RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

Summary: RIM's new BlackBerry Style 9670 is too much BlackBerry, not enough Style. And it's another handset that fails to offer something new to the consumer.

If you took every BlackBerry on the market today and mashed them into one device what would it look like?

Chances are a lot like RIM's new BlackBerry Style 9670.

The Canadian smartphone maker announced on Monday the device, its first with both a full-QWERTY keyboard and a flip form factor.

Something must be in the water in Waterloo, because this device is a doozy. It packs dual high resolution displays, the BlackBerry 6 operating system (yes, that means a WebKit browser), a five-megapixel camera (flash, autofocus, video capability), GPS, 802.11 b/g/n Wi-Fi, 512MB memory (microSD expandable to 32GB) and displays with 240 by 320 and 360 by 400-pixel resolutions.

It arrives on Sprint on Oct. 31 for $99.99 ($100 mail-in rebate) with a two-year contract.

The question, of course: will it blend?

The device is no doubt targeted to the broader (read: new smartphone users and teenagers) market -- aside from the clamshell form factor, it comes in "fashionable" purple and gray colors and its being framed as an "elegant" messaging phone with "integrated social feeds" and "enhanced multimedia features."

Now, I'm no 14-year-old -- if I was, I'd feel lucky as hell to have a smartphone, let me tell you -- but it seems to me that this attempt to woo this market is misplaced.

Blackberrys, of course, took off with younger folks and the broader market in the mid-2000s. The BlackBerry Pearl, which debuted in 2006, was one example of a growing mass of teenagers using these newfangled "smartphones," which could access the Internet and maps and all sorts of great stuff on the go.

For years, the trend confused business customers who long used BlackBerrys -- why on Earth would a teenager use a business device? -- but it's now clear that younger folks wanted the connectivity, and simply didn't have a device to satisfy that demand. (Perspective: one year later, the Apple iPhone was released. Two years later, the T-Mobile G1 was released.)

Now, in 2010 (almost 2011!), smartphones are rapidly gaining traction in the U.S. market. We're on the fourth iteration of the iPhone. The Palm Pre has come and gone. And there are enough Android handsets to fill a small nation.

Until now, RIM's BlackBerry devices have been a trusty standby and backbone to the market. They had first mover's advantage, and hooked a lot of folks long before any talk of "apps." They've changed in some ways -- the Storm went touch and the new Torch straddles the fence -- but until recently, consumers had a backseat to RIM's lucrative enterprise market.

In response, teenagers gravitated toward more palatable devices -- the pricey but iconic iPhone, approachable and easily accessible second-tier Android handsets such as Motorola's Cliq and HTC's Droid Eris, et cetera -- and left RIM in the dust. After all, why buy a clunky business device in the golden age of the consumer smartphone?

(For those pointing out how RIM's market share has defied my "left in the dust" description, consider that Verizon first initiated unit-driving Buy One, Get One promotions using RIM's devices.)

The Style is RIM's attempt at trying to attract this market once more, but the company is using an old playbook. (No pun intended with regard to its tablet device.)

It's clear that RIM thinks its full QWERTY keyboard is great to use for a messaging device, but those devices are being replaced by touchscreen models (that have physical keyboards as well).

The flip phone has also come and gone, because photos, video and all that touching and poking require bigger screens for fingertips.

The Style is repackaging older technology. That's fine for a $99 device, but not for a platform that needs not to be in a holding pattern but gaining users.

In a way, the Style is just a Band-aid for a larger problem: despite recent moves to close the gap, the BlackBerry is still fundamentally not a consumer device.

A touchpad won't satiate those conditioned to use touchscreens. (I imagine lots of fruitless screen poking in the store.)

An App World is no place for those familiar with an App Store. ("What's Bloomberg?" I imagine one target consumer asking.)

And pictures just don't look as good on that tiny display.

I'm not trying to bash the BlackBerry, of course -- I'm just trying to put this into perspective. Said a different way: "BlackBerry Enterprise Server" is not on the tips of the tongues of RIM's target audience for the Style.

I'm sure some folks will buy this device, and I'm sure it's a fine device in its own right -- my judgment is only based on the device's announcement.

But marketing is everything, and from what I've seen, the Style is far too half-hearted an attempt to help propel RIM back to the front of the pack. It's just not enough.

To appeal to that person, you've got to commit. You've got to understand their wants. You've got to get deep inside in their head. And something tells me that there's no monochromatic analog clock in there -- even if it's got a tiny Facebook icon beneath it.

Topics: Mobility, Hardware, BlackBerry

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16 comments
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  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    Good analysis Andrew. Right on the money. I'm a "Blackberry Guy", former BB support engineer and of course power user, and sadly I have to admit that RIM continues on a misguided path chasing after other competitors and neglecting its core business and enterprise markets, along with their inability to introduce true innovating technologies. You'd think that at the rate they are loosing market share they'd had woken up by now but obviously that's not the case.
    rubenb@...
    • Sadly enough

      @rubenb@... RIM is just not keeping up with the fast changes in the market. Unfortunately for them, the features in where they rule are becoming obsolete as time passes. They can't even claim better security since they gave up the code to not so privacy friendly countries.
      wackoae
    • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

      @rubenb@... This is sad but true. I don't understand why they don't just release a full touch device with a high res screen and a 1GHZ CPU and alot of memory. They are lagging behind in all categories. And they need to update their whole line even for enterprise users before they start losing customers to Android.
      Jimster480
      • you mean apple

        @Jimster480
        at&t and apple is making pitch to enterprise user with discounts for their business and ipad.
        RonDsz
  • I will say this:

    ... it may not be fashionable, but maybe for a parent, he will be looking for a phone that doesn't expose all those square kms of glass waiting to be broken. This seems like a phone that may outlive its contract. Oh, and I would like an article about what is happening outside the US. Here in Latin America, even though an iPhone is a desirable device, we are drowning in Blackberries - (and not as an enterprise phone) go figure...
    Roque Mocan
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    I see plenty of teenagers sporting Blackberries. Curves are free on contract. They're also cheap pre-paid. (No iPhones available on most prepaid plans.) My own unofficial research shows a lot of women wanting a clamshell smartphone, as they're tired of all the scratches on their candy bar touch screens.
    allargon
    • I don't buy the clamshell evidence.

      @allargon I don't buy it. So they'd willingly give up a ton of space on their full-featured touchscreen smartphones because the displays scratch too much? I'm willing to bet a paycheck that they'd rather keep their iPhone/Android/etc. -- and just have stronger display glass. (And wouldn't you have it, it's already here: <a href="http://smrt.io/aLLFYr" target="_blank" rel="nofollow"><a href="http://smrt.io/aLLFYr" target="_blank" rel="nofollow">http://smrt.io/aLLFYr</a></a>)
      andrew.nusca
      • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

        @andrew.nusca Idk, I know that girls are always crying about scratches on their phones. So it might be true.
        Jimster480
    • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

      @allargon There is an inexpensive fix - or rather a preventative measure - to the scratches... install a screen protector. To me that's a common sense thing with a candy bar phone.
      athynz
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    this article is just wrong. an elegant mechanism for negotiating social media is essential to MOST business professionals (who, by the way, are a far larger proportion of Facebook's user demographic than your supposed teens). "apps" were introduced in PDA's back during the Palm/Handspring drama long before smartphones existed. The teen transition was spurred in large part by the Sidekick. The flip format *increases* potential available screen real estate over the candybar format used by every BB model but the Torch. And Bloomberg is a 6.6 billion dollar company with presence in every conceivable media channel.

    do your research. cite your sources. and if your thesis is that Blackberry's targeting teens and it isn't going to work, find a basis for that opinion other than that you think touch is the only option for the future, an opinion both professionals and teens disagree with.
    wrong wrong
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    I kind of like it. Not everyone wants a mini tablet as a cellphone. Some of these new smartphones are getting too big.
    jimk_z
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    fdhs
    lnln961
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    IMHO, a touch screen smart phone is just a useless gimmick. The iPhone is a media device, which I bought and took back. The BlackBerry 'non-touch screen' phones are best for my needs. I don't care how big or small RIM becomes. I won't give up my qwerty keyboard on my BB for a lame touch screen.
    ITOdeed
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    I highly! disagree with this article & hope this phone proves the naysayers wrong, which Ill say it again. It's those who don't like the flip clamshell factor pretty much period! Im sure things will be found wrong with it like in every phones review after it's released. But me personally & to squash stereotypes (gotta love those) no Im not a girl and im not that "old" in my thirties lol so not a teen either (this writers stereotype) prob because there w be a purple color. I have so been looking forward to this phone. It's everything I would have designed in a tidy package of a flip which is easiest to talk on yes people still do that. Even though I do message more myself. Anyway the Lotus did well & this has apps,wifi,full qwerty good cam w flash and it's looking better then in previous pics. Ok Im done rambling but I do hope this revives the flip niche as the press release said 100 million out of approx 250 million still use them!! Go Style hopefully will be a new series success!!
    landmarkcm
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    Another squished-in QWERTY kludge. zzzzz....
    Why not try a real keyboard?
    www.chicagologic.com
    watunda
  • RE: RIM unveils BlackBerry Style 9670; is this full QWERTY flip 'fresh' and 'approachable'?

    Hey all. Douglas from RIM here.

    Certainly a lot to react to on the thread. Suffice it to say, consider that the BlackBerry Style works for folks looking for a migration path from a regular phone to something with a lot more features. People who are ?conditioned to use touchscreens? might have different tastes, of course, but we have specific smartphone models for them. =D It?s a pretty big jump experience-wise from a 'dumb' phone to a ?slate?-like device. A user-friendly flip BlackBerry smartphone may just be the bowl of porridge that tastes just right.

    In any event, thanks again for the discussion.

    Douglas 'tron' Soltys
    http://blogs.blackberry.com
    @tron / @BlackBerry / @BlackBerryBlog
    tr0ndizzle