It's time for the CIO to take control of the disparate social initiatives and create a uniformed strategy that lays out the necessary people, process, and technology changes to make a social business work. But how do you get there?
The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
Is it time to start moving your workloads to the cloud?
The access and connectivity videoconferencing provides can have enormous impact on your business - but how do you get there?
Unfortunately I don’t often hear “strategy” and “IT service management (ITSM)” in the same sentence, unless of course someone is maligning the ITIL 2011 Service Strategy book or if an organization is justifying a significant investment in a new ITSM tool (to me this is too often the breeding ground for failed aspirations). Alternatively we often talk about (and are consumed by) tactical ITSM issues and our tactical responses. So where and what is your ITSM strategy? And where is your ITSM strategic plan?
Collaboration software-as-a-software platforms are emerging as the collaborative backbone of the distributed workforce. But are these tools ready for prime time?
The same forces that are eroding some jobs will fuel new ones. Taking a page from Forrester's Service Management and Automation Playbook, Stephen Mann outlines what the hottest infrastructure and operations (I&O) jobs of the next five years will be.
Partnership gives Lenovo boost in the global enterprise market and provides EMC with a greater footprint in China, blogs Bryan Wang.
Drawing from recent inquiries from Forrester's clients, analyst Dave Johnson looks at what matters to today's I&O professionals, and provides five critical insights into their pain and needs.
With the annual Forrester/itSMF USA IT service management (ITSM) survey fast approaching, Forrester's Stephen Mann speculates that this year's results will be significantly different from that of last year - showing that organizations have upped their collective ITSM game.
Forrester's Eveline Oehrlich explains why it's time to forget ITSM and focus on its evolution – “Service Management and Automation”.