masses.

November 12, 2013 by Phil LeClare

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Engagement, smart systems and nimbleness anchor top trends

Businesses are forced to operate at a new pace as they contend with informed customers, smart competitors, and employees who choose to use their own technology for work. These trends change how firms use information technology: to be smarter, more secure, and above all nimble.

November 5, 2013 by Brian Hopkins

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