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HTC Evo 4G shortage starts while Sprint expands 4G network

By | July 13, 2010, 1:35am PDT

Summary: The good news is that Sprint is expanding its 4G network to cover seven more metropolitan areas. The bad news is that its cornerstone smartphone, the HTC Evo 4G, is in very short supply these days.

The good news is that Sprint is expanding its 4G network to cover seven more metropolitan areas. The bad news is that its cornerstone smartphone, the HTC Evo 4G, is in very short supply these days.

The latest roll-out will bring Sprint’s 4G service to Rochester and Syracuse, New York; Merced and Visalia, California; Eugene, Oregon; and finally Tri-Cities and Yakima, Washington. They have to start somewhere, right? But Sprint is also planning to have 4G up and running in Los Angeles, New York and Miami by the end of the year.

Sweet? Not so fast. Sprint has reportedly sold approximately 300,000 units of its most popular portable, 4G-enabled device, finally bringing it up to the number the service provider originally announced (and then took back) following the launch weekend. But now, according to the Wall Street Journal, Sprint can’t keep up with the demand for the HTC Evo 4G. It’s great when a product is that popular, but not so great for business if you have to keep people waiting for weeks on end. They’ll eventually move on…with some exceptions.

The problem seems to be the exact same one with HTC’s Droid Incredible, which also saw the demand exceed supplies thanks to the growing AMOLED shortage. Anyone still interested in picking up an HTC Evo 4G can either try to rush and pick up one of the remaining white versions at Best Buy, or keep checking Sprint’s website to see when they’ll start shipping again.

Sprint does have other 4G-ready devices to make use of its faster 4G network. like But without the Evo 4G, essentially the first 4G smartphone, it’s not going to be as worth it for a lot of customers.

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Rachel King is a staff writer for ZDNet based in San Francisco.

Disclosure

Rachel King

Rachel King has no business relationships, affiliations, investments, or other potential conflicts of interest relating to the content posted in this blog.

Biography

Rachel King

Rachel King is a staff writer for CBS Interactive in San Francisco. Before serving as a contributing editor at ZDNet in New York City for two years, she previously worked for The Business Insider, FastCompany.com, CNN's San Francisco bureau and the U.S. Department of State. Rachel has also written for MainStreet.com, Irish America Magazine and the New York Daily News, among others. Rachel has a B.A. in Mass Communications and History from the University of California, Berkeley and a M.S. in Journalism from Columbia University, where she served as art director for the student magazine, Plated.

Talkback Most Recent of 7 Talkback(s)

  • RE: HTC Evo 4G shortage starts while Sprint expands 4G network
    I only wish they would be forthright and tell us how much time before they will restock the phone. What I want is a 4G phone, however if I don't get the Evo I might opt for the Samsung Epic 4G. Verizon's Droid X just won't do it because it is handicapped to a 3G network and it doesn't have a front facing camera for video conferencing.
    ZDNet Gravatar
    William Wallace
    13th Jul 2010
  • RE: HTC Evo 4G shortage starts while Sprint expands 4G network
    The worst thing Sprint can do is NOT manage customer expectations. Sprint needs to inform us when they will have HTC EVO 4G supply.
    ZDNet Gravatar
    lesmcd@...
    13th Jul 2010
  • For those of you guys still waiting for an Evo
    I was waiting for an Evo to calling every sprint store within a 50 mile radius until one kind gentlemen told me to trying calling customer care. I ordered that same day(Wednesday) and had it shipped on Friday. So pick up your phone people! I just ordered ordered another one so there still in stock so pick up your phone and forget the retail stores! I have my evo now and in my opinion the phone doesn't get any better than this. I used to dream day and night about the iphone coming to sprint, but I wouldn't take it now even if they gave it to me for free compared to the evo
    ZDNet Gravatar
    alibhujwala@...
    13th Jul 2010
  • RE: HTC Evo 4G shortage starts while Sprint expands 4G network
    ********, i have called and they dont have any
    ZDNet Gravatar
    jalberdi99
    13th Jul 2010
  • RE: HTC Evo 4G shortage starts while Sprint expands 4G network
    i think sprint is going to lose a lot of costumers. 3 weeks to ship phones? really? i think is bull doodoo
    ZDNet Gravatar
    jalberdi99
    13th Jul 2010
  • RE: HTC Evo 4G shortage starts while Sprint expands 4G network
    This article doesn't have any first hand experience in it.

    I got an EVO not quite a month ago. I walked into a Radio Shack, asked if they had any - no, but we're getting one in tomorrow for a pre-order - and I asked if I could be put on a list. The guy wrote my number down on a Post-It, stuck it to the cash register, and the next day I got a call.

    My wife loved my phone, and about 2 weeks ago I got on the waiting list at the same RS and the local Sprint store. I've read many horror stories in forums about not getting called, waiting lists being trashed, and people whining about how it doesn't stay in stock on the Sprint website, but yesterday I got a call from the Sprint store that an EVO was there for me, but they couldn't hold it more than a couple of hours. So I went on my lunch hour and had it activated, and now we're a 2-EVO family. While a RS salesman had an EVO awhile back, the Sprint store rep said they're not allowed to have them yet. "Maybe end of July," because they're serving customers first.

    The phones are trickling in, but there's a lot of bitching online about it. That's because so many want it to be "just available," which would be great but just not possible now. But they also don't want to make an effort to GET it. If there's a real issue, it's with the policies at the stores like BB and RS that don't want to try and serve their customers by HELPING them get the phone. When you buy from BB or RS, you're not being a Sprint customer, you're being a BB or RS customer, and they should treat you right.
    ZDNet Gravatar
    big red one
    14th Jul 2010
  • RE: HTC Evo 4G shortage starts while Sprint expands 4G network
    I am amazed at the lack of competence at the upper management level with some of these cell companies. Did Sprint just do a horrible job in forecasting or is HTC at fault here? Either way, they are blowing it. Here's a chance to take some solid market share from AT&T and Verizon and they can't deliver?? In this tech world delay is death... in two months the next latest and greatest phone will appear and make the EVO obsolete so their window is shrinking!
    ZDNet Gravatar
    carolina.broker
    14th Aug 2010

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