The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
SaaS ITSM tools: Forrester delivers market overview
12 Pieces Of Advice For IT Service Desks -- From A Customer
EMC and FatWire finally get together - but perhaps not as expected
IBM Escalates The DevOps War With UrbanCode Acquisition
The hyper-portability of tablets drives worker productivity