If there's one indication that customer relationship management (CRM) systems at telcos are screwed, it's got to be the phenomenon of the 'zero dollar' bill. This typically occurs when a customer changes suppliers, but the telco's computerised billing system doesn't quite know what to do...
A view from the trenches of Australian telecommunications. As the name implies, it's a two-way conversation and we ask you not to pull any punches ... we won't.
As large as the US mainland but with a smaller population than Texas, Australia relies on ICT innovation to maintain its position as a first-world democracy and a role model for the developing Asia-Pacific region. Award-winning journalist David Braue has covered Australia’s IT and telecoms sectors since 1995 – and he’s as quick to draw lessons from their failures as to laud their successes.
I wouldn't have wanted to be in Telstra spokesperson Rod Bruem's shoes when he walked out of a lift last week to be confronted by The Chaser boys asking if Telstra wanted to purchase naming rights to Cyclone Larry. Bruem told Full Duplex he glibly sent the Chaser crew off to arch-rival Optus: "We've been doing a lot of good work up there but Optus is nowhere to be seen -- maybe you should go speak to them.
I don't normally read the job ads in the morning papers, but this one caught my eye:A rare and exciting role has arisen with Vodafone Australia for a talented individual to join its established Public Policy group at a managerial level.Working within a collaborative team environment you will be responsible for providing economic thought leadership together with leading and advocating Vodafone's economic policies.
Interesting reading in Om Malik's article for Business 2.0 magazine that some parties are expecting a wave of mergers and buyouts to ensue in the ranks of networking equipment vendors if Alcatel and Lucent jump into bed together.
It can't be easy being a Telstra spokesperson presenting to a conference composed of rival telcos, regulators and government officials -- not to mention disgruntled customers. Especially if you're speaking before lunch.
As part of my strategy of ... well talking to people (you can see the life of a journalist is very complicated), I had coffee yesterday with current Tangler and former Dot Communications boss Marty Wells.
It's no secret that shadow communications minister Senator Stephen Conroy didn't have a good day on Wednesday. Full Duplex doesn't know whether -- like many high-flyers from Australia's telco community -- the politician was suffering a hangover after ATUG's annual awards on Tuesday night.
Those of us who've spent a bit of time attending conferences around Australia will know that every event has its bloopers. This week's Australian Telecommunications Users Group (ATUG) conference held in Sydney was certainly no exception.
If there is one thing that the growing blogging phenomenon makes clear, it is that the Internet is not a single-user publishing medium. Online publishing is all about the conversations that develop between professional and, increasingly, amateur writers who are interested in publicly discussing the issues that matter to them.
When I heard last week that global carrier AT&T had signed up local telco People Telecom to provide wholesale co-location and domestic voice services, I wasn't surprised. It probably wasn't too hard to organise meetings between the two given that AT&T has offices in People Telecom's North Sydney building.
Does the term 'LPB' mean anything to people out there? No?
The last time I used a payphone was back in the summer of 2001. I remember it being a cool summer filled with constant rain, a summer in which seeing clear sky was a rarity and it was tough to get the mould out of your clothes.
Sitting in Telstra's half-yearly financial results briefing recently I couldn't help but wonder how the company's chief executive Sol Trujillo kept his cool for so long. Sol Trujillo a beer drinker?
"Forget it, Jake. It's Chinatown." These lines were famously uttered at the conclusion of the 1974 noir film Chinatown.