With the annual Forrester/itSMF USA IT service management (ITSM) survey fast approaching, Forrester's Stephen Mann speculates that this year's results will be significantly different from that of last year - showing that organizations have upped their collective ITSM game.
The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
Forrester's Eveline Oehrlich explains why it's time to forget ITSM and focus on its evolution – “Service Management and Automation”.
VMware Doubles Down On Heterogeneity With Nicira Acquisition, Steers Course To The Software Defined Datacenter
As HP, IBM, Dell, and Cisco battle each other to develop workload-centric infrastructures that tie hardware and software together, VMware continues to blaze the software-only path. Forrester's Dave Bartoletti shares how the latest acquisitions signal an important strategy shift for VMware.
What does the changing of the guard mean at VMware? James Staten takes an in-depth look at Pat Gelsinger's ascension and what it means for VMware's customers.
Cloud computing is a big priority for 35 percent of enterprises. But, how do you ensure your strategy is sound and you're not getting caught up in market hype? James Staten introduces you to Forrester's Cloud Computing Playbook.
ServiceNow has finally gone public. Here's what it means for ServiceNow, its customers, and other ITSM tool vendors.
Stephen Mann takes a moment to look at the IT service desk from the perspective of its end users, with words of wisdom from one anonymous customer.
As an I&O professional, I would argue that your success is as much a function of your mindset and how you conduct yourself as it is your knowledge and ability to execute. How you engage with the leadership of the organization, how you communicate and what others think of the quality of your character matters as much as your knowledge, if not more so.
This week, sandwiched between the annual Structure Big Data conference and the International Supercomputing show in Hamburg, Germany, ARM startup and HP partner Calxeda also found time to release the first well-documented x86 versus ARM benchmarks.
Stephen Mann outlines 13 reasons why I&O organizations continue to struggle with IT metrics.