Latest Posts

Customer experience at its worst -- and what IT can learn

It’s easier than ever for empowered employees and app developers to take advantage of new devices and cloud-based software and infrastructure that you don’t support. To truly function as a service provider, ITSM needs to be more outside-in and consider the customer and the customer’s desired outcome.

November 5, 2012 by Forrester Research


How will you manage tablet fever?

A whopping 82 percent of companies expect to support tablets for employees - welcome to the anytime, anywhere information workplace, writes Simon Yates.

September 26, 2012 by Phil LeClare