The ToyBox

Ricardo Bilton & Gloria Sin

Dead iPad battery will be replaced with another iPad for $99

By | March 15, 2010, 3:15am PDT

Summary: Normally when the battery dies on a gadget, the company replaces the battery for some sort of service charge. Not so with the iPad - Apple is planning on giving you another tablet in its place for $99.

Normally when the battery dies on a gadget, the company replaces the battery for some sort of service charge. Not so with the iPad - Apple is planning on giving you another tablet in its place for $99.

According to Apple’s FAQ page on the iPad battery, should something go wrong with your iPad that wasn’t your fault (meaning you didn’t drop it because you’re clumsy with shiny objects), Apple will replace it with a “replacement” iPad with factory settings (meaning all of your saved information and settings are gone).

I assume Apple will refurbish the iPads and re-sell them on their online site to maintain that “green” image and not look like they’re just tossing dead gadgets by the wayside. But what they might be shipping back to consumers could be a refurbished iPad, as the FAQ page states “replacement,” not “new.”

But note that with the $6.95 shipping charge, this will all actually cost you $105.95. I wonder if that can be avoided by taking it straight to the Genius Bar and making the exchange there, as I have done in the past with one of my old iPods.

One of the biggest problems I’ve always experienced with Apple products (particularly first-gen editions) is poor battery life. I don’t know how many times I had my old iPod mini replaced, and like the future iPad, I always received a new iPod mini instead of just swapping the battery out. But that’s probably one of the reasons there are no iPod minis left on the market anymore.

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Rachel King is a staff writer for ZDNet based in San Francisco.

Disclosure

Rachel King

Rachel King has no business relationships, affiliations, investments, or other potential conflicts of interest relating to the content posted in this blog.

Biography

Rachel King

Rachel King is a staff writer for CBS Interactive in San Francisco. Before serving as a contributing editor at ZDNet in New York City for two years, she previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish America Magazine and the New York Daily News, among others. Rachel has a B.A. in Mass Communications and History from the University of California, Berkeley and a M.S. in Journalism from Columbia University, where she served as art director for the student magazine, Plated.

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On the contrary, it is eco-friendly because ...
mwagner@... 22nd Mar 2010
... they can guarantee that the battery is recycled (or refurbished and reused). The key though is that they retain the customer who cannot buy the battery from a third-party. Oncwe you are an Apple customer, you cannot go anywhere else for parts (or even accessories) unless Apple has already taken a cut through cross-licensing. Jobs is 'crazy like a fox'.
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Replacement cost
MoeFugger 15th Mar 2010
"I don?t know how many times I had my old iPad mini replaced"
So this might cost someone a lot of money when it breaks under warranty.
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hmm
Badgered 15th Mar 2010
So this might cost someone a lot of money when it breaks under warranty.

I would certainly hope that's not a cost you would incur under warranty. I was assuming she meant after the warranty expires.
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What's an "iPad mini"?
John Zern 15th Mar 2010
Or is that just the new name for the iPod Touch?
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iPod mini - not iPad mini
dave95. Updated - 15th Mar 2010
You may want to read that again, that is unless
you're just thinking out load waiting for the
opportune time to use iPad mini as some negative.

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the original blog read:

One of the biggest problems I?ve always experienced with Apple products (particularly first-gen editions) is poor battery life. I don?t know how many times I had my old iPad mini replaced, and like the future iPad, I always received a new iPad mini instead of just swapping the battery out. But that?s probably one of the reasons there are no iPad minis left on the market anymore.

I guess it was just "iPad" on the mind? happy
  • Flagged
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Trolling, are 'we"?
still not nice 15th Mar 2010
Or do you like picking on girls.

wink
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Delete
dave95. Updated - 15th Mar 2010
.
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Becuase none of their products have them anymore. I realize that the "ultimate design & look" may be slightly compromized by a removable battery, but all my current non Apple products have one & I like it. Let me replace my own battery so I can keep my device with all its settings & loaded content. I am on my 3rd battery on my current mobie phone. Never had to be without it for even minute & it still has all my settings after replacement!
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Non-replaceable batteries
codehopper 15th Mar 2010
Great source of recurring revenue. Creates jobs for those who replace batteries.

Provides jobs to the post office or couriers.

Costs you money, requires work to reload, BUT you are only the customer, why on earth would Apple care?

People will keep on buying because Apple is the best proprietary vendor out there. M$ could take lessons from them.

Have to admit Apple does create beautiful products.
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You Can Replace Batteries On Any Apple Device
itanalyst2@... 15th Mar 2010
You just have to have the courage and technical know-how...I replaced the battery on my IPhone 3G and it worked fine afterward...of course it was already out of warranty, so do at your own risk.
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You are just making all our arguments even more relevent! All you should have to do is take a snap on cover off & pop the battery out, then pop the new one in & snap the cover back on.
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Jehovah Jobs knows that his mindless cult following is not capable of replacing those batteries themselves; Hell, they can't think for themselves, are we really supposed to think they can stifle their "ooh's and aah's" from the "beauty and magic" of this thing long enough to change the battery?

Plus, Jobs has such a great track record with lock-in on this device, why stop at the battery? No, Apple will control that as well.

But why stop there? Jobs will control the entire hardware by sending you a refurb unit, not the one you originally paid for, hence ending true ownership of the device.

At this point it's a lease...the company is telling how you can use it, when you can trade it in, and how much it will cost to do so.

And like I said, Jobs knows the Apple camp, he knows his boys are foolish enough to fall for it.
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Ownership?
rarsa 15th Mar 2010
"hence ending true ownership of the device."

I honestly think that in Jobs dictionary "ownership" is defined as "belongs to Apple to do with it as it wishes".

You are right on the money. People don't Own their Apple devices, they are just "allowed" to use them. The only illusion of ownership is the price that people pay.
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Actually like the policy...
James Quinn 15th Mar 2010
Who knows what causes a battery failure. It could be a faulty power
management chip. It could be a contacts issue. If I get a new unit I
could kill multiple birds with one quick stone. If I go spend X amount
of money on a new batter and I'm not even sure it would be less than
99 bucks and take the time to change it I could find myself with
another battery issue might I not? Waisted time, waisted effort,
waisted money and I still have to get it repaired. Great idea guys!

By the by if my iPad has a battery issue it can still be powered up with
an external source and all settings, Apps and data can be restored to
the new one. Sheeezzzzz.

Pagan jim
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Is the iPad compatible with Mac Time Machine or Windows Home Server for backup and restore?

If so then then a replacement would be easy to get all your files and settings resotred, if not then this product is a waste of money.
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I honestly don't know.... but
James Quinn 15th Mar 2010
that was not what I was thinking. The iPad "IF" having a battery related
issue would still be able to power up using an external source. So you
could back it up using ITunes syncing tech and or the Apple store could
take it out back plug the iPad in and transfer from the old iPad to the
new. I wonder if someone would make a time machine app for that/ ha
or the windows alternative. Still even if you are a PC user it is VERY likely
you will be an ITunes user at least for the iPad and have that
syncing/backup option available to you.

Pagan jim
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Not really needed....
dave95. Updated - 15th Mar 2010
I am sure you can use Time Machine or Windows
Home Server if you so choose. But
seriously it is so brain-dead simple now to
keep your content, data backed-up. The way
the iPad work will be just like the iPod
Touch and iPhone. With each sync to a
computer, the iPad also backs up data and
content.

If you received a new iPad and want to
recover all the same content, data, saved
games etc on the new iPad, you simply syncs.
It will ask you if you want to restore the
backed-up content, data.... This is such a
simple process I am amazed that tech savvy
types are making such a big issue.

I needed to replace a few iPod Touches I was
having problems with and with each new one I
sync, all data, content, games were
transfered back over to my new iPod Touch.


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Not sure if it compatible with either
Pete "athynz" Athens 15th Mar 2010
but it IS compatible with iTunes and iTunes keeps a backup of each device synced to it so the iPad's compatibility with Time Machine or Home Server is academic.
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not make you right.

Pagan jim
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True
rahbm 15th Mar 2010
"Insults do not make good argument. Repetition does not make you right."

Too true.

However, it makes trolls easy to identify.
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Fail on so many levels.....
dave95. 15th Mar 2010
This so called "Apple Camp" that seem to be
buying up all the iPhones, and iPod Touches,
and iPods, and now the iPad are largely
Windows based using consumers, if you did not
know (apparently not). What gives? I thought
they're all supposed to be Apple camp, flag
waving, cultists buying Apple products?

Regarding the battery program: I can't begin
to tell you how happy I was when my iPod
Touch died (was having problems with Vista
which killed it). My old iPod Touch had
scratches on the screen and a few other
dings. I was more than happy to hand the guys
at the Apple Store my old iPod Touch for a
new spotless one.
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Ah, the customer base...
zkiwi 15th Mar 2010
Which apparently includes a veritable swarm of Microserfs who prefer the iPhone to WinMo.

Either such as the iPhone is a great product, or Jobs' reach is long indeed, deep into the land of "One Microsoft Way."
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One Only Wishes
itanalyst2@... 15th Mar 2010
it were that simple...but Jobs makes it like doing neurosurgery to get anything done with an IPhone....if it were so simple to snap the case off and swap out the battery that would be awesome.
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Awesome
DeusExMachina 15th Mar 2010
Um, it is that simple. Contrary to previous statements, it takes no great
amount of technical know how to disassemble an iPod to replace the
battery, and it can be done in under four minutes.

Maybe it is because I have a degree in neuroscience, but IMO it is
NOTHING Like neurosurgery. More like eating clams.
...and I have to have it repaired...Apple is going to charge me USD$105.95 for the privilege of me sending it back to have it REPLACED with a (most likely) refurbished iPad? And they won?t even transfer my data to the "new" iPad? What a crock of $hit.

Just one more reason I will never purchase any Apple products ever again.
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Not quite how it works...
dave95. Updated - 15th Mar 2010
If your battery ever goes "south" and it is
still under warranty, it is free to replace.
YOU PAY APLLE NOTHING to have it taken care
off.

If your battery goes "south" and it is out of
warranty (say 2/3 years), you bring it into an
Apple store and for $99 get a new one same day,
just like the iPhone/iPod Touch. Apple is not
claiming you can bring it to an Apple Store
right now but once there's enough supply in the
market, I see them allowing this.

Why I see this as a good deal:

How many cases do you see of users battery
dying weeks, or a few months after they've
purchased an iPhone, or iPod Touch? How many
cases do you see of users battery heading south
after they've recently purchase an iPad or a
Netbook for that matter? Most battery die out
years after purchase (use cycle). So I am
paying $99 for a *newer* iPad 2/3 years from
now (means newer than my old, no dings or
scratches I may have on my old iPad etc). Not a
good deal you say?

If you sync your iPad with a computer (as most
will do) their data, content is already backed
up.
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In either case ... your data is gone, right?
de-void-21165590650301806002836337787023 15th Mar 2010
Mind you ... since your iPad has no USB or MMC sockets, it won't contain any data that you can't re-download from iTunes, right?

Question is, if you've bought some tracks from iTunes, do you have to re-buy them if they were lost when Apple replaced your iPad?
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Just like the iPhone/ iPods
dave95. 15th Mar 2010
Every time you sync your iPad to a computer, it
backs up whatever you've purchased. Plus Apple
allows for a free re-downloading of content in
such situation (not sure how many though).

But keep in mind this is just a battery
discussion, in case of a dying iPad battery you
can always plug the device into a computer for
backup/ syncing.
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Apps
wcb42ad 15th Mar 2010
Does it back up saved data on apps? I've not really noticed if iTunes does so using my iPod touch. While tha actual apps, video and songs may be backed up, does anyone know if this is the case with data?
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Nice! Thanks for the info (nt)
wcb42ad 17th Mar 2010
nt
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Wrong
DeusExMachina 15th Mar 2010
"Mind you ... since your iPad has no USB or MMC sockets, it won't
contain any data that you can't re-download from iTunes, right? "

iPad has 30 pin connector, with USB available through converter/dock.

As to that last bit, assuming you are correctly using double negative,
yes, all data can be restored with iTunes.

"Question is, if you've bought some tracks from iTunes, do you have
to re-buy them if they were lost when Apple replaced your iPad?"

Why even ask this silly question?!?
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Duh!
rahbm 15th Mar 2010
"Why even ask this silly question?!?"

Because he is a well-known NBM troll, and they just HAVE to try to sling off at Apple at every chance, even if they risk looking foolish doing so.
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Why even ask this silly question?!?
still not nice 15th Mar 2010
You know why...

lol... grin
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Not a warranty issue
Jim__J 16th Mar 2010
Reading the actual Apple FAQ, it does not mention anything about warranty. I interpret it as any battery failure they while "replace for free" -- with a $99 + shipping "service fee". If it were covered under warranty it would say so. Anyway the $99 "service fee" is just another way to extract more money from fanbois.
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Like the others, you're also wrong......
dave95. Updated - 16th Mar 2010
What's the purpose of warranty if you have to pay for a defective battery? As you can see below, they will replace dead batteries under warranty on iPod, iPod Touch, iPhones, Notebooks and now the iPads. Same policy they've ran for years, but NBMs as we are finding out in these posts never new this.


http://www.apple.com/batteries/replacements.html


-----------------------------------------------

Apple's Battery Replacements Policy:

After a period of time that will vary depending on use and settings, you may find that your battery will power your device for only a couple of hours, requiring you to charge more frequently. Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced.


You may choose to replace your battery while it still has a little juice left, or wait until the battery does not hold enough energy to power your device at all to replace it. As with all batteries, proper disposal is essential. Check with your local waste or recycling company to determine the disposal method for your area. Putting any battery directly in the trash harms the environment.

iPod Owners

Your one-year warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPod purchase with the AppleCare Protection Plan for iPod. During the plan?s coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $49 (iPod shuffle), $59 (iPod nano and classic), $79 (iPod touch) plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner.

iPhone Owners

Your one-year warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare Protection Plan for iPhone. During the plan?s coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner.

Notebook Owners

Your one-year warranty includes replacement coverage for a defective battery. You can extend your replacement coverage for a defective battery to three years from the date of your notebook purchase with the AppleCare Protection Plan. However, the AppleCare Protection Plan for notebook computers does not cover batteries that have failed or are exhibiting diminished capacity except when the failure or diminished capacity is the result of a manufacturing defect. Apple offers a battery replacement service for MacBook Air and all MacBook Pro notebooks with built-in batteries. You can purchase replacement batteries for late models of Apple notebooks directly from the Apple Store.


---------------------------------------------

iPad Owners:

Every iPad comes with complimentary telephone technical support within 90 days of your iPad purchase. In addition, your iPad, its rechargeable battery, and all included accessories are covered against defects for one year from the original purchase date by a limited hardware warranty.......

http://store.apple.com/us/browse/home/shop_ipad/family/ipad

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Why?
oncall 15th Mar 2010
Would you turn in your iPad loaded with personal data? Since you know you are not going to get back the original anyway. You would be better off syncing your iPad to back it up then wiping (restoring) it before giving it to Apple.
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Whoa!
rhonin Updated - 15th Mar 2010
So if I bought an iPad (not!) and the battery needs replacing, they would replace my comfortable, setup the way I want iPad with a refurbished unit? That had who knows what wrong with it? and will/may have additional/same issues that caused it to be refurbed in the first /second/... place?

Just reinforces why an iPad is a gadget I do not need...

whoa!
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And...
Economister 15th Mar 2010
if you keep your iPad in spotlessly clean and pristine condition, the one you get back may be less than perfect.

No go. Period. I would want MY iPad back, not someone else's. And what about proof of ownership? You now have an iPad in your possession that you did not pay for. And what if it is lost or stolen? Will Apple issue you a new proof of purchase with the proper SN?

Simple solution: Make the battery fricking user replaceable.
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Knowledge is a powerful thing
DeusExMachina Updated - 16th Mar 2010
You clearly know NOTHING about Apple refurbs. Apple typically
replaces any cosmetically damaged external casing. So it will be
indistinguishable from new. Try keeping your unit THAT pristine.

You also have clearly never taken a unit in to the Apple store. Your SN
is scanned and recorded, and is assigned instantly to the database as
belonging to you. The serial number is correctly assigned at
replacement time.

Seriously, why do you routinely insist on voicing opinions on matters
you know nothing about? You don't like Apple. Fine. You are welcome
to you opinion. But because of this enmity, you have ZERO knowledge
of the products and procedures, so why then offer your ill-informed
opinion?

As for user-replaceable batteries, the choice is not so clear cut.
User replaceable batteries add to device cost, device waste, device
complexity (and thus add an additional fail point to the hardware)
device weight, and lower battery life.
While the degree of this may be slight, and thus the merits of one
approach vs the other are debatable, the subject clearly involves
issues beyond your oversimplification.
If you don't like Apple's decision to come down on the side they did,
you are free not to buy their products, something your ignorance
shows you clearly have done.
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Refurbished....
dave95. 15th Mar 2010
Your view on refurbished devices may have been
tainted by other OEMs low quality.

Apple has always ran the "refurbished" program
when replacing devices, going back to the very
first iPods. Maybe the reason you never knew this
is because it's never been a problem with
quality.
0 Votes
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Apple refurbs seem OK to me. YMMV.
joetron2030 15th Mar 2010
My wife purchased a refurbished 5G iPod Video (30GB) through the Apple store as a gift about 4 years back. Since it was purchased directly through Apple.com, she was able to add an AppleCare warranty to the refurbed iPod as well. In total, I received the iPod with Apple Care for the same price as a new iPod without the extended warranty. I have had zero issues with my iPod.
This article starts with a blantant misstatment.

"Normally when the battery dies on a gadget, the company replaces the battery for some sort of service charge."

I'm sorry, but normally when the battery dies on a gadget, the user goes to the store and buys a new battery and replaces it themselves for no service charge. And that is one of the main reasons that I don't buy apple products. My Sansa Media player has a user changable battery. My Samsung Eternity has a user changeable battery. And both allow me to expand the available memory by adding a micro SDHC card. Wow, imagine that! I can have a library of music on micro SDHC and can swap them between devices!

I like much of what ZDNET has to offer, but I would like to see the Pro Apple / Anti Microsoft tilt replaced with unbiased reporting. Apple is the only vendor, or at least the biggest vendor, that makes life so difficult for it's fans. Your iPhone died, we'll send you a replacement in 4 days. Your battery only holds a charge for 8 hours, too bad, charge it more often. Your laptop battery is dead, you'll have to go without your laptop and send it in to us so we can replace the battery for you. Say all you want about Intel/Microsoft, but I'll take them and all the other vendors out there any day over apple. I don't care how "cool" their stuff is, they punish their users with overpriced, unfriendly gadgets.
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WRONG
Pete "athynz" Athens 15th Mar 2010
This article starts with a blantant misstatment.

"Normally when the battery dies on a gadget, the company replaces the battery for some sort of service charge."


This is wrong in that the company referred to is APPLE. So it is not a misstatement.
0 Votes
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WHAT?
rahbm Updated - 15th Mar 2010
This article starts off with blatant troll bait for a headline!

"I like much of what ZDNET has to offer, but I would like to see the Pro Apple / Anti Microsoft tilt replaced with unbiased reporting."

This article was hardly pro-Apple. ZDNet has one guy who like Apple (Sam Diaz) and a couple who like Linux and open source (Paul Murphy & Dana Blankenhorn) but most are pro-MS to at least some extent.

Add to that the tedious bleatings from all the trolls - mostly of the NBM variety - in the Talkbacks, and the only way this site could get any more pro-MS would be if it were peopled exclusively by Microsoft sycophants.

Sigh. Next you'll be saying Faux News is pro-Democrat!

Frankly I am sick to death of all the trolling and company or product bashing that goes on here; finding any decent, constructive commentary is becoming quite rare.
0 Votes
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Your reply is a series of misstatements.

"I'm sorry, but normally when the battery dies on a gadget, the user
goes to the store and buys a new battery and replaces it themselves
for no service charge."

Um no. Except for a few vendors, good luck going to your local
BestBuy and finding the right battery. Good luck finding even the
major vendors' batteries in two years.

"I like much of what ZDNET has to offer, but I would like to see the Pro
Apple / Anti Microsoft tilt replaced with unbiased reporting."

What a joke. Please point to examples of this so-called bias. The staff
at ZDNet is so chock full of MS apologists and Apple bashers, it is well
known to read any Apple article with a grain of salt.

"Your iPhone died, we'll send you a replacement in 4 days. Your
battery only holds a charge for 8 hours, too bad, charge it more
often."

You've clearly never owned these products, or set foot in an Apple
store. Your iPhone died, they can usually have it running in a few
minutes. If not, they tend to get it repaired and back to the store in 24
hours. What happens when your Motorola or Nexus One dies? What
about your Samsung Eternity? How much is your local store going to
charge to fix that?
BTW, battery swaps are done in the store in under an hour. They do
NOT send them anywhere to do it either.

Calling Apple products over-priced and unfriendly just shows your
complete lack of information, and your evident bias.
Almost sounds like Apple is out to get your personal data !? And I was hoping Apple be a bit more Green than exchanging your whole iPad and that for the disgusting price of $99. For me this clearly is an iPass, not an iPad.
0 Votes
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Fool me Once Shame on you...
jpr75_z Updated - 15th Mar 2010
And you kept getting more iPods - when do you wake up and say enough! Apple fans are an odd lot. They pay through the nose for mediocre hardware and software and keep going back for more. Save your money and least buy something that you can replace the battery in yourself. Geez.
0 Votes
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A six year old could replace an iPod battery.
DeusExMachina 15th Mar 2010
The fact that you can't is telling.
0 Votes
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First counter obviously this is not an "Under Warranty"
policy some people are so automatic in their Apple hatred
they don't even take a second to think.

Second, This is a situation where the battery fails you can
still plug the iPad into a power source and Apple will do so
to get all your stuff on the new one...sheeeezzzz.

Third, This is a GREAT policy not a bad one. You come into
the store with a problem and it is solved quickly and
cheaply.

Fourth, The old and worn out replaceable battery saw. Man
for some of you it should have long ago been obvious
Apple is not making products for you and will NEVEr cater
to your needs so move on... Nothing to see here. Who
knows what a battery for this device will cost perhaps 99
bucks is a cost that would normally be for a replaceable
battery in this case? I don't want to carry a battery around
with me "Just in case" cause well that is extra bulk and
weight. Mobility is key for me.

Pagan jim
0 Votes
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... they can guarantee that the battery is recycled (or refurbished and reused). The key though is that they retain the customer who cannot buy the battery from a third-party. Oncwe you are an Apple customer, you cannot go anywhere else for parts (or even accessories) unless Apple has already taken a cut through cross-licensing. Jobs is 'crazy like a fox'.

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