Telcos' reputations for customer service came to a head in April, when ACMA announced a formal inquiry into the industry's ailing standards. But recent experiences with Telstra and Optus suggest they may finally be lifting their game — thanks to their warm embrace of social media.
A view from the trenches of Australian telecommunications. As the name implies, it’s a two-way conversation and we ask you not to pull any punches ... we won’t.
Australia’s first-world economy relies on first-rate IT and telecommunications innovation. David Braue, an award-winning IT journalist and former Macworld editor, covers its challenges, successes and lessons learned as it uses ICT to assert its leadership in the developing Asia-Pacific region – and strengthen its reputation on the world stage.
Telcos are clamouring for clarity around plans for next-generation wireless spectrum, but Stephen Conroy has been so distracted lately that enabling the NBN's 4 per cent seems to be on the back burner. The right approach could kill two birds with one stone — and keep Australia from missing yet another broadband boat.
For a government that's theoretically meant to be technology-agnostic, it was a big step to explicitly declare Telstra's Next G wireless network good enough that no further funding would flow to the company's potential competitors. Does this concession on the government's part signify it may be reaching a compromise in its long-running negotiations with Telstra?
No matter how many times it happens, it's still amazing to see how consistently and effectively politicians seem capable of putting their feet in their mouths. Yet in demonstrating their aversion to forward-looking ICT policies, the Liberals are not only proving their knee-jerk policy-making — but effectively threatening to hand the reins of Australia's telecommunications industry back to Telstra.
Questions over the pricing of NBN services were answered in part, as Exetel revealed an innovative pricing model that will save money for light internet users and price bandwidth hogs off of its services. Underneath that pricing, however, are some important lessons about the prices at which NBN Co can deliver its fibre services — injecting some reality into long-running speculation over future NBN pricing.
Stephen Conroy must have been biting his tongue hard since receiving the NBN implementation study two months ago. Here he was, sitting on good news, while having to endure a constant barrage of criticism from every quarter. But now that the report is out, and supports the NBN, an emboldened Conroy has gained a new legitimacy. Can the NBN save Labor?
Telstra markets its new T-Hub device as "The Future in a Phone" — but as telcos go fancy in an attempt to stem the exodus of revenues from landline services, customers may be asking a more relevant point: does the home phone even have a future?
Just before Christmas, I shared my experiences with a hobbled home phone service that was delivering 1995-era dial-up internet speeds, if any connection at all. Here's how that story ended — and the very interesting lesson I learned about Telstra's PSTN in the process.
After years of spruiking Australia's so-called "mandatory" internet filter comes the revelation, from no less than Stephen Conroy, that it is in fact optional: anybody who wants to circumvent the filter is free to do so without penalty. One might ask: what, then, is the point of this whole expensive exercise?
If ever there were doubts that Apple views its carrier partners with contempt, the design of iPhone OS 4 lays them to rest.