MSI responds about Intel Sandy Bridge problems

MSI responds about Intel Sandy Bridge problems

Summary: Most manufacturers that have products integrated with Intel's Sandy Bridge technology have responded fairly quickly to the problems. MSI is no exception, and here is a more detailed response for those of you with newer MSI computers.

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Most manufacturers that have products integrated with Intel's Sandy Bridge technology have responded fairly quickly to the problems. MSI is no exception, and here is a more detailed response for those of you with newer MSI computers.

MSI’s all-in-one desktops with the second-generation of Intel Core processors will still ship as planned this March as they aren't supposed to be affected.

But the computer company is working to stop all current shipments of products involving Intel P67 and H67 motherboards and HM67 gaming laptops. Owners of such products can request replacements and upgrades for the affected motherboards and notebooks online or contact the original place of purchase. MSI is promising a UPS 3-day shipping label for returns and will deliver brand new items via UPS 3-day shipping, both at no cost to the consumer.

This is how customer service should be done, so hopefully this goes as smoothly as possible for anyone with the relevant gadgets. Until then, MSI has also posted how customers can safely use Sandy Bridge motherboards in the meantime.

Has the Sandy Bridge flaw affected you in any way?

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Topics: Intel, Hardware, Processors

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5 comments
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  • RE: MSI responds about Intel Sandy Bridge problems

    So we will be without a computer for at least 6 days, 3 days to ship ours in and 3 days for them to ship the replacement, plus their in house turnaround time. I think this is unacceptable!
    dmerlinobb
    • RE: MSI responds about Intel Sandy Bridge problems

      @dmerlinobb Most vendors will cross-ship a replacement board if you give them a credit card number...meaning they will send you new board, you send them old board or they charge your credit card.
      Zaxx81
  • RE: MSI responds about Intel Sandy Bridge problems

    What is wrong with next day air delivery? The cost is going to be shouldered by Intel anyway.
    gwteal
  • Has the Sandy Bridge flaw affected you in any way?

    While I have been waiting for my Income Tax refund check, I had been looking at i5 laptops; as of last week, I was slowing my shopping after hearing about Cougar Point - just in case. At that time I was only gambling that the issue might show up in mobile platforms, but as of the MacBook Pro article which I just read here on ZDNet, I'm definitely not purchasing the one I was getting serious about, not until that manufacturer issues a statement about that exact model. FWIW, I was not looking at any MSI models, I was responding to the question in my subject line.
    Tech-butnotIT
  • RE: MSI responds about Intel Sandy Bridge problems

    I'm trying to buy an HP build. I ordered the 570t PC (with i7-2600) before I saw the hub-bub about the chip.
    I then emailed HP asking whether the chip in my machine was the troubled one. Simple "yes" or "no" would have been nice. Rather, they informed me that the chip in "your" machine is "the appropriate one for your order" or, something like that!
    Sounds like they work for the State Department!
    Anyone have any suggestions on next steps? The box hasn't arrived yet; I have the option of refusing delivery and letting HP pay for the shipping (and whatever are the build-up expenses) both ways for "their" machine.
    What's the consensus vote here at ZDNet? Edeter
    Edeter