Verizon responds about Motorola Droid X display problems

Verizon responds about Motorola Droid X display problems

Summary: Many new Droid X customers have complained about flickering displays on the recently released device, and now Verizon has something to say.

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TOPICS: Verizon, Mobility
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It seems like there isn't a smartphone these days that doesn't launch without some sort of issue, whether it's regarding the antenna or just an overall shortage of units.

Many new Droid X customers have complained about flickering displays on the recently released device, and now Verizon has something to say.

While the problem isn't affecting even nearly a majority of Droid X customers, Verizon did make the effort to pen a response, as published by Engadget:

Verizon Wireless and Motorola are aware of a very small number of DROID X units that have experienced a flickering or banding display. Motorola has resolved the issue and is continuing to ship the phones. Any consumer who experiences a flickering or banding display should contact a Motorola customer support center or Verizon Wireless.

Sure seems simpler than calling an entire press conference to discuss the issue, and it definitely doesn't seem worthy of a recall debate.

Are you a Droid X owner who has experienced problems with the display? Do you think Verizon and Motorola responded appropriately?

Topics: Verizon, Mobility

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46 comments
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  • I have the droid x

    I am not having the screen issues. I absolutely love the phone. And I can hold it any way i want unlike the jesus phone.
    travis.duffy@...
    • Lucky you.

      Droid X owners from all over are lighting up message boards with reports of fluctuating reception and dropped calls:<br><br>"At times the phone will show bars, but as soon as I go to make a call, the bars go away. Also, not able to receive calls/text, or do any data."<br><br>"I just got mine and I only have 1 bar. I may spike to 3 or drop out all together."<br><br>"Yeah I'm getting some serious signal problems. Mostly indoors where my old Droid was fine."<br><br><a href="http://tinyurl.com/2ag3sj4" target="_blank" rel="nofollow">http://tinyurl.com/2ag3sj4</a><br><br>"Okay so i don't know what's up with this phone. I just got it on release date and i loved it except i get horrible signal. At my house i get four bars but it drops every 2 minutes and goes back up. Also the 3g signal is very slow...my signal just dropped too one bar and its not going back up no matter how i hold it."<br><br><a href="http://tinyurl.com/26qxwvh" target="_blank" rel="nofollow">http://tinyurl.com/26qxwvh</a><br><br>"Is anyone else experiencing poor reception on their Droid X?"<br><br>"i have poor reception with static."<br><br>"Yep my reception has been really really crappy. Rarely get full bars. Right now my ipad has full 3G bars and my Droid X is jumping between 3 bars and 1-0 bars...Speed test on my ipad is 2000+kbs while my Droid X isn't even breaking 350. This sucks."<br><br>(Ouch!)<br><br><a href="http://tinyurl.com/2d7jk8d" target="_blank" rel="nofollow">http://tinyurl.com/2d7jk8d</a>
      pdq
      • RE: Verizon responds about Motorola Droid X display problems

        @pdq

        You have a major problem in your thought process: While Apple has been herp-durp'ing it up with the idea that all phones have antenna problems, they were correct in their "bars don't mean squat" idea. I can write a program that shows full bars all the time, or no bars all the time. As a matter of fact, there are times that 3 bars have a better reception that 4 due to the typical peaks and valleys inherent with signal quality. If someone wants to know their reception, make a call. If it works, awesome. If not, then failure. That's just how it is.
        evilkillerwhale@...
  • Funny...

    According to Sam Diaz if it effect .5% of users then it should be mandatory recall.
    Snooki_smoosh_smoosh
    • RE: Verizon responds about Motorola Droid X display problems

      @JM1981 And he is a known expert in this ????
      mrlinux
    • RE: Verizon responds about Motorola Droid X display problems

      @JM1981
      They did better; they admitted the problem immediately. They fixed the problem, and they are offering a fix/replacement, no questions asked.
      Droid101
      • I guess in your world immediately means after several days

        This is obviously a design flaw. All phones should be recalled.
        frgough
      • RE: Verizon responds about Motorola Droid X display problems

        @Droid101

        A flickering screen that can be replaced is a *little* bit simpler to fix than the entire antennae system, that again, only effects >1% of users.

        Take your hatting somewhere else.
        draymis
      • It's an eFuse symptom

        First the screen flickers. Then it [b]epically fails[/b] by lockdown. Then a trip to Motorola is in order for a wrist slap and an unlock fee.
        ahh so
    • RE: Verizon responds about Motorola Droid X display problems

      @JM1981
      Well, in that case there's no problem anyway - according to Verizon, it only affects .1% - nice try though
      NetAdmin1178
      • RE: Verizon responds about Motorola Droid X display problems

        @NetAdmin1178 Dammit you beat me to it.

        And if you have the problem, the screen is totally whacked out. Engadget has some video of it on youtube. It appears to be some sort of damage like you would get from a severe jolt (drop), not an actual screen flaw. The fact that Motorola has already fixed the problem indicates it was something simple.

        Waiting for the Droid 2 launch next month. Supposed to be on the 12th.
        babyboomer57
      • RE: Verizon responds about Motorola Droid X display problems

        @NetAdmin1178 And where are you getting that figure from?
        athynz
      • RE: Verizon responds about Motorola Droid X display problems

        @athynz <br><a href="http://www.engadget.com/2010/07/20/verizon-confirms-droid-x-screen-issues-but-says-theyre-not-wid/" target="_blank" rel="nofollow">http://www.engadget.com/2010/07/20/verizon-confirms-droid-x-screen-issues-but-says-theyre-not-wid/</a>

        ...which is the same link posted in this article... had you bothered to read it.
        NetAdmin1178
    • RE: Verizon responds about Motorola Droid X display problems

      @JM1981 Mandatory recalls are only for safety issues.
      William_P
      • RE: Verizon responds about Motorola Droid X display problems

        @William_P Yes but it was a tongue in cheek reference to the Apple haters who were frothing at the mouth screaming about how Apple should recall the iPhone... at least that is how I took it.
        athynz
  • RE: Verizon responds about Motorola Droid X display problems

    Of course it is easy if there is a manufacturing problem. But when the problem is in design like for iPhone, a recall cannot fix aything untill the product is redesigned. But that will be another phone then :)
    danihzd
    • Well, Apple COULD play it that way but ...

      @danihzd ... I can envision some simply iPhone 4 modifications which could be done fairly simply (and quickly) which would fixe the iPhone 4 in small cosmetic ways that would not "require" Apple to rename the product. If duct-tape works (as Cansumer Reports claims), so would a thin layer of clear plastic, or a dielectric coating, applied to the antennas before assembly. <br><br>This whole Apple antenna problem is about the EGO of Steve Jobs more than it is about a faulty design. Apple CAN fix this problem (fairly easily) if Jobs will admit that there IS a problem.
      M Wagner
      • RE: Verizon responds about Motorola Droid X display problems

        @mwagner@... Isn't it funny how someone you admired for his talent and vision can make you hate him in such a short amount of time? I have never been an Apple [i]fan[/i], but I have been an admirer of the products they have introduced the past 10 years or so. Now, his attitude towards everyone over this iPhone 'problem' has just ruined all of that.
        babyboomer57
  • Yes, they have! For one simple reason ...

    They have acknowledged that there WAS a problem and that NOW it is fixed. By inviting customers to report a problem with a phone they own with either Verizon or Motorola, they are acknowkledging that they will take care of their customers. That's all people really want or expect from their product vendors. "If I have a problem, they will take care of it."

    This is a far cry from a press conference which opens up with "What problem?" "Oh, eveyrone has that problem!" "Here is a limited-time workaround."
    M Wagner
    • RE: Verizon responds about Motorola Droid X display problems

      @mwagner@...

      I do think it's interesting that everyone seems to be happily parrotting Motorola's line that "it is fixed", without actually knowing what the fix, or the cause of the problem, is. Bad screens, traumatized screens, display cables, software? Or do we all just need to take Motorola at its word on this (something that would never fly for a certain other manufacturer of popular smartphones)?
      pdq