Latest Posts

The Best Way To Develop Mobile Apps? Don't Develop Mobile Apps!

The future of mobile app development is more than just adapting to smaller screens, different programming languages, and new operating systems. Here's what app developers need to understand if they want to build modern applications that deliver contextual customer experiences.

January 17, 2013 by Forrester Research


How Amazon ruined my Christmas

Netflix's Christmas outage is yet another reminder that downtime happens at the worst possible time and the cloud is not inherently resilient.

December 27, 2012 by Rachel Dines

41 Comments 3 Votes

Customer experience at its worst -- and what IT can learn

It’s easier than ever for empowered employees and app developers to take advantage of new devices and cloud-based software and infrastructure that you don’t support. To truly function as a service provider, ITSM needs to be more outside-in and consider the customer and the customer’s desired outcome.

November 5, 2012 by Forrester Research