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Holiday Inn to start testing smartphone hotel room key program

By | May 25, 2010, 2:10am PDT

Summary: Holiday Inn is currently gearing up to test a program at a pair of selected locations in which smartphones would be used as hotel room keys.

If the idea of being able to use your smartphone to display boarding passes excites you, then you’ll be happy to know that that convenience could be extended to hotels.

Holiday Inn is currently gearing up to test a program at a pair of selected locations in which smartphones would be used as hotel room keys.

According to USA Today, InterContinental Hotels Group (the company encompasses Holiday Inn, among other hotel chains) says that the motivation for such an initiative is that guests prefer to avoid the front desk and don’t want to be burdened with extra items. (Is a thin plastic card really that cumbersome?)

IHG’s test program will take off first at Holiday Inn locations in Chicago and Houston with technology made by Open Ways that should be compatible with the iPhone, Blackberry and Android-powered devices. Basically guests register with the hotel and download an app, which could be slightly annoying unless you travel frequently and will make good use out of it.  Upon arrival, guests open up a confirmation email on their smartphones and then hold it up to the door’s sensor for entry.

Seems simple and handy enough, and it would save on plastic consumption of all of those key cards. Although not everyone has a smartphone, so hotels would need to keep service that on hand.

Do you like the idea of using your smartphone for unlocking and locking your hotel room door?

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Rachel King is a staff writer for ZDNet based in San Francisco.

Disclosure

Rachel King

Rachel King has no business relationships, affiliations, investments, or other potential conflicts of interest relating to the content posted in this blog.

Biography

Rachel King

Rachel King is a staff writer for CBS Interactive in San Francisco. Before serving as a contributing editor at ZDNet in New York City for two years, she previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish America Magazine and the New York Daily News, among others. Rachel has a B.A. in Mass Communications and History from the University of California, Berkeley and a M.S. in Journalism from Columbia University, where she served as art director for the student magazine, Plated.

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RE: Holiday Inn to start testing smartphone hotel room key program
bwolfe90@... 25th May 2010
If I can check-in using the app and completely by-pass the front desk I think it would be great. There is nothing worse than arriving at a front desk behind a large group of people, especially at smaller hotels where it's not uncommon to find one desk clerk. With one hand I can pull my phone out and launch the app. I cannot normally pull a keycard out of my wallet with one hand.
Sounds like a typical stupid example of using technology for technologies sake. Replace something perfectly simple & straightforward with something complex, why?

Personally I'd be more impressed with a headline like 'Holiday Inn starts testing clean sheets & empty ashtrays initiative'
If I can check-in using the app and completely by-pass the front desk I think it would be great. There is nothing worse than arriving at a front desk behind a large group of people, especially at smaller hotels where it's not uncommon to find one desk clerk. With one hand I can pull my phone out and launch the app. I cannot normally pull a keycard out of my wallet with one hand.

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