The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
EMC and FatWire finally get together - but perhaps not as expected
SaaS ITSM tools: Forrester delivers market overview
12 Pieces Of Advice For IT Service Desks -- From A Customer
IBM Escalates The DevOps War With UrbanCode Acquisition
Calculating the fully loaded costs of corporate email: It's bigger than you think