Forrester's Andre Kindness explains why monitoring tools and solutions need to move from a nice-to-have to a must-have before you can derive value from software-defined networking (SDN).
The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
To win in the cloud, you need to go native.
It’s easier than ever for empowered employees and app developers to take advantage of new devices and cloud-based software and infrastructure that you don’t support. To truly function as a service provider, ITSM needs to be more outside-in and consider the customer and the customer’s desired outcome.
With the latest release of Windows Azure here at Build, Microsoft’s premier developer shindig, this cloud service has become a serious contender for the top spot in cloud platforms.
Stephen Mann offers insight on the BMC's newly launched ITSM solution, MyIT. Bottom line: What customers get out of MyIT, not what BMC puts in, will be the real yardstick for success.
How do you drive social business transformation in your business? Here are four organizations doing it.
As Apple sweeps up the dust from their latest launch event, Microsoft expects to reach 2.1 billion people with its Windows 8 marketing launch over the next several months. What does the state of the Windows tablet landscape mean for infrastructure and operations professionals?
Fresh off the heels of Oracle OpenWorld 2012, Forrester’s James Staten offers insight on the company’s evolving cloud strategy.
The Dell XPS 13 is a "symbol of hope for the Ultrabooks," writes Forrester's David Johnson. Just don't use it while eating a cheeseburger.
"Hope is not a strategy." Forrester's David K. Johnson outlines why you need a workforce computing strategic plan.