Lloyd's of London has made Facebook a priority for customer communications. Ted Schadler blogs on what you can take from it to empower your employees to solve customer problems.
The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
The comforting image of Dell as being a glorified box pusher appears to be coming to an end.
How did the Associated Press use cloud computing to revitalize its offerings and stay relevant? James Staten explains.
How is GlaxoSmithKline empowering staff to drive innovation? Doug Washburn identifies another corporate HERO.
Why is the data center lagging in its use of cleaner energy? Doug Washburn explains.
Andrew Reichman doesn't want to be the analyst that said cloud was never going to happen. Opportunity for change in storage market exists, he blogs, but it's not likely the cloud will eliminate data center storage.
VMWare's upgraded Zimbra Collaboration Suite Appliance 6.0 signals that the race to the cloud email economic floor is on, says Ted Schadler.
What are you doing to maximize your cloud footprint? James Staten provides some tips.
Adobe's acquisition of Day Software signals that the company has gotten into the content management business, blogs Stephen Powers.
Five percent of enterprise IT ops teams today meet the requirements to have an internal cloud, according to new data from Forrester Research.